US Airways Dividend Miles (Pre-FlightFund Merger) - UA says it will honor DividendMiles tickets in liquidation

Well, it's looking better the last few days, but a couple weeks ago I sent an email to United customer service asking whether they would honor my Dividend Miles reward ticket booked on United if US stopped flying. I just received this favorable response. FWIW, if you're still worried (and I would be a little bit), it seems like a good idea to have NO US segments in your reward itinerary.
__________________________________________________ ______________

Thank you for contacting us regarding your tickets to xxxxxxxxx. As
long as your tickets were issued to fly on United, and United is still
operating, then there is no reason that we wouldn't accept your
tickets. You should feel confident making the rest of your vacation plans.

If, on the other hand, you had used your US Airways awards to travel on
a US Airways [flight], I don't know that the other airlines would be willing to
transport you and your family on the flights. As has happened in the
past, if an airline goes bankrupt and is no longer flying, there is
usually a blanket waiver that the other airlines will use to rebook the
affected passengers. There may be some parameters that need to be met,
and possibly some fees to be paid. The government will usually direct
the remaining airlines on what to do and how to handle the situation.

All scenarios have been different, but in my experience, passengers are
reaccommodated on the other airlines. If this scenario should come to
fruition, then you should check airline websites for further
instructions. We appreciate this opportunity to be of assistance and
look forward to serving you again.

Regards,

Jyll Welte
United Airlines Customer Relations

Encouraging news! Thanks for sharing this.

Back in August I redeemed US miles for some June/July 2005 segments on LH and UA. With this week's ATSB news (and now this), I'm beginning to think I won't need a "Plan B" :p

Thanks again.

These words do not seem like the kind to come from UA Customer Relations. I am wondering who at UA actually wrote them? The airline would not normally say these kinds of things.

Save that email.

I agree with the above, there is not enough corporate-speak or loophole words (then again, someone tried arguing "is") to be an official corporate statement. I'm sure a lawyer could argue "fly on" United, but it does seem to be a positive indication.

Then again, UA could just say you recevied bad information, sorry.

But I do feel a teeny, tiny, little bit better.

Save that email.

I agree with the above, there is not enough corporate-speak or loophole words (then again, someone tried arguing "is") to be an official corporate statement. I'm sure a lawyer could argue "fly on" United, but it does seem to be a positive indication.

Then again, UA could just say you recevied bad information, sorry.

But I do feel a teeny, tiny, little bit better.

Oh sure, it's less than a 100% guarantee. I suppose that would have to take the form of an official press release. But I think it's pretty bankable. I personally would now put the risk of them not honoring a Dividend Miles reservation at about 2 or 3 percent. Before I might have put it at 10 to 15 percent.

Oh sure, it's less than a 100% guarantee. I suppose that would have to take the form of an official press release. But I think it's pretty bankable. I personally would now put the risk of them not honoring a Dividend Miles reservation at about 2 or 3 percent. Before I might have put it at 10 to 15 percent.

I'd agree with that. I suppose it depends on a definition of "bankable" and "teeny, tiny little biit" :D 10-15% sounds good, maybe even a tad higher.