Doc Fraud
Jun 9, 05, 12:27 am
I was caught in a house of mirrors at SFO last night. And for the record my body was telling me it was almost 1:00AM even thought the local time was only 10:00PM
My flight arrived about 3 hours late (27B in a jam packed UAL 757 with bad AC) and my reservation was gone. OK it happens, so I go into the Gold office and inquire about my car. Nope no record of a reservation ever having been made. OK so can I have a car anyway?? Sure no problem I just need to see a credit card. Great no drama here!! right?? Wrong!
Oh by the way, I say, I need a vehicle with Neverlost. The gates of $ell start to creak open.......dead silence..... furious pounding on the keyboard.......more silence.....Sorry sir but we are all sold out of Neverlost.
Please you must have something, I'll take any vehicle even if its just been returned and not cleaned......More furious pounding......more silence. Eventually I hear, well I do have a Lincoln Navigator that has NeverLost but the rate will be $124 per day.
Oh please you must have something smaller than a Lincoln Navigator, and besides I don't want to pay for an SUV, especially one that big......More furious pounding......Sir we are sold out of neverlost.....
Please I say, have another look, I'm terrrible with the streets in the bay area and tomorrow I have to go to Oakland which is new for me.....More furious pounding......Clerk walks away without a saying a word and leaves me standing at the counter, as the line behind me builds. I can feel several pairs of tired eyes burning into my back.
Clerk returns to the counter several minutes later with a set of keys in his hand. Sir I have found a Volvo S80....Now we are getting somewhere! Wonderful I say, how much? The Volvo rate is $99 sir!......
Well can I get an upgrade to the car?? No sir I can't give you an upgrade because you don't have a reservation. So I ask the magic question, If I had a reservation would you give me an upgrade to this vehicle? Of course sir, but you don't have a reservation. So why can't you enter a reservation for me and then give me the car? Oh no sir we don't do reservations, they are handled by the reservations department.
Can I call them from here, Of course you can sir. May I use your telephone, of course sir......clerk reaches for the telephone and then changes his mind. But sir if you called reservations they wouldn't give you a car!
Why not??? Because we are sold out of cars sir!! But, you have a set of keys in your hand and you are willing to sell it to me, I say. Yes sir but since we are sold out, reservations won't take your reservation. But you are not sold out, you have a set of keys in your hand, yes sir but this is not a full size car, this is a premium car.
Now help me understand something I ask; If I have a reservation for a full size car, you will give me an upgrade, but because I don't have a reservation, you won't give me the Volvo for the full size car price. Yes sir that is correct! So now I ask the question, you mean there is not one full size car on the lot right now?? Oh yes sir we have many full size cars, but none of them have never lost. OK I say, if I make a reservation for a full size car without NeverLost then can I get an upgrade. Yes Sir that is possible.
Great I say, let me reserve a full size car and then you can give me the car that you have in your hand. No sir I cannot do that because we are sold out of Neverlost. But you just told me you would give me an upgrade, Yes sir but not to a car with Neverlost.
Now I make the fatal error. I ask to see the duty manager. Clerk goes away and the duty manager comes to the counter. What seems to be the problem he asks??
By now I am approaching a boiling point, but I contain myself and explain the late flight, lost reservation, the fact that I am eligble for an upgrade, but I can't have the car that is in front of us at the moment because the computer says they are sold out. I make the mistake of assuming that surely somebody in managment would see the ridiculousness of the situation and agree to rent me the vehicle at my normal CDP full car rate. Wrong!!!!!!
I go another couple of rounds with the manager and explain that last week, I was given a similar vehicle for the same rate as a full size car, and that I rent very frequently from Hertz. I show him my President's Circle card and for good measure the receipts from last weeks 3 rentals in my travel wallet, 1 of which was from SFO. Yes sir I see the rates you have paid, but we are sold out and I can't rent you a full size car....arrrrrgh!
At the end of the day, the manager magnaminously agrees to give me a $10 discount off the normal Volvo rate. Since I am faling asleep on my feet I agree to pay the $89 just so I can get out of the rental hall and into my hotel. Despite my capitulation, the "manager" continues to lecture me about how they are sold out.....Thank you I say, I get the point, I've agreed to pay a very high rate not because I want to but because I'm very tired and i want to go to bed. The lectures continue until I snatch up my contract and storm out of the Gold office.
As I leave I hear the lady behind me say, my reservation seems to be off the board, and I need a car with never lost........
Where does Hertz hire its people?? How do they promote these idiots into positions of responsibility?? Were these guys for real or were they just put there as cosmic payback for some terrible transgression from my past???
Is there anybody I can tell this too that would even care?
FOOLS!! There got it off my chest End of Rant....tomorrow I can go home.
DF
My flight arrived about 3 hours late (27B in a jam packed UAL 757 with bad AC) and my reservation was gone. OK it happens, so I go into the Gold office and inquire about my car. Nope no record of a reservation ever having been made. OK so can I have a car anyway?? Sure no problem I just need to see a credit card. Great no drama here!! right?? Wrong!
Oh by the way, I say, I need a vehicle with Neverlost. The gates of $ell start to creak open.......dead silence..... furious pounding on the keyboard.......more silence.....Sorry sir but we are all sold out of Neverlost.
Please you must have something, I'll take any vehicle even if its just been returned and not cleaned......More furious pounding......more silence. Eventually I hear, well I do have a Lincoln Navigator that has NeverLost but the rate will be $124 per day.
Oh please you must have something smaller than a Lincoln Navigator, and besides I don't want to pay for an SUV, especially one that big......More furious pounding......Sir we are sold out of neverlost.....
Please I say, have another look, I'm terrrible with the streets in the bay area and tomorrow I have to go to Oakland which is new for me.....More furious pounding......Clerk walks away without a saying a word and leaves me standing at the counter, as the line behind me builds. I can feel several pairs of tired eyes burning into my back.
Clerk returns to the counter several minutes later with a set of keys in his hand. Sir I have found a Volvo S80....Now we are getting somewhere! Wonderful I say, how much? The Volvo rate is $99 sir!......
Well can I get an upgrade to the car?? No sir I can't give you an upgrade because you don't have a reservation. So I ask the magic question, If I had a reservation would you give me an upgrade to this vehicle? Of course sir, but you don't have a reservation. So why can't you enter a reservation for me and then give me the car? Oh no sir we don't do reservations, they are handled by the reservations department.
Can I call them from here, Of course you can sir. May I use your telephone, of course sir......clerk reaches for the telephone and then changes his mind. But sir if you called reservations they wouldn't give you a car!
Why not??? Because we are sold out of cars sir!! But, you have a set of keys in your hand and you are willing to sell it to me, I say. Yes sir but since we are sold out, reservations won't take your reservation. But you are not sold out, you have a set of keys in your hand, yes sir but this is not a full size car, this is a premium car.
Now help me understand something I ask; If I have a reservation for a full size car, you will give me an upgrade, but because I don't have a reservation, you won't give me the Volvo for the full size car price. Yes sir that is correct! So now I ask the question, you mean there is not one full size car on the lot right now?? Oh yes sir we have many full size cars, but none of them have never lost. OK I say, if I make a reservation for a full size car without NeverLost then can I get an upgrade. Yes Sir that is possible.
Great I say, let me reserve a full size car and then you can give me the car that you have in your hand. No sir I cannot do that because we are sold out of Neverlost. But you just told me you would give me an upgrade, Yes sir but not to a car with Neverlost.
Now I make the fatal error. I ask to see the duty manager. Clerk goes away and the duty manager comes to the counter. What seems to be the problem he asks??
By now I am approaching a boiling point, but I contain myself and explain the late flight, lost reservation, the fact that I am eligble for an upgrade, but I can't have the car that is in front of us at the moment because the computer says they are sold out. I make the mistake of assuming that surely somebody in managment would see the ridiculousness of the situation and agree to rent me the vehicle at my normal CDP full car rate. Wrong!!!!!!
I go another couple of rounds with the manager and explain that last week, I was given a similar vehicle for the same rate as a full size car, and that I rent very frequently from Hertz. I show him my President's Circle card and for good measure the receipts from last weeks 3 rentals in my travel wallet, 1 of which was from SFO. Yes sir I see the rates you have paid, but we are sold out and I can't rent you a full size car....arrrrrgh!
At the end of the day, the manager magnaminously agrees to give me a $10 discount off the normal Volvo rate. Since I am faling asleep on my feet I agree to pay the $89 just so I can get out of the rental hall and into my hotel. Despite my capitulation, the "manager" continues to lecture me about how they are sold out.....Thank you I say, I get the point, I've agreed to pay a very high rate not because I want to but because I'm very tired and i want to go to bed. The lectures continue until I snatch up my contract and storm out of the Gold office.
As I leave I hear the lady behind me say, my reservation seems to be off the board, and I need a car with never lost........
Where does Hertz hire its people?? How do they promote these idiots into positions of responsibility?? Were these guys for real or were they just put there as cosmic payback for some terrible transgression from my past???
Is there anybody I can tell this too that would even care?
FOOLS!! There got it off my chest End of Rant....tomorrow I can go home.
DF