Hilton HHonors - Weekend at an Emabssy Suites

I am staying at an Embassy Suites this weekend. It is a zoo, soccer tournament. They do not have the infrastructure to handle this many people, 400 rooms 1500 people, 30 minute line for breakfast etc. Is it normally like this on weekends at the ES? I stay at them often for work, but that is weekdays. I have already left a message on the Managers voice mail about no one answering the phone at the front desk, needed some pillows took 5 calls to talk too someone and they are out of them. My question is A) is this normal on the weekends and or B) what is fair to pay for the room I.e. none, half, all of the rate?
Thanks,
Troy

When you have full occupancy with 4 to a suite you can expect a little inconvenience. As far as the 30 minute wait for breakfast, do you pay less at a restaurant when you have to wait for a table? Why would you pay less for the hotel stay? In fact make sure to tip the cook a little extra because most inexperienced travelers do not do so. You have a room, you are getting the breakfast, your toilet works, what else do you expect? Stop whining and enjoy the tournament!

I am staying at an Embassy Suites this weekend. It is a zoo, soccer tournament.

My question is A) is this normal on the weekends and or B) what is fair to pay for the room I.e. none, half, all of the rate?


Been there and done that. I stayed at ES SeaTac one weekend night last year. The gymnastics tournament in residence was full of 7-12 year old girls and their moms. The kids were in the pool, running out sopping wet jumping onto the elevator, pushing the buttons for every floor, riding to the top and then back down, and back into the pool, all the while screaming like only prepubescent girls can. Piercing. Where were the moms you ask? Comfortably sitting sipping mixed drinks at the reception lining them up for when it closed. There were also a couple of other groups at the hotel at the same time who while more reserved made it a very crowded place.

So you hit that at ES on occasion. I used to stay at ES because of the bennies but after a few of these types of stays stopped. It is s GREAT choice for families, a suite, a very nice breakfast, and a few drinks for the adults usually with free parking. Can't be beat.

1/2 off I doubt it. You could try to talk to the manager, but the manager has to sell rooms and a full house is a full house. He may even think you were lucky to get a room in such a sold out situation and thus have to pay more. So you live and learn.

When you have full occupancy with 4 to a suite you can expect a little inconvenience. As far as the 30 minute wait for breakfast, do you pay less at a restaurant when you have to wait for a table? Why would you pay less for the hotel stay? In fact make sure to tip the cook a little extra because most inexperienced travelers do not do so. You have a room, you are getting the breakfast, your toilet works, what else do you expect? Stop whining and enjoy the tournament!
I am not here for the tournament. I am here for work. I am an innocent bystander. Not sure if that changes your opinion.
Troy

Unfortunately, even on weeknights, most hotels have a mix of business and leisure travelers. Sometimes, too many of either or both. This week, my pleasant stay at the Tucson Hilton East has been slightly marred by 2 bus tours at breakfast and a room across the hall full of young "adults" partying all night in preparation for an upcoming wedding. Most of my stays are weeknights but I do notice crowds at the properties where I stay over the weekend because I only spend the weekend if the place is worth staying (ie New Orleans or San Francisco).

You just live with the inconvenience. I am more bothered by the closing of executive lounges on weekends, forcing me to pay for my beer. That is something that management can control, unlike crowds of soccer moms and their children.

Listen carefully:

IF YOU ARE A BUSINESS TRAVELER, OR WANT TO AVOID KIDDIELAND, NEVER GO TO EMBASSY ON WEEKENDS. NEVER.

I also avoid the Hilton Suites, Doubletree Suites, and any other place that attracts families or groups, especially a hotel with a big atrium or where all rooms open on a common area. I did this once in Michigan, and it happened to be high school sports tourney weekend. Walked out. I'll stay at an airport hotel, sometimes the Hilton at ORD if I'm on the road on a Saturday night. But NEVER Embassy on weekends.

Listen carefully:

IF YOU ARE A BUSINESS TRAVELER, OR WANT TO AVOID KIDDIELAND, NEVER GO TO EMBASSY ON WEEKENDS. NEVER.


Thanks I have learned my lesson.
Troy

Thanks I have learned my lesson.
Troy

My experience with Embassy Suites (and most hotels) is if you are a frequent guest of that property... they will be more likely to give you a consideration for your troubles. When you complain, they should fix it... I believe they have a service guarantee... but the most responsive is when you stay there week after week and then have problems.. you are much more important to them.

Just my experience.... as always, your mileage may vary :)