MilesBuzz! - AIRLINE CUSTOMER SERVICE: IT IS GETTING BETTER

AIRLINE CUSTOMER SERVICE: IT IS GETTING BETTER

"Think airline service is the totally the pits? Think again. Airlines are really trying, and recent statistics show it is getting better. I had to opportunity to witness this miraculous metamorphosis in
action during my latest travels. What I found was (gasp) refreshing."

http://rd.SmarterLiving.com/da071201.18

Please also see:

http://www.flyertalk.com/travel/fttravel_forum/Forum11/HTML/001844.html

Without reading the links I have noticed an improvement in 2001. I think that this is in large part due to load factors falling from about 75 percent to around 70 percent. The drop in passenger counts allows for some slack in the system which was groaning under stress last year.