The lack of rebooking on another carrier is yet another reason for me to stay away from Independence Air. In the end, once the hotel is thrown in, this person paid far more than what Delta and USAirways would have charged to get him there.
tonypct
Mar 8, 05, 10:41 am
http://www.why-flyi-sucks.com/
The lack of rebooking on another carrier is yet another reason for me to stay away from Independence Air. In the end, once the hotel is thrown in, this person paid far more than what Delta and USAirways would have charged to get him there.
Wow, that was some story. As the author stated so well, every airline has its own set of problems. Yet the way Idependence treated this guy was deplorable. I've never flown them and I hope I never will need to.
yevlesh2
Mar 8, 05, 11:35 am
Sounds like another clueless moron expecting magic from an airline. It certainly looks like FlyI tried to do everything they could to get him to Boston on time, even providing taxi vouchers which probably cost more then he paid for the ticket.
And what's up with the words "I am from Jacksonville, so I have no clue where Manchester is" . Did he fail high school geography?
whlinder
Mar 8, 05, 11:42 am
Interlining and re-protect agreements cost an airline money to have and maintain. You want that protection, buy the more expensive ticket on Delta or UA!
...The truth is DH has a very good complaint record (just as I am sure most of the airlines above try to make their customer's happy). Unfortunately, most people are much more ready to give their bad experiences (either real or perceived) than they are to relate their good experiences.
That site has a grand total of 18 total posts from 1 (yes 1) registered user. :rolleyes:
bursa
Mar 10, 05, 12:15 am
:rolleyes: everybody needs to rant every once in a while...don't see anything terribly wrong with FlyI.
jaguar
Mar 10, 05, 7:40 am
Independence Air is fine and agree with the previous poster.
noOnespecial
Mar 10, 05, 10:42 am
I understand your anger but it may just be a little to over-the-top. If you want
to pay 2 or 3 thousand dollars for a ticket then go right ahead, I am sure
you will get amazing service. But since you only a pay a couple hundred
and the people who you want the best service in the world from only make
$9 to $13 dollars an hour and have to live in Northern Virginia on that salary,
then maybe you shouldn't expect the best most accurate service in the world.
I used to work in the industry and to say "they don't care" is complete
bull****. Theses people bust their asses, especially behind the scenes, to
do everything they can for the pax. But it is a balancing act between pax
and whats good for the airline. I have a idea for you. Why don't you buy
a ticket on net-jets for about a million a year and have your own corporate
jet for a few days. One thing I never understood about passengers is their
mis-directed anger. If a new plane goes on maintinence and is late, why not
be mad at boeing or airbus. The airline didnt build the plane. But yet pax sit there and scream like little children at someone making just over min. wage.
And by the way, I can make a website about damn near every product I
have ever bought. Like "why-walmart-sucks.com or why-lawyers-suck.com"
I dont know what you do for a living sir, but I bet either I or someone else
could complain about it and I would also bet you make a lot more than those
airline folks you yelling about. I invite you to take greyhound or ride on
amtrack, because all airlines have their ups and downs, and if you can't
deal with it for what you are paying, then god help you.
craz
Mar 10, 05, 12:08 pm
sorry guys I agree with the OP, that is if it happened as he wrote. If it was a prob with the aircraft then it should have been written up that way and not as ATC. Had it been DH would have had to put him up and he could have played the stand-by game the next day as he was willing to.
I understand his frustration Only cause Ive been there myself, where-by the carrier didnt hold up for 5 mins a connection I had to make so I had to in the end overnight it. While on my return they did hold up the plane for 2 late arrivals.
I didnt know that DH could get away without rebooking a passenger on another carrier, No matter the fare paid. Again DH claimed ATC which would mean they wouldnt have to rebook the pass, but if it was mechanical as the OP stated Im sure they would have to, DH is not a Charter airline.
I would be in contact with the FAA or whomever is the proper agency to have them look into the case to see what the reason was , and to inquire with the crew also as to the reason. To make sure that DH isnt playing games in order to prevent it from having to deal with paying another carrier or hotels etc. The price paid for the tkt has nothing to do with what the laws are and what should have been done. Ive flown on tkts in the past where when all was said and done it cost the carrier alot more than I paid them for the tkt. There were hotel stays and taxis and food vouchers on all legs. I was flying into ONT the last leg was LAX-ONT got in too late to connect but was leaving from ONT and had my car rental there , it cost the carrier $70 for a taxi (yep this was yrs&yrs ago) thats besides 2 hotel nights also and having to rebook me on another carrier for my last leg on my return. Believe me they paid out alot more than my $178 fare which included taxes.
noOnespecial
Mar 10, 05, 1:15 pm
I understand. But what you must realize is that delay codes are entered
for each flight in the order they happen. Say a plane was delayed for
ATC, then when it was released it ran into a mechanical issue. The
problem becomes what was the primary reason for the delay. If you
can make that decision, make pax happy, and make the airline happy, then
you should own your own airline because you would be rich.
craz
Mar 10, 05, 1:44 pm
I dont know about that even JB is running into alot of Stuff and seeing a run on their $$$$.
If it began as ATC but after being released it was a plane prob and they could have still made the connect had it not been for the plane prob, Id hope that the carrier would do the right thing and step up and take care.However the OP didnt mention it that way so Id assume it wasnt ATC in that case.
Would this mean if one is flying on SW/BJ/AirTrans/ATA that if you miss your flight due to a non-ATC reason that you have no protection and the carrier needs to do nothing to put you up or rebook you on another carrier? I always assumed that since they are reg carriers that they would have to rebook you onto another carrier under that Rule 240.
noOnespecial
Mar 10, 05, 1:48 pm
It is a fine line and the pax may feel that they get screwed sometimes.
I agree. But I get screwed by other industries all the time, that is life.
And JetBlue started off with a lot of money without any type of
transition, apples and oranges if you ask me.
rd7242
Mar 10, 05, 2:26 pm
every carriers rule 240 is different. They don't even call it rule 240, thats a holdover from the days of regulation.
if you read the contract of carriage for B6,DH,WN you will notice they will only book you on another flight that they operate. Airtran and the majors have interline agreements in place so they can book you on another carrier.
I dont know about that even JB is running into alot of Stuff and seeing a run on their $$$$.
If it began as ATC but after being released it was a plane prob and they could have still made the connect had it not been for the plane prob, Id hope that the carrier would do the right thing and step up and take care.However the OP didnt mention it that way so Id assume it wasnt ATC in that case.
Would this mean if one is flying on SW/BJ/AirTrans/ATA that if you miss your flight due to a non-ATC reason that you have no protection and the carrier needs to do nothing to put you up or rebook you on another carrier? I always assumed that since they are reg carriers that they would have to rebook you onto another carrier under that Rule 240.
craz
Mar 10, 05, 3:40 pm
rd7242,
Thats what I was just told by ann Elite Desk rep at a major. WN and DH she said werent apart of the interline system, ashe didnt know about B6 but thought they wouldnt be either. Well thats a pretty good reason for me to stay away even with the cheaper fares. Id prefer to know I have an insurance policy that will protect me. And yes I usually find the need to use it at least 3 times a yr.
id hate to find out that I cant get to my destination till their next open flight, while other carriers are flying with empty seats.
Ive yet to fly on B6/WN/DH B6 might be the only one of the 3 that I may but Ive taken Song plenty of times. Once I was rebooked onto DL mainline from a Song, dont know if they would have put me onto anyone else but at least theres some protection from DL for the time being.
rd7242
Mar 11, 05, 7:02 am
The interline system is only useful in the event of delays/cancelations within the airlines control (i.e. maintenance or crew issues).
If it's weather or ATC, you're at the mercy of the airline agent.
rd7242,
Thats what I was just told by ann Elite Desk rep at a major. WN and DH she said werent apart of the interline system, ashe didnt know about B6 but thought they wouldnt be either. Well thats a pretty good reason for me to stay away even with the cheaper fares. Id prefer to know I have an insurance policy that will protect me. And yes I usually find the need to use it at least 3 times a yr.
id hate to find out that I cant get to my destination till their next open flight, while other carriers are flying with empty seats.
Ive yet to fly on B6/WN/DH B6 might be the only one of the 3 that I may but Ive taken Song plenty of times. Once I was rebooked onto DL mainline from a Song, dont know if they would have put me onto anyone else but at least theres some protection from DL for the time being.
craz
Mar 11, 05, 8:41 am
thats correct but if you read the letter the from #1 post that OP (letter writer) said the pilot had said it was a mechanical which had it been reported as such and had there been an interline policy, then he could have been rebooked ongto another carrier, that was my point.
Now any carrier can cover themselves by using ATC as the excuse and therefore let its passengers fend for themselves. I think as the carriers $$$ situation gets worse we are going to see alot more of us being out thetre on our own, and the use of ATC as the excuse if that was the case or not, so that the carrier wont have to pay for hotels or rebooking onto another carrier. After all what will they lose me or you as a customer, they will figure its cheaper for them that way.
I hope Im Wrong on this point.
noOnespecial
Mar 11, 05, 2:06 pm
The problem I have is that we dont know if the flight was delayed
way earlier in the day by atc....which is usually the case...especially
with dulles and the northeast. When all those delays trickle down
throughout the day and then you have a mechanical problem, who do
you blame. We are taking this guys story as absolute truth, but there
are always two sides to a story. Maybe the night before atc delayed
that flight the crew was on because of weather or traffic, and because
of crew legality their show time was late and therefore the flight
was delayed at the beginning of the day hence the trickle down effect.
So again, we dont know the whole story.
DHAST
Mar 11, 05, 6:43 pm
It is possible to check and see if an airline's coding of an ATC delay agrees with the FAA. Every tower keeps track of delay statistics, and if the flight is delayed by ATC by more than 15 minutes after its proposed departure (a technical item that is listed on a specific flight plan, not the schedule in the airline's timetable) ATC notes it as an ATC delay. I'm not sure they tracked arrival statistics, though.
I'm not up on DH's current use of delay codes, but when I worked for them back in the UAX days, if an aircraft was late arriving and departed with 25 minutes of arrival, the delay code was listed as "LT" for late turn. That was the official code, regardless of the reason that the aircraft was late arriving IAD. If, however, the flight took more than the "alotted" 25 minutes to "quick turn," then the reason the flight was delayed beyond the 25 minute window was listed at the delay. If there were multiple causes for the delay, IIRC, the factor that contributed to the delay the most was listed as the delay. I could be wrong about that, however.
And yeah, every carrier's Rule 240/120.20 agreement is different. There is no federal law that requires them to rebook pax on other carriers. One of the reasons I tend to shy away from the LCC's is the lack of interline agreements.
noOnespecial
Mar 11, 05, 7:45 pm
There are time limits for atc codes. As long as the plane leaves the gate on
time and has no other issues than atc....or more accuratley flow control
located in herndon viriginia, then the number of minutes you can delay
a flight due to atc is almost infinite. What you have to understand is
there is also a code for "upline atc." Which means if flight "a" is late for
35 minutes due to atc flow control, then flight "b" can use that upline
atc delay code also, along with flight "c,d,e...etc," assuming nothing else
goes wrong...i.e. mechanical. These delays not only trickle down all day,
but also cause crews to be late for connecting flights along with passengers,
and may mess up routine maintinance also. Of course airlines dont help
"flow" by cramming as many flights as they can in and out of airports, but
in order to keep prices down, you gotta keep them in the air. And from
what I understand, inter-airline are expensive.....hence higher ticket
prices. Maybe it is just me, but I will take the cheapest, direct flight I
can find. If I am late, oh well, thats the risk. Its better than greyhound or amtrack.
L Dude 7
Mar 16, 05, 9:09 am
The "rant" on the original site has been taken down. The current text there actually paints a fairly positive view of FLyI.
jdnn969
Mar 23, 05, 4:09 am
The problem I have is that we dont know if the flight was delayed
way earlier in the day by atc....which is usually the case...especially
with dulles and the northeast. When all those delays trickle down
throughout the day and then you have a mechanical problem, who do
you blame. We are taking this guys story as absolute truth, but there
are always two sides to a story. Maybe the night before atc delayed
that flight the crew was on because of weather or traffic, and because
of crew legality their show time was late and therefore the flight
was delayed at the beginning of the day hence the trickle down effect.
So again, we dont know the whole story.
The weekend of this guys travel was the same weekend IAD got hit with a bad winter storm. All connections were crazy that day.