tcook052
Apr 16, 05, 10:56 pm
And there was much rejoicing in the land! ^
"The whole check-in, checkout process is antiquated," said Chekitan S. Dev, an associate professor of marketing at the Cornell University School of Hotel Administration. "But it is starting to go through quite a bit of change. Some hotels are learning how to customize the check-in and checkout experience instead of enforcing a one-size-fits-all approach."
Now, with technology enabling hotels to get a lot more advance information on the schedules and preferences of arriving guests, and as new hotel rooms proliferate in the United States and abroad, the paradigm of the 3 p.m. check-in and 11 a.m. checkout is at least under review, if not exactly under siege.
http://travel2.nytimes.com/2005/04/17/travel/17frequent.html
"The whole check-in, checkout process is antiquated," said Chekitan S. Dev, an associate professor of marketing at the Cornell University School of Hotel Administration. "But it is starting to go through quite a bit of change. Some hotels are learning how to customize the check-in and checkout experience instead of enforcing a one-size-fits-all approach."
Now, with technology enabling hotels to get a lot more advance information on the schedules and preferences of arriving guests, and as new hotel rooms proliferate in the United States and abroad, the paradigm of the 3 p.m. check-in and 11 a.m. checkout is at least under review, if not exactly under siege.
http://travel2.nytimes.com/2005/04/17/travel/17frequent.html