LatinPass/GlobalPass - Has anyone received their latest tickets from GlobalPass

Has anyone received their latest tickets from GlobalPass that were ordered during the last week of June?

My friends and I called GlobalPass last week and they said they were working on it, but we called TACA today and they still haven't been issued.

Has anyone received their latest tickets from GlobalPass that were ordered during the last week of June?

My friends and I called GlobalPass last week and they said they were working on it, but we called TACA today and they still haven't been issued.

We haven't heard anything since the "sorry" message or received any tickets or seen any activity in my account. Our first trip is reserved for early August, so we need to know something soon either way. My recent messages to GP and Guy Booth have not been answered, so I just sent one to VP John Jackson.

Last week I spoke separtely to Marissa and Daniella and it sounded like we were going to be notified by now.

Could it be that Guy was just blowing Hot Air Randys way?

How can it be that no one has gotten any tkts by now?

I just received an email from GlobalPass indicating that they have started processing one of my three award requests. After logging into the GP website, I selected Award Tracking and entered the request number. I could then see the complete itinerary, and also the ticket numbers! This is a positive development... :)

I'm curious as to what is the latest date someone made an award request who has received an email from GlobalPass showing that their award reservation is queued--not necessarily have received a paper ticket in hand?

My award requests were emailed/faxed on June 28th and I haven't received anything yet. For those who have gotten an email with a tracking number showing a ticket number in your reservation, what date did you submit your request?

Trying to get a handle on where GlobalPass stands in processing the pile of requests. I'm going to wait a bit more before I start taking additional action to give them some time to do the right thing. But, I don't want to wait too long to start increasing the SQUEAKY wheel level again.

I just received an email from GlobalPass indicating that they have started processing one of my three award requests. After logging into the GP website, I selected Award Tracking and entered the request number. I could then see the complete itinerary, and also the ticket numbers! This is a positive development... :)

others got this message over a week ago and still no tkts.

As for me Nothin except the email from 7/1 saying No more tkts

My wife and I each received a call from Global Pass today to obtain credit card information for award tickets. I've gone to the GP website and can see that they have given us ticket numbers for some of our flights.

While they have told us that they were issuing tickets in the order that the requests were made, it appears that they are initially only issuing tickets for itineraries including the member. Other family members, friends, etc. would appear to be in limbo still. My suspicion is that they are issuing these tickets first and will hopefully issue the balance if there is sufficient ticket availability once this first round is done.

Although I told them in my request to expedite the tickets if it would get the tickets to me more quickly, I see that they have only charged me $15, rather than the $50 expedite fee.

Oh, I FAXED in my award request on June 24th at the end of the day.

According to a GlobalPass agent this afternoon, they are still working through the ticket requests as they received them. They are modifying that to process first those who have travel dates coming up soon (don't know how soon "soon" is!). I can see on MY MESSAGES on the GlobalPass website that they've at least read my submission from June 28th now--they hadn't before. So....I guess they are following some sort of order. The agent also said they expect it to take them up to 4 more weeks to process all the award requests. (As long as I keep seeing people post that they're receiving ticket numbers/award emails and their fax/email date is before mine on June 28th, I'll hang out and see what develops.)

I asked what happens when they run out of stock again, and was told they are planning on requesting more and more as they need it to fill all the requests. But, the agent was careful to include an out by stressing that was the "plan" with no guarantee.

Also, it was interesting to note that they have been instructed to use only your original award request. I, for example, sent a new email and fax after July 1st changing the processing levelrequested for my awards to expedite. The agent said that didn't matter, I would still be processed as standard as that was my original request before the program closed out. She said not to worry about expedite because it wouldn't get me processed any quicker, it just gets the tickets, once processed, in your hands quicker. She stressed that once you get your award email and can see the ticket number in your reservation, it's a "done deal"--no worries! I assume that's why the poster above was only charged $15 instead of $50--looks like the results as reported by posters are matching what they're saying.

The agent also said they will send an email per each reservation confirmation--not one email per each submission.

Let's keep each other posted here on progress getting ticket numbers. Please include the date of your request so we can see when we might expect similar emails from GlobalPass.

Two items to add to the mix. I, too, was told today by GP that "no problem", "we'll be processing all requested tickets", and "we're now doing them in the order of travel date .... finishing up the July, Aug, and Sept tix." Separately, last week I received an e-mail from TACA apologizing for GP's incorrect e-mail (the one saying "no more award tickets") and that "TACA will definitely honor all of these reservations."

So, good news indeed, all around.

Kudos to the agents at GP who seem to handle our phone calls with great courtesy (even after answering, likely the same questions over and over).

Would it not be much easier, reduce the many calls to GP, reduce the stress on the customers (forget, they do not count), and clear things up IF:

They sent a group email to all those that have tickets "on order" but not processed with their process to get them out??? Stop the telephone traffic and get the GP people working on writing tickets!

Wonder if they really are going in order of request received OR doing the earlier (Aug) trip plans first? What a pain for those with unprocessed tickets, plans in AUG, and not being able to complete other trip reservations.

I thought if they have 100 tickets to issue, can do 4 per hour, have 2 employees, -- they could do them all 2 days!!! So why the BIG delay? :confused:

FRUSTRATING

No joy here yet. Our first trip is the second week in August and the res. apparently expired. The good news is that Taca reinstated it, no problem.

Two items to add to the mix. I, too, was told today by GP that "no problem", "we'll be processing all requested tickets", and "we're now doing them in the order of travel date .... finishing up the July, Aug, and Sept tix." Separately, last week I received an e-mail from TACA apologizing for GP's incorrect e-mail (the one saying "no more award tickets") and that "TACA will definitely honor all of these reservations."

So, good news indeed, all around.

Kudos to the agents at GP who seem to handle our phone calls with great courtesy (even after answering, likely the same questions over and over).

I also received an e-mail from TACA today that indicated that ALL tickets that they had provided award reservations for would in fact be ticketed. (Assuming one has the miles, presumably.) TACA copied GlobalPass on the e-mail and told me to contact TACA again if I was having any difficulty getting the reservations ticketed. I think that we are turning the corner on this thing and I am extremely hopeful that ALL of the tickets will be issued.

That seems to be good news (although I have had no reply to my e-mails to them). I am most concerned that they get me ticketed (I have offered to pay for expedite, from prior experience) within the 35 day window of the TACA reservation. I don't relish the thought of having to try to keep getting TACA to reinstate the reservation until GP finally gets around to ticketing it.

Talked em into issuing one more ticket number today. And this one was NOT IN MY NAME. It was like pulling teeth to get em to do it. But the travel date was just around the corner.

So now I have 7 numbers. No tickets, but 7 numbers.

I'm quite optimistic for all of us at this point.

Amazingly, I had a voicemail waiting for me this afternoon from Globalpass asking me to forward my payment information for a Bogota reservation for late August. I was quite surprised, but glad to hear that they would issue the ticket. I made the reservations with TACA on June 27th and emailed GP with the information (and my payment information, lol) on the 28th. Sounds like I'm going to Columbia for a few nights.

I am happy to see all the positive post, and sounds like we WILL get our tickets and all concerned are keeping their word. (Well... except KLM-date change).

There seems to be some action indeed. Happy for all, who did get contacted lately.

I have nothing seen yet, but will be patient and hope it will work out for all.

I finally sent an email today asking about the status of my tickets. It is annoying waiting for two weeks and not hearing anything at all.

... It is annoying waiting for two weeks and not hearing anything at all.

Same here. I'm calling this afternoon to find out what gives.

It's been 3 weeks since I requested my awards and less than four weeks before my trip is scheduled. :td:

Major progress -- I called and spoke to Daniella this afternoon and asked for the status of my awards since the first trip is in afew weeks. She put me on hold, then came back and said she spoke to the department issuing the tickets and that I should call back in two hours for an update. When I called back, she again put me hold, then came back and said they were working on my tickets and that she would call me back when they were ready. She called back about 45 minutes later to tell me the August awards were ticketed. When I asked when I could expect them, she put me on hold again, came back on and said my credit card was expired. That must have been an old one on file, because I faxed a current one to them when I initially requested my awards. She took the CC info, then told me the charge went through and to expect my tickets by the end of next week. They will deal with ticketing my November awards later. She also confirmed that it was safe to go ahead and make hotel reservations! Also, my account has been debited for the 200,000 miles required for four biz tickets, so I think I'm good to go. Thank you Daniella! ^ ^ ^

^ Major progress -- I called and spoke to Daniella this afternoon and asked for the status of my awards since the first trip is in afew weeks. She put me on hold, then came back and said she spoke to the department issuing the tickets and that I should call back in two hours for an update. When I called back, she again put me hold, then came back and said they were working on my tickets and that she would call me back when they were ready. She called back about 45 minutes later to tell me the August awards were ticketed. When I asked when I could expect them, she put me on hold again, came back on and said my credit card was expired. That must have been an old one on file, because I faxed a current one to them when I initially requested my awards. She took the CC info, then told me the charge went through and to expect my tickets by the end of next week. They will deal with ticketing my November awards later. She also confirmed that it was safe to go ahead and make hotel reservations! Also, my account has been debited for the 200,000 miles required for four biz tickets, so I think I'm good to go. Thank you Daniella! ^ ^ ^

Great news Dave, Enjoy. hopefully everyone else will be getting the same great news as you have. ^

Just received an email with my 4 digit award number. Was then able to bring up the details on globalpass.com and see the ticket numbers, which have also been added to the reservation record and show up at the bottom of the page on checkmytrip.com.

Good luck to everyone with your awards. I guess the main point now is to make sure Taca keeps your reservation active until GP tickets it.

No tickets in hand, but GP just emailed me a Fedex tracking number!

No tickets in hand, but GP just emailed me a Fedex tracking number!

Thanks for updating us "dhacker"! That is indeed "Good News"!

Boa Viagem ;)

Good news here also. GlobalPass just sent an e-mail with a FedEx tracking number for our flight to Lima in August.

Good news here also. GlobalPass just sent an e-mail with a FedEx tracking number for our flight to Lima in August.

what's your exact departure date in Aug?

Good news on this front also. I just received a phone call from Global Pass and my Santiago tickets for August are being processed. Niurika says tickets are being processed in order of departure date. My flight is for August 10 so I am quite delighted to finally receive word of ticketing. :D

I'm traveling (MSY) at the moment, but my wife tells me the tickets arrived yesterday. :)

Tickets for the August trip arrived today. ^

Been a while now. Anyone get additional tickets from GP?

Great news - our September tickets are on the way. Just received an e-mail that our 3 TACA business class tickets from LAX - SCL for September 21 - 30 have been ticketed by GlobalPass.

We have four sets of reservations with the first flights departing September 24th. I just received an e-mail from Globalpass yesterday with a FEDEX tracking number that indicates that they are on their way. [Updated Info: Tickets have arrived. All appears to be in order with them.] Have heard nothing yet on the balance of reservation which are all in 2006.

Does anyone have flights for August for which they have not received their tickets yet?

Has anyone heard how long they expect it to take to ticket (not send) all of the reservations that were made?

Has anyone heard if they have obtained ALL of the ticket stock that they need, given that it has been more than a month since the last reservations and submittals could have been made?

I have not heard from Global Pass concerning two September 11th tickets JFK-LIM. The tickets have a different last name than mine. I hope GP honors them. My offering up free tickets to a friend has turned into an embarrasment! I will call tomorrow to see what's up.

I just called Global Pass and spoke with Daniella. She was very nice and assured me my tickets would go out this week or early next week. She took my CC info and confirmed my mailing address. Looks good!

:) Got my September ticket today! (MIA-GRU-MIA)
I will use them for corporate travel and see how it goes.

I received two JFK-LIM tickets for September 11th todayvia FedEx. My friends are excited to visit family in Peru. This gives me much more confidence in Global Pass. Hopefully I'll receive my April 2006 tickets for Costa Rica. I'll feel much better with tickets in hand. I'm glad Global Pass is living up to its commitments

Received two tickets today for separate friends traveling on separate itineraries in August and September (they are not related to me except by friends).

Looks good....

Today we received 5 tickets to Guatemala for travel over the Labor Day weekend. It's great to start getting some of these tickets.

I have tickets booked for Jan / Feb 2006. Does anyone know if globalpass will be sending them soon or will I have to wait for 4 weeks before departure?

I talked with GlobalPass Friday and they said they were planning on processing ALL the ticket requests received on time. They thought they would be done in the next few weeks.

When they actually will mail those tickets is only known to a higher power!

received my tickets for a September trip and an October trip today, via FedEx. Cool! I must say that despite program changes that I didn't like, and more to the point didn't think were fairly described well enough in advance, that I've had nothing but pleasant interactions from the LP/GP folks and still think this was the best of all 'mileage runs'... the one, to quote the first post on the whole thing, was the only one to provide in one lump, exactly...

ONE MEEEEELION MILES!

:)

I received tickets for October and December trips in same package. Quite interesting that I did not receive ticket for November trip. It was booked however after the Ticket Stock ran out but have not heard anything about this reservation yet. I am getting a little concerned. All tickets are in my name and my wifes and certainly will be used by us.