jimcfsus
Apr 9, 05, 7:35 am
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http://www.bizjournals.com/southflorida/stories/2005/04/04/daily39.html
PRC gains in US Airways outsourcing
US Airways Group has signed outsourcing contracts with call-center operators Precision Response Corp. and Grupo Atento and to handle work employees had done in Winston-Salem and Pittsburgh.
PRC is to take frequent-flier calls from an office in Fort Lauderdale. The company is based in Plantation. An office in the Philippines is to handle US Airways reservations calls.
Spain-based Atento, which already had a contract to answer US Airways' lost baggage inquiries from El Salvador, is to also field reservation calls from that country and Mexico.
In turn, Virginia-based US Airways (OTC BB: UAIRQ) is closing its Pittsburgh call center and shifting some work from there to Winston-Salem. The carrier said it offered workers at both sites buy-out packages.
The Pittsburgh Post-Gazette said about 70 percent of the 761 Pittsburgh workers took buyouts instead of transferring to North Carolina.
In March, before the package deadline, the Winston-Salem Journal reported 384 reservation employees in that city opted for the plan, leaving the airline with 466 employees at its call center there.
A spokeswoman for US Airways, which is operating under Chapter 11 bankruptcy protection, said the airline will have a final tally of jobs being outsourced next week. PRC has not yet issued an estimate of jobs it may add due to the new contract.
http://www.bizjournals.com/southflorida/stories/2005/04/04/daily39.html
PRC gains in US Airways outsourcing
US Airways Group has signed outsourcing contracts with call-center operators Precision Response Corp. and Grupo Atento and to handle work employees had done in Winston-Salem and Pittsburgh.
PRC is to take frequent-flier calls from an office in Fort Lauderdale. The company is based in Plantation. An office in the Philippines is to handle US Airways reservations calls.
Spain-based Atento, which already had a contract to answer US Airways' lost baggage inquiries from El Salvador, is to also field reservation calls from that country and Mexico.
In turn, Virginia-based US Airways (OTC BB: UAIRQ) is closing its Pittsburgh call center and shifting some work from there to Winston-Salem. The carrier said it offered workers at both sites buy-out packages.
The Pittsburgh Post-Gazette said about 70 percent of the 761 Pittsburgh workers took buyouts instead of transferring to North Carolina.
In March, before the package deadline, the Winston-Salem Journal reported 384 reservation employees in that city opted for the plan, leaving the airline with 466 employees at its call center there.
A spokeswoman for US Airways, which is operating under Chapter 11 bankruptcy protection, said the airline will have a final tally of jobs being outsourced next week. PRC has not yet issued an estimate of jobs it may add due to the new contract.