Air New Zealand Air Points - Bonus Airpoints not Counting Elite Status

Recently flew between Auckland and Singapore on Air New Zealand. Didn't receive the 50% bonus until I phoned the call center. The bonus credited but does not count towards the elite status. So I called again and was confirmed that the bonus should count, but then got a call back saying there was a small print hidden in T&C that bonus do not count unless specified otherwise. Just wondering in other Star Alliance programs if the bonus or the double miles usually count?

By the way, neither representative in the calls was aware of the AKL-SIN bonus promotion. Had to direct them to the Airpoints website under news section.

Promo points almost never count. I am aware of a couple of targetted promos by Qantas and Lufthansa which credit towards status, and also United has one currently (requires payment of US$200). Other than that all the promos are redeemable miles only.