Hilton HHonors - can multiple erewards accts post to same hhonors #?

Tried search but can't find related info...

Well basically I'm about 1200 pts short for a multi-night award at a popular hotel. I tried using a family's mypoints conversion, but the ridiculous multi-month (April!) wait aside, it was rejected because the names don't match.

Now I'm thinking if I should borrow my family's e-rewards acct. I have already redeemed recently myself...but wondering if that will get rejected too because the account names are different.

Otherwise I guess I should just pony up ~$12.50 to get the shortage.

Thanks a bunch.

From Experience...E-REWARDS accnt.name does not have to match HH name...

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Use the family member $'s and deposit for the points. I have done this a few times to deposit E-Reward $'s into my son's account so he could redeem Honors points for a free night stay. Each E-Reward account can deposit there $'s into an Honors account as long as you provide an account # and password. This can be done every 90 days per E-reward account.

Use the family member $'s and deposit for the points. I have done this a few times to deposit E-Reward $'s into my son's account so he could redeem Honors points for a free night stay. Each E-Reward account can deposit there $'s into an Honors account as long as you provide an account # and password. This can be done every 90 days per E-reward account.
i don't think we can redeem more than once every 90 days per hilton account anymore. can someone else verify?

My husband & I have a mutual account and 2 individual e-reward accounts. We are each able to redeem once per quarter into the mutual account.

i don't think we can redeem more than once every 90 days per hilton account anymore. can someone else verify?
We have 2 hilton and 2 e-reward accounts. I used to redeem the e-rewards hilton reward into 1 hilton acct to focus on 1 account but i think starting this new e-reward year(August 1), that is not possible anymore. I had to redeem to our second hilton account.

"i don't think we can redeem more than once every 90 days per hilton account anymore. can someone else verify?"

That's true. If you try to do it anyway on the website, it'll give you the message about the 90 days.

We have a mutual account. I redeemed my 3000 points last week and now cannot redeem my husband's. It keeps saying he's redeemed in the last 90 days which he hasn't. They haven't answered my emails and I can't find a phone number on their site.

We have a mutual account. I redeemed my 3000 points last week and now cannot redeem my husband's. It keeps saying he's redeemed in the last 90 days which he hasn't. They haven't answered my emails and I can't find a phone number on their site.

Same problem here. I used to be able to earn HHpoints through my brother's e-rewards account AND mine. It's not working anymore. It's a shame, really. I was thinking about e-mailing them. I've read a couple of threads about them not answering, though. So I wonder whether it's worth the hassle.
I'm not really sure what the point of not being able to redeem from more than e-rewards account into a single HH account is.

Just got an email back and sent them the info to process manually. Must be a software glitch.

If it's a glitch, I hope they'll fix it. I'd hate to have to send them e-mails periodically. What did their e-mail say? Did they ask you to provide the information so they could fix it?

"i don't think we can redeem more than once every 90 days per hilton account anymore. can someone else verify?"

That's true. If you try to do it anyway on the website, it'll give you the message about the 90 days.

Hmmm, how do they track this? Their disclaimer says that they don't store hilton account number/pin!

Hmmm, how do they track this? Their disclaimer says that they don't store hilton account number/pin!

They track it from your e-rewards account? I'm unsure about multiple e-rewards accounts though.

They track it from your e-rewards account? I'm unsure about multiple e-rewards accounts though.

Yes, I was referring to tracking redemptions from different e-Rewards accounts into a single Hilton account. The enforcement can't be done w/o storing Hilton account number or matching the names.

The "once per 90 days" restriction tracking for one e-Rewards account is clear.

Yes, I was referring to tracking redemptions from different e-Rewards accounts into a single Hilton account. The enforcement can't be done w/o storing Hilton account number or matching the names.

The "once per 90 days" restriction tracking for one e-Rewards account is clear.

I just tried to do it a couple of days ago, and ofcourse it bounced.

Is it possible for erewards server to communicate with hilton's server?

I just tried to do it a couple of days ago, and ofcourse it bounced.

Is it possible for erewards server to communicate with hilton's server?


I hope it is just associated with the software bug and it is not a permanent arrangement since my family does use a couple of erewards accounts to top off one Hilton account. the last time i tried it was about a month ago and at that time it worked fine. Let's keep our fingers crossed.

Just got an email back and sent them the info to process manually. Must be a software glitch.

Have you gotten a response from erewards, yet?

Email saying they would post my HH points manually, yes. Results, no.

... another (the only) great reward going down the drain. (Along with my holiday plans, I might add.)

Email saying they would post my HH points manually, yes. Results, no.

tried today again, and still would not allow me :(

Email saying they would post my HH points manually, yes. Results, no.
I finally set up my husband with an e-rewards account and he redeemed for HH to our mutual account in June. I just redeemed my quarterly $50 to HH.

I hope this gets straightened out by the time he has to redeem again.

BTW - if you look at the terms of the e-reward redemption, it clearly states that you can redeem once every 90 days - not once every 90 days into a specific HH account. I'm sure they didn't take mutual accounts into consideration.

I just sent another email. Their new glitch explains why I couldn't redeem mine until well after 90 days from the previous redemption - it was waiting until 90 days after spouse's. I could probably put them in my father's account, though, or even a perfect stranger's!

The latest. Have not heard back from the one who said she was fixing it but my husband got this today:

Thank you for contacting e-Rewards. We apologize however the terms and
conditions of the redemption were suppose to allow only one redemption
every 90 days per HH account. Until recently the system would have
allowed both you and your wife to redeem toward the same HH Honors
account however this has been corrected so now between the two of you,
you may only redeem once every 90 days.

This sounds like baloney, however, since he also gets the 90 day message if he tries to transfer to my father, so what good would it do to set up a separate HH account for him? I wonder if they actually mean per address and that is what is causing these problems? Meanwhile, I get about ten surveys a day! I've just been answering "wrong" to get the $1 and still up to $55 since I last redeemed a few weeks ago. What a waste.

Yes, this definitely will make me not bother with all their emails. Not only do I lose points at the end of their year, now they "fixed" their system. Close to becoming a useless not worth my time site..


The latest. Have not heard back from the one who said she was fixing it but my husband got this today:

Thank you for contacting e-Rewards. We apologize however the terms and
conditions of the redemption were suppose to allow only one redemptions
every 90 days per HH account. Until recently the system would have
allowed both you and your wife to redeem toward the same HH Honors
account however this has been corrected so now between the two of you,
you may only redeem once every 90 days.

This sounds like baloney, however, since he also gets the 90 day message if he tries to transfer to my father, so what good would it do to set up a separate HH account for him? I wonder if they actually mean per address and that is what is causing these problems? Meanwhile, I get about ten surveys a day! I've just been answering "wrong" to get the $1 and still up to $55 since I last redeemed a few weeks ago. What a waste.

The latest. Have not heard back from the one who said she was fixing it but my husband got this today:

Thank you for contacting e-Rewards. We apologize however the terms and
conditions of the redemption were suppose to allow only one redemption
every 90 days per HH account. Until recently the system would have
allowed both you and your wife to redeem toward the same HH Honors
account however this has been corrected so now between the two of you,
you may only redeem once every 90 days.

.


This is really bad news for us. We too have a HH mutual account and we use erewards from both of our ereward accounts to post to the Hilton account. I could at least see the logic of not letting others post to your Hilton account, both the mutual account is in both our names so it seems really unfair if they do not at least let rewards from each account post every 90 days. Otherwise erewards is becoming really useless for me. Let us know if they ever do a manual fix for you. Good luck!

After reading Littleleaguemom's note, I sent the following to e-rewards. I will post back when/if I hear anything.

I have recently learned that your system is no longer allowing awards from 2 different e-reward accounts to be posted to one Hilton Honors account.

Hilton Honors allows 2 members in the same family to share a single Hilton Honors account. It is called a mutual account. It is in both individual's names.

It is my understanding that your system will not allow 2 e-reward accounts that share the same hilton honors account to both redeem into the Hilton Honors mutual account.

This is remarkably unfair. Hilton allows us to combine our earnings and if we did not have this combined account, e-rewards would allow us to post to our individual accounts.

In addition, your terms and conditions state:

"Redemption of this reward is limited. You may claim one Hilton Honors reward per 90 day period."

We are, in fact, claiming one reward each. The only difference is that we are using, as permitted by Hilton Honors, one Hilton account.

Please reconsider this issue. Thank you.

Thanks, ladies. Keep it up. It's discrimination against married people, especially retroactively. If enough of us bring this to their attention, perhaps they will remedy their error.

Yes, this definitely will make me not bother with all their emails. Not only do I lose points at the end of their year, now they "fixed" their system. Close to becoming a useless not worth my time site..


Maybe we should just all threaten to cancel our accounts. How many members does e-rewards have? Have they ever listened to their members? After reading a couple of threads about e-rewards I start to doubt they even care.
Too bad, they started out pretty good but got worthless over time. What really ticks me off is their expiration policy if you don't any of those worthless rewards and are trying to save up for the (few) rewards you can use. I wonder if they actually get excited about their own rewards or whether they realize that for instance the Hertz coupons can be found at any Hertz outlet worldwide for free.

I just got this reply:

Good Afternoon

Thank you for contacting e-Rewards. We certainly apologize for any
inconvenience you may be experiencing due to this change. Actually,
the terms and conditions of the offer never changed, the limit of one
redemption per Hilton account every 90 days has been in effect for a
couple years. Originally the offer was for once annually and we were
able to convince Hilton to allow our members to redeem every 90 days.
The problem was more technical, we connect directly to Hilton and it
wasn't until recently that Hilton discovered that our members were able
to redeem from different accounts such as you and you husband were
doing. Hilton corrected the problem and this is why our members who
were able to make multiple redemptions every 90 days to the same
account
are no longer able to do so.

Best Regards,
Cathi Gumpert

It doesn't look good - seems they are completely ignoring the mutual account issue.

I'm just going to stop answering questions when I have enough to redeem one reward per two accounts every quarter. My husband suddenly will have no opinion on anything, since he has about $60 worth of rewards already and I just redeemed.

Another decent programs shot to heck :(

Thanks, Mary. They still haven't replied to my husband's email as to why he cannot redeem into my father's account 100 days after he redeemed into ours. No point in him getting a separate HH account if he is forever in limbo because he once redeemed into a mutual account.

I went back to them about the mutual account issue and asked them to double check. They replied almost immediately. Here it is:

Good Afternoon

We apologize however we are not able to allow more than one redemption every 90 days PER Hilton Honors Account. [B]We have discussed the issue with Hilton and they stated the terms and conditions will not allow for more than one redemption per account. Period. You are correct you could redeem more often if each of you had your own Hilton Honor accounts. You may want to consider one of you enrolling for an additional Hilton Honors account.

Best Regards,

Cathi Gumpert

Mysteriously, I was just able to transfer husband's erewards to my father's HH account. This is a bit of a mess, in that you can't transfer to yourself but to other people?

:eek: :eek: :eek:
I guess... wanna trade redemptions? I'll swap my husband for yours ;) :D :D :D

I'll bet it would work but I think we should take this to PM :).

I'll bet it would work but I think we should take this to PM :).

I figured out what's going on.

My family has 4 e-rewards accts, two hhonors accounts.

Previously of course we just redeemed whenever 90 days are up. Lately though, I could no longer redeem my e-rewards for either one...even though it's been 120+ days since the last redemption.

Then I figured it out...the last time I redeemed hhonors points was using my sister in law's e-rewards account with hhonors acct A, my mother's e-rewards account with the hhonors Acct B.

That means, hhonors has now stored that info in a database somewhere.
Going forward: only my sister-in-relaw's e-rewards can be redeemed for hhonors A points; only my mother's e-rewards can be redeemed for hhonors B points.

As for the google of points I have from answering surveys...unless I set up a new hhonors acct, redeeming them for hhonors points is no longer an options...since the two existing ones are "taken".

Interesting...and kind of retarded.

...
the terms and conditions of the offer never changed, the limit of one
redemption per Hilton account every 90 days has been in effect for a
couple years. Originally the offer was for once annually and we were
able to convince Hilton to allow our members to redeem every 90 days.
<snip>
Best Regards,
Cathi Gumpert

Cute. It's all Hilton's fault because Hilton is so cheap.

E-Rewards has a pretty impressive client list. I've noticed J.Walter Thompson (mega-ad agency), SAP, Microsoft, the Hartford.. I'm sure these companies are paying E-Rewards a lot for access to their customer e-mail list. But what are they paying Hilton, AA, etc? As an example, if e-Rewards gave Ashford.com $50 every time you earned $50 in e-Reward $$, there probably wouldn't be the requirement that you spend $100 at Ashford.com to get $50 off. Undoubtedly they're giving less than the "funny money" amounts to the companies providing rewards.

Maybe e-Rewards ought to make it a little more "rewarding" for the people who answer their surveys before they lose the people who answer their surveys and provide them with something to offer their clients.

Its my understanding you can only have one e-rewards account per person. Also, be careful when redeeming e-rewards for HH. It says in the fine print that you can only make one redemption every 90 days for HH. Personally, if I were you I'd just pay the $12.50 and be done with it.

I don't mind the 90 days - for the amount of time I spend answering the surveys the 3,000 pts (12,000 for the year) is great - it is the only thing I use my erewards for