Travel Technology - I'm going out of my mind! MSN won't let me close Mom's account!

I've been working on this for about 3 hours now. I'm trying to close my mother's MSN dial-up service (the monthly fee is a direct credit card charge). I've gone to every MSN website (hotmail, net.passport, MSN home), and while you can find a "cancel account" or "close account" on each site, when you click on that, it goes back to the page you were on. It's completely circular (and diabolically intentional). I simply can't find a way to do this! I've contacted MSN by email and got a reply back from "Larry" whose instructions were to do what I'd already been doing, and it doesn't work. I'm toying now with just having her call her credit card company and telling them not to pay.

Members must cancel over the phone:
Phone 1-800-386-5550

QuietLion, thanks for your help--I won't have to commit hari kari after all. I guess everyone but me has known never to get involved with MSN, it's just been a horrible nightmare from the start.

QuietLion, thanks for your help--I won't have to commit hari kari after all. I guess everyone but me has known never to get involved with MSN, it's just been a horrible nightmare from the start.

MSN isn't alone. AOL, PeoplePC...

It's a ploy lots of ISP's, ASP's, and subscription software vendors use to keep customers. The trouble of calling instead of turning things off via web keeps some people from canceling. I recently had a problem canceling an anti-virus subscription online and couldn't get through on the phone. The only thing that seemed to work was disputing the charge with Amex. Amex took care of it for me.

When I can't find the postal mailing address in less than 2 or 3 clicks, I click right over to a site (WSJ.com, etc.) that provides basic corporate info for the company. I get the company HQ address and CEO name, write him/her a letter (with some sort of USPS proof of mailing or proof of delivery) and, if that doesn't stop it, put the ball in your charge card co.'s court.

When I can't find the postal mailing address in less than 2 or 3 clicks, I click right over to a site (WSJ.com, etc.) that provides basic corporate info for the company. I get the company HQ address and CEO name, write him/her a letter (with some sort of USPS proof of mailing or proof of delivery) and, if that doesn't stop it, put the ball in your charge card co.'s court.


Seems like an awful lot of work vs. picking up the phone and making a call.

Seems like an awful lot of work vs. picking up the phone and making a call.
It is a lot of work. I can't speak for CPRich, but when I had my troubles with the AV software co. I couldn't find a phone number or email address to send my cancellation request too. After about 45 minutes of floundering around I gave up and submitted a dispute via Amex's web site which took all of 2 minutes.

QuietLion, thanks for your help--I won't have to commit hari kari after all. I guess everyone but me has known never to get involved with MSN, it's just been a horrible nightmare from the start.

I had a similar problem here in DEN. When I activated my DSL (I have since switched to cable) I provided a different ISP than MSN, which was the default. After four months, I was retroactively charged for 4 months of MSN! I took several phone calls to my phone service who had the DSL service (Qwest) to get it resolved. I explained in ever increasing rage that I never subscribed to MSN, never wanted to be subscribed to MSN, and never in the duration of my natural life wanted to be subscribed to MSN.

Qwest: "We just do direct billing from MSN"
MSN: "We just bill customers that Qwest tells us to"

:mad: :mad: :mad:

Moral of the story: STAY AWAY FROM MSN!