Newsstand - UK LCC's to slash costs with self-service airports

View Full Version : UK LCC's to slash costs with self-service airports

tcook052

Mar 28, 05, 10:42 am

Gatwick Alan

Mar 28, 05, 2:32 pm

http://news.independent.co.uk/uk/transport/story.jsp?story=624049

It was a familiar experience for the two million Britons who flew off for an Easter break this weekend - hour-long queues at airports, wrestling with heavy bags and interminable delays in the departure lounge.

But these days will soon be over. Airlines are introducing the ultimate in efficiency - the self-service airport.

The contract to install the machines at Gatwick has not yet been let and as yet almost all the airlines have yet to sign up to the scheme, which will involve integrating their computer software with the check in machines.
It will be interesting to see how many airlines take it up.
One would assume that the cost of using the machines will be offset by a reduction in check in desks required and corresponding staff.
There is a pressure on the number of check in desks at Gatwick so this may help.

FlyingNone

Mar 29, 05, 9:07 am

It will be interesting to see what will happen with a major weather or mechanical delay or cancellations. Reservationists at a remote location would not be able to quickly rebook other airlines or deal with very quick decisions that are needed under these circumstances.

I could just see it now......people asking airport cleaning staff or non-airline workers what to do about their cancelled, delayed and misconnecting flights.
Talk about frustration for travelers!!