Cathay Pacific Asia Miles - Club Mile reset

I have recently been upgraded from Green to Silver on the MPC and my club miles were reset.

Prior to my "qualifying" flight, I had about 27,000 club miles. My LAX-HKG flight was 9,000 miles, taking me to 36,000 club miles.

When my club miles were reset on tier upgrade, they went to zero, rather than 6,000. Is that correct? I would have thought they would have just deducted the 30,000 miles and let you carry over the 6,000 miles.

Does that mean that I have "lost" 6,000 club miles?

yes, the miles above 30,000 are "lost"

Believe it or not that's how it works. Even if you had 29999 miles and you did a 500 miles to TPE or 9000 miles on longhaul, it's still goes to 0. Many has suffered the same, and don't expect MPC to give you any "special consideration" by emailing them. It won't happen because many has tried and all failed.

However, if you intend to do lots and lots of flying, and you can persuade them that this extra 6000 miles will JUST get you pass the gold threshold in a years time (ie. by 2006 Jan 31st you have 54,000 club miles, prior to being reset on Feb 1st), most likely you can ask them to "extend flexibility" and they will give you gold. Don't make a phone call, send and email, or even better, in writing. Most likely you will first receive a "standardized response" saying the usual "thank you bla bla bla...." with no meaning. Then you have to nicely ask them for consideration further, explaining your patronage.

Yes. Just like fakecd noted earlier that's just the way it goes. When I was at 54,000 miles and needed 6,000 to go from Silver to Gold and flew HKG-YVR which is approximately 6,300+ miles, they got me to the Gold tier level but reseted my miles automatically to 0 and wouldn't allow me to retain the 300+ miles in the balance.

Wow - CX really doesn't want to give much status away!

When you renew with BRITISH AIRWAYS EXECUTIVE CLUB, the same thing happens to your tier points. I needed 1500 tier points to renew. I had 1400 and my next flight earned me 240 tier points. Yep, I lose the remaining 140 once the counter resets.

I"m at silver tier now, I currently have 23677 miles, and my membership will restart in May 31. I will fly one more time from SFO-HKG rt next month and won't fly until august.

Once i fly into HKG, I will earn my renewal to silver tier at 30,000+, when i fly back to SFO, i will have 37,000 miles, then in May, they will restart my my miles to 0. by doing this, i will lost 6914 miles, question is, can i ask MPC to renew me once i got to HKG and reset my miles to 0, so that I won't waste my 6914 when i fly back to SFO.

Or is there other solutions? Thanks for all advice!! :)

I write my experience.

My membeship term ends March 31. Usually, it resets to 0 at middle of March.
So, miles earned during 2nd half of March are credited to next year term.
Especially, non-CX flight miles take about 1 week or more to be credited.
Luckyly, my BA longhaul flight on March 11th was credited as one in the next year.

Once i fly into HKG, I will earn my renewal to silver tier at 30,000+, when i fly back to SFO, i will have 37,000 miles, then in May, they will restart my my miles to 0. by doing this, i will lost 6914 miles, question is, can i ask MPC to renew me once i got to HKG and reset my miles to 0, so that I won't waste my 6914 when i fly back to SFO.

My understanding is that CX resets the miles balance immediately after the flight which pushes you over the threshold.

Since the 6914 miles you earn by flying SFO-HKG will tide you over the miles you collect on the return HKG-SFO should post to your 'new' (that is, reset) miles balance.

You get lucky! :)

My understanding is that CX resets the miles balance immediately after the flight which pushes you over the threshold.

Since the 6914 miles you earn by flying SFO-HKG will tide you over the miles you collect on the return HKG-SFO should post to your 'new' (that is, reset) miles balance.

You get lucky! :)

Unfortunately, I think you've mistaken his situation.

You are confused with the assumption that honda boy (I mean vtec1979 :p ) is green now, in which case his miles will reset at qualification to the HIGHER next tier level.

However, he's silver at the moment. In that case, when he hits over 30000, it will NOT reset until March 31st. Therefore, the HKG-SFO sector will be counted continuously, and he will indeed loose that extra 7000 miles.


And even if you ask MPC to "manually" reset the counter, they will NOT do this. They will give you exactly same response as I've given, because I asked exact same thing before. If you want a copy of their email-response, feel free to let me know.


The bottom line is, you will be loosing 7000 points. It's a all too common thing for CX, and they can't just extend flexibility on every cases.

(edited out because fakecd answered my question; thanks, fakecd)!

Believe it or not that's how it works. Even if you had 29999 miles and you did a 500 miles to TPE or 9000 miles on longhaul, it's still goes to 0. Many has suffered the same, and don't expect MPC to give you any "special consideration" by emailing them. It won't happen because many has tried and all failed.

However, if you intend to do lots and lots of flying, and you can persuade them that this extra 6000 miles will JUST get you pass the gold threshold in a years time (ie. by 2006 Jan 31st you have 54,000 club miles, prior to being reset on Feb 1st), most likely you can ask them to "extend flexibility" and they will give you gold. Don't make a phone call, send and email, or even better, in writing. Most likely you will first receive a "standardized response" saying the usual "thank you bla bla bla...." with no meaning. Then you have to nicely ask them for consideration further, explaining your patronage.

Actually I have e-mailed MPC before and they allow me to use the miles. All I said was I had 29,000miles in the account and then I fly JFK-HKG in J immediately, hence around 9000 miles was reset. The agent then told me to e-mail him the following year (when I am due for renewal) then they will take into condiersation of the 9000 miles for upgrade of renewal.
Make sure you keep the e-mail response. For me I was lucky enough to get the same agent handling the case 1 year later. Mr Rocky Lam.

I"m at silver tier now, I currently have 23677 miles, and my membership will restart in May 31. I will fly one more time from SFO-HKG rt next month and won't fly until august.

Once i fly into HKG, I will earn my renewal to silver tier at 30,000+, when i fly back to SFO, i will have 37,000 miles, then in May, they will restart my my miles to 0. by doing this, i will lost 6914 miles, question is, can i ask MPC to renew me once i got to HKG and reset my miles to 0, so that I won't waste my 6914 when i fly back to SFO.

Or is there other solutions? Thanks for all advice!! :)

I can think of one option. I do not vouch for it, though.

For the inbound (HKG-SFO), ask the check-in agent to delete your MPC number before flying that segment. Be sure to get a boarding pass without your FFP # on it. File a missing FFP credit request after your new membership year begins.

As Wasabi Tofu says, and this is from my experiences, too, what counts for MPC membership renewal is not the activity date but the date posted.

I am 1,200 miles from Gold, must be flown by June 30th. For the period from now until late June, 2005, I will be putting all my oneworld flying into AA. Right before the expiration in late June, I will fly one HKG-ICN segment, which is 1281 miles, to minimize the points loss. Then I'll spend the rest of the year throwing oneworld flights into CX MPC, until the very end of the year, when I'll switch back to AA for the EXP renewal.

I have better things to think about, but this is what needs to be done.

What happened to me when I received my first silver card last year was:

I had 28 000 miles in my account and took a FRA-HKG flight worth about 5600 miles. From what I read here before I expected my club miles to be reset to zero right after that flight ('loosing' about 3600 miles) - but my club mies were reset one month later - after I took the return flight worth another 5600 miles. So in fact I even 'lost' 3600 + 5600 = 8600 miles.

I am just curious: did that happen to anyone else? Are there specific dates they reset the miles? (e.g. always on the 1st or 15th?) Or is it just 'luck'?

And also: I will surely make silver this year again anyway and the chances for me to make gold are rather small - but it could be possible that I will just need those 5600 miles. What to you guys think my chances would be to get gold in these circumstances (I would of course write a letter).


BTW - this is my third post - I have been 'lurking' her the last month quite often but really had nothing to write so far - maybe that might change in the future. So hello to everybody here.

Unfortunately, I think you've mistaken his situation.

You are confused with the assumption that honda boy (I mean vtec1979 :p ) is green now, in which case his miles will reset at qualification to the HIGHER next tier level.

Oops sorry, for some reason got it into my head he was 'upgrading' a tier (in which case the balance would be reset as soon as the threshold is reached. But you're correct, fakecd, this doesn't apply to renewals at the same level.

Another blushing smiley. They should really introduce one, just for me. :eek:

Regarding the time of reset, I figured that if I have already requalified, and no trips are planned in the same month, they reset it sometimes in middle of month. However, if i have any booking with them, they will never reset until 00:01 of Jan 1st for me.

Also my friend who sometimes purchase full J have known to re-qualify even at 28000 miles or so. A person like me, maintaining status will ultra-cheapo tickets, will never be given such concession.

I like the idea of Chiangi. Deleting the MPC number at check-in means if you are to be selected for op-ups, you would have it.

Thank you for all the response and advice!! :-:

I will take advice from Chiangi and hope this will work for me too. :rolleyes:

Yet, I am surprise to know that MCP may reset your miles mid of the month even though your membership end last day of that month. What is the point they put May 31 when I logged into my account?? :confused:



Can somebody confirm this to me, "MPC membership renewal is not the activity date but the date posted"?????

As Wasabi Tofu says, and this is from my experiences, too, what counts for MPC membership renewal is not the activity date but the date posted.

Is this official policy, that it is posting date and not activity date? In that case I just got reamed by CX. I was about 200 miles for qualification to the next tier. About two weeks ago I flew BOS-JFK (roughly 200 club miles), with my CX number. Two weeks later I flew JFK-HKG in F, which nets out to over 12,000 club miles. Guess which one posted first? Is that fair, or even logical?

Is this official policy, that it is posting date and not activity date? In that case I just got reamed by CX. I was about 200 miles for qualification to the next tier. About two weeks ago I flew BOS-JFK (roughly 200 club miles), with my CX number. Two weeks later I flew JFK-HKG in F, which nets out to over 12,000 club miles. Guess which one posted first? Is that fair, or even logical?

It is a.) Not fair, and b.) Not logical.

If you're someone who is close to one of the thresholds, then IMO the really cheesy thing about the MPC reset thing is 1.) posting date and 2.) wasted miles, because there is a randomness factor built in, and you feel bitter when "wasting" miles that throw you over a tier.

First, it should be the date of travel, period. I know CX wants wiggle room, but it's really pointless, especially when guys like AA post miles sometimes 3-4 weeks late. Further, excess miles over the threshold should not be wasted - they should go into your next year. The worst that could happen to CX is they "gift" someone like 12000 miles (about what you could theoretically go over if you do JFK-HKG in F, assuming you were right on the edge of a threshold beforehand).

You also basically get penalized for flying OW carriers - especially AA - because miles post excruciatingly late sometimes. CX (and for the most part KA, when ex-HKG and TPE, as well as PEK, PVG, HGH and other larger mainland cities) are both very good at posting quickly, usually within 2-3 HK business days. BA doesn't seem disastrous (1 week?). However, I'm still waiting almost two months later for a bunch of AA miles, last time they took three weeks, the time before just over two, and the time before that 5 weeks. Hmmmm.

So in my opinion, this is just a cheap and lame way for CX to take a haircut off your miles. If they don't want to give them to you, or they can't afford to give out 2% more miles, then fine...up each tier by 5k miles. That has the same effect and isn't as backhanded.

When my club miles were reset on tier upgrade, they went to zero, rather than 6,000. Is that correct? I would have thought they would have just deducted the 30,000 miles and let you carry over the 6,000 miles.

Does that mean that I have "lost" 6,000 club miles?

I really hate this scheme of reseting your tier points to zero after acheiving a new status which is practiced by BA and CX and BMI.

It is a way they do it to make you fly more and more to acheive higher status plus they can control the number of new entrants into each higher tier :td:

I really hate this scheme of reseting your tier points to zero after acheiving a new status which is practiced by BA and CX and BMI.

It is a way they do it to make you fly more and more to acheive higher status plus they can control the number of new entrants into each higher tier :td:

I think their intention is to keep the number of GO/DM members to a certain level. Some benefits such as seat guarantees will not work if there are too many qualified members.

My MPC SL ends this Nov and I've done 39 sectors. I have another round trip HKG/TPE by end of NOV. I have called MPC to request for a early reset so that I wont waste any sector for this HKG/TPE run. As many FT experienced, MPC declined my request and said after my flt from HKG to TPE, they will upgrade me to GO and reset to 0. My questions are:

1) I will fly to TPE on 24/Nov and back on 26/Nov, will the CX system reset my record in time so that the 26/Nov trip count as the 1st GO trip?

2) Would it be better if I write to MPC? Does anyone has the contact?

Thanks in advance

I can think of one option. I do not vouch for it, though.

For the inbound (HKG-SFO), ask the check-in agent to delete your MPC number before flying that segment. Be sure to get a boarding pass without your FFP # on it. File a missing FFP credit request after your new membership year begins.

As Wasabi Tofu says, and this is from my experiences, too, what counts for MPC membership renewal is not the activity date but the date posted.

i have done this before, and this is the best way to do it because :

(a) it works,
(b) you don't have to call / write to people who won't do anything,
(c) you don't reset early and lose months of member benefits, and did i mention
(d) it works

make sure your boarding pass do not have your FFP info on them, and keep them until your membership year resets and file the missing mileage request. it has been discussed elsewhere the best time to remove your FFP info is probably late at the gate so you do not miss out on any op-up chances.

My MPC SL ends this Nov and I've done 39 sectors. I have another round trip HKG/TPE by end of NOV. I have called MPC to request for a early reset so that I wont waste any sector for this HKG/TPE run. As many FT experienced, MPC declined my request and said after my flt from HKG to TPE, they will upgrade me to GO and reset to 0. My questions are:

1) I will fly to TPE on 24/Nov and back on 26/Nov, will the CX system reset my record in time so that the 26/Nov trip count as the 1st GO trip?

2) Would it be better if I write to MPC? Does anyone has the contact?

Thanks in advance

i have done this return many times this past year. travelling CX on day x, the miles have been posted without fail on the morning of day x+2 ... so, chances are your HKG-TPE miles/sector will be posted by morning of Nov 26 and you will be gold that day (congrats in advance).

if for some reason it hasn't changed, you can call MPC if you have the time / money; i believe they should be able to check and manually do something. but seriously, it is 1 sector, 501 miles ... it is unlikely that would make or break your Gold renewal one year later ...

It should be posted on the morning of the 26th as mentioned.

If it does not get posted on the 26th, you may still be flying as GO for the flight on the 26th. However, you should be GO before the flight on the 26th gets posted. So it will count as your first GO segment.

In regards to resetting Club Sectors/Miles early:
* You have to finish the required Club Sectors/Miles first.
* It will not work for tier upgrading. Tier upgrade always reset Club Sectors/Miles. (If you finish your membership year close to a certain tier, you can call MPC if they can do anything about that.)
* I am not sure if CX will do that for SL and GO renewal.