Cathay Pacific Asia Miles - Cathay Lounge staff - a model of efficiency

I am more and more amazed everytime I drop by Cathay's First lounge (the Wing or the Pier) at the service level of the folks at the lounge! Total top rate.... The folks are a model of efficiency and they work their asses off.

Example, I had dinner at the wing, so observed the Cathay staff at the restaurant... As guests get up from their table, the staff immediately comes to the table and clears the dirty dishes, fills the empty glasses and folds the napkins. And they do this consistently...

They also ensure the food counter is spic and span clean - rearranging the food constantly.

and they do this non-stop which is the amazing part!

Now if only BA and the rest of world's airline can learn something from Cathay, we would all fall in love with our respective airlines!

Although of course it is branded as Cathay, my understanding is that the catering and associated service at The Wing and The Pier is outsourced to the Peninsula group, which also helps explain the excellent level of service.

Agreed. And it equally applies to non-catering (eg front desk) staff - not only are they efficient but they give the impression that nothing is really too much trouble!

it equally applies to non-catering (eg front desk) staff

I will disagree with this assesment. I have had a very poor experience with CX lounge staff in the past.

http://www.flyertalk.com/forum/showthread.php?t=188053

Seated in the CX lounge here in Vancouver, I would say it is pretty well done on this side of the water as well.

I will disagree with this assesment. I have had a very poor experience with CX lounge staff in the past.

http://www.flyertalk.com/forum/showthread.php?t=188053

So your basis for assessing the lounge staff is a single experience that happened three years ago???



Agreed. And it equally applies to non-catering (eg front desk) staff - not only are they efficient but they give the impression that nothing is really too much trouble!


I agree. Last year, I had sent a FAX from the Wing hoping for a reply before I boarded an onward flight. It came time to leave for the boarding gate and I had not been paged, so I assumed a return FAX had not been sent. I got to the gate and when my PB was processed, an alarm went off. The GA looked at the screen and handed me an envelope from the Wing and enclosed was my FAX reply. That is top service.

I have found some of the waiting staff at the Wing to be rather grumpy at times (usually the same culprits), but the CX staff at the desks are a class act.

I recall that once when I was on the train to the airport, I realised that my trousers were torn in a rather unfortunate place. When checking in I asked the staff whether there was somewhere that I could get a needle and some thread. She told me to check at the Wing. When I got there, I found that she had already sent a message through, and they had a needle and thread waiting for me. Very helpful and efficient, and it saved unnecessary draughts on my flight... ;)