Alaska Airlines Mileage Plan - lost my mvp card (need #) and NW problem

Can someone please PM me the MVP phone #. Just reply here that I got a PM as the cue for others.

Also, I'm trying to book emergency row or bulkhead seats on NW for flights to PVG/NRT and they can't detect my MVP status. I clearly am on Alaska.com (but i also haven't gotten my 2005 packet yet either, despite the fact they said it was mailed last sunday). I've tried calling every day and nothing, and I want emergency row seats or at least ones as close up front as I can get. A rep suggested I call and have them make a notation... is that possible? What else could I do to get this resolved?

Thanks in advance!

Can someone please PM me the MVP phone #. Just reply here that I got a PM as the cue for others.

Also, I'm trying to book emergency row or bulkhead seats on NW for flights to PVG/NRT and they can't detect my MVP status. I clearly am on Alaska.com (but i also haven't gotten my 2005 packet yet either, despite the fact they said it was mailed last sunday). I've tried calling every day and nothing, and I want emergency row seats or at least ones as close up front as I can get. A rep suggested I call and have them make a notation... is that possible? What else could I do to get this resolved?

Thanks in advance!

The "notation" means "I want to get you off the phone so I'm going to make a meaningless notation in your record." Ask to speak with a NW supervisor and they should be able to book you into the exit row. I've never had a NW rep who knew that MVPs could book an exit row. I always have to explain it to them, they check with their supervisor and then they have to call another department to get it done. I'm not sure why it is so complicated but there's one thing I do know, notating your PNR will do nothing.

Edited to add: YHPM

The "notation" means "I want to get you off the phone so I'm going to make a meaningless notation in your record." Ask to speak with a NW supervisor and they should be able to book you into the exit row. I've never had a NW rep who knew that MVPs could book an exit row. I always have to explain it to them, they check with their supervisor and then they have to call another department to get it done. I'm not sure why it is so complicated but there's one thing I do know, notating your PNR will do nothing.

Edited to add: YHPM

I am a NW Platinum Elite and run into the same initial roadblocks when I get exit row seating. When you talk to a CSR they in turn will always put you on hold to make a call in order to get the exit row seats.
I was very happy recently with the AS CSR I spoke to regarding a ticket in F that Mrs. TRVLRZ and I are on to PVR. I could not get pre-assigned seats through NW, spoke to a AS CSR and she very promptly helped us. She even went as far as telling me that 2 A&C are in her opinion the best seats on a 739, let me get those for you.

Well they're finally recognizing my MVP status but because my friend and I who i'm going to SHA with paid for our tickets seperately, it does not come up under the same reservation, thus they won't advance her seat. I'm not going to leave her hangin back there alone, but it irks me that they won't book our seats together, granted I have her confirmation code :mad:

Well they're finally recognizing my MVP status but because my friend and I who i'm going to SHA with paid for our tickets seperately, it does not come up under the same reservation, thus they won't advance her seat. I'm not going to leave her hangin back there alone, but it irks me that they won't book our seats together, granted I have her confirmation code :mad:

This is another supervisor issue. I have had companions moved to the elite zone even when they are on a separate itinerary (and, therefore, PNR). It takes the agent some time to do this but they can do it. However, because it takes some time the NW agents will usually try to tell you it can't be done. I'm not sure what training the NW reps get but it would seem that at least half of it amounts to instructions on how to get the customer off the phone as soon as possible, regardless of what the customer wants. This is one of those situations where polite persistence will pay off.

Well they're finally recognizing my MVP status but because my friend and I who i'm going to SHA with paid for our tickets seperately, it does not come up under the same reservation, thus they won't advance her seat. I'm not going to leave her hangin back there alone, but it irks me that they won't book our seats together, granted I have her confirmation code :mad:


One thing I have found that when recognizing my MVP status for Exit Row seating NW have not allowed a copmpainion to book an exit row unless the companion was MVP as well.

One thing I have found that when recognizing my MVP status for Exit Row seating NW have not allowed a copmpainion to book an exit row unless the companion was MVP as well.

I'm actually trying to get a bulkhead seat but I appreciate your input.

I'll call them back later tonight when I have a chance. I tried twice, but i'll ask for a supervisor if they won't do it again.

I'm actually trying to get a bulkhead seat but I appreciate your input.

I'll call them back later tonight when I have a chance. I tried twice, but i'll ask for a supervisor if they won't do it again.

My companion was not an MVP, was on a different record and had a different originating city. Despite these facts, I was able to secure bulkhead on the A320 and Row 22 (exit row) on the DC-10 for both of us. The rep couldn't do it automatically, they had to talk with a supervisor and contact "seating" to get it done. This was only done after I politely insisted the (1) MVPs can reserve exit rows in advance (surprised the rep); and (2) we can have one companion sit next to us even if they are on a different PNR (again, surprised the rep). They were not happy to do this but did so anyway after I politely asked them to check with their supervisor.

So I called up NW.. again, rep was patient, took my seats only to turn around at the end and say no, I couldn't move up.

So I talked to the supervisor seeing if he can make an exception since we setup the tix together but paid seperately, he said no, said it was not possible.

Wondering if I should call up tomorrow and talk to the AM supervisor, or cut my losses and sit where I'm at now.

I want a bulkhead!!!! :mad:

Well they're finally recognizing my MVP status but because my friend and I who i'm going to SHA with paid for our tickets seperately, it does not come up under the same reservation, thus they won't advance her seat. I'm not going to leave her hangin back there alone, but it irks me that they won't book our seats together, granted I have her confirmation code :mad:

Yes, a lot of times NW does not like to give it's "premium" coach seats to friends of MVP's. :confused: I think it’s great when other airlines recognize Elite levels but can understand when they will not recognize friends and co-works non-status. It’s like my great grandfather used to say, “Don’t put you feet under the table if your not bringing anything to it.” Unfortunately PAX with no status are a dime a dozen unless you are on Southwest. ^

One thing about NW though, if you dont like the original answer call back and talk to another CSR.