cygone
Jul 9, 05, 11:13 am
Has anyone who received the email below besides tvl4free (who reports only getting some tickets) actually seen any change in account status or actually seen any ticket confirmations posted.
"Dear GlobalPass Customer:
Due to the high volume of GlobalAwards requested during the month of June 2005, we regret to inform you we are unable to complete your recent award reservation request(s).
The award reservations were accepted by TACA Airlines Reservations Department, however, TACA Airlines has not provided and assigned the necessary ticket numbers to complete the awards.
Please accept our sincere apologies for not being able to satisfy your request.
Sincerely,
GlobalPass Customer Care Center"
The reason I ask this is I was told by GP representative these tickets were being processed in the order they were received. If this is true people who requested tickets on the 23rd when the procedure changed; should have some tickets processed by now. I know what Randy posted and I believe him, and I know what GP said and I would like to believe them. But actions speak louder than words. If this is not the case we may have to revert to plan A.
At the very least GP could have sent out a revised email by now that stated they were working on processing the tickets. The last email I received from GP listed above seems to indicate they can do nothing about the situation.
"Dear GlobalPass Customer:
Due to the high volume of GlobalAwards requested during the month of June 2005, we regret to inform you we are unable to complete your recent award reservation request(s).
The award reservations were accepted by TACA Airlines Reservations Department, however, TACA Airlines has not provided and assigned the necessary ticket numbers to complete the awards.
Please accept our sincere apologies for not being able to satisfy your request.
Sincerely,
GlobalPass Customer Care Center"
The reason I ask this is I was told by GP representative these tickets were being processed in the order they were received. If this is true people who requested tickets on the 23rd when the procedure changed; should have some tickets processed by now. I know what Randy posted and I believe him, and I know what GP said and I would like to believe them. But actions speak louder than words. If this is not the case we may have to revert to plan A.
At the very least GP could have sent out a revised email by now that stated they were working on processing the tickets. The last email I received from GP listed above seems to indicate they can do nothing about the situation.