FrequentMilesManiac
Dec 24, 04, 4:55 pm
NEVER ever will I purchase a UA tix codeshared on US flights during holidays even if it means I have to choose another carrier and live on the east coast with US's big market presence.
Reasons being:
1. I haven't been able to check in online at all for their code share flights and ALWAYS have to go to a US CSR at the counter to check in.
2. Worst case is on Xmas Eve today to deal with US's incompetence for many things at DCA here with the nightmare for DCA-TPA-PNS flight. Can't even check in via kiosks.
With frustration and anger for waiting for 2 hrs at DCA for nothing along with long lines here on Xmas Eve and spent another 2 hrs dealing with their ticketing error issues, my travel companion and I missed the flight this early morning, couldn't make it for Xmas eve at all with the family, were put on the flight tomorrow morning and still have to get up at like 4:30am tomorrow. For Round 2, I can't check in online either after the tix was changed!
No hotel voucher or anything from US Air at all becuase we live in DC area? Yeah, go home, be angry and bitter, come back tomorrow morning with the time wasted and pay for my own travel expenses between home and airport. I can't care less for the F seat tomorrow morning.
UA transferred all the ticketing info to US but US insisted that they couldn't find the tix number so they couldn't issue us boarding passes and 1 flight leg wasn't even ticketed at all. 1 supervisor from each side worked together and found out there were two records in our reservations because the original connecting flight was canceled by US about 1 1/2 months ago and we're put on another flight thru Tampa to PNS. How did that happen, no idea.
I heard there are at least 4 ticketing error cases today from the UA supervisor. US kept sending people back to UA for their codeshare problems. It was injust according to an UA ticketing CSR. UA finally gave us taxi vouchers for tomorrow morning after my being persistent with them. I would not walk away from DCA for getting nothing after all the rage we have. UA people were totally nice and sympathetic and US people keep letting people miss their flights.
With long lines at DCA, NO US CSRs pull people out of long lines to check them in in time so that they might make it to their flights after waiting for at least 2 hours. Nothing. All people were told to do was stay in line (and miss their own damn flights) when people said that they're gonna miss their flights. Of course, most of the flights are booked full today and more than likely those who miss their flight earlier today will never go out today either.
For my own story here, I had to tracked CSRs down and went to the ticket counter first just to learn the ticketing errors!
I've had enough with US although I used to be happy with them but not anymore. Not only will I not fly US but also try to stay with UA-US codeshare flights as much as possible. If US goes under, ce la vi, because that's the answer I had from them today and again I can't care less about their future after going back and forth between two airline tix counters 4 times. :td: :td: :td:
Reasons being:
1. I haven't been able to check in online at all for their code share flights and ALWAYS have to go to a US CSR at the counter to check in.
2. Worst case is on Xmas Eve today to deal with US's incompetence for many things at DCA here with the nightmare for DCA-TPA-PNS flight. Can't even check in via kiosks.
With frustration and anger for waiting for 2 hrs at DCA for nothing along with long lines here on Xmas Eve and spent another 2 hrs dealing with their ticketing error issues, my travel companion and I missed the flight this early morning, couldn't make it for Xmas eve at all with the family, were put on the flight tomorrow morning and still have to get up at like 4:30am tomorrow. For Round 2, I can't check in online either after the tix was changed!
No hotel voucher or anything from US Air at all becuase we live in DC area? Yeah, go home, be angry and bitter, come back tomorrow morning with the time wasted and pay for my own travel expenses between home and airport. I can't care less for the F seat tomorrow morning.
UA transferred all the ticketing info to US but US insisted that they couldn't find the tix number so they couldn't issue us boarding passes and 1 flight leg wasn't even ticketed at all. 1 supervisor from each side worked together and found out there were two records in our reservations because the original connecting flight was canceled by US about 1 1/2 months ago and we're put on another flight thru Tampa to PNS. How did that happen, no idea.
I heard there are at least 4 ticketing error cases today from the UA supervisor. US kept sending people back to UA for their codeshare problems. It was injust according to an UA ticketing CSR. UA finally gave us taxi vouchers for tomorrow morning after my being persistent with them. I would not walk away from DCA for getting nothing after all the rage we have. UA people were totally nice and sympathetic and US people keep letting people miss their flights.
With long lines at DCA, NO US CSRs pull people out of long lines to check them in in time so that they might make it to their flights after waiting for at least 2 hours. Nothing. All people were told to do was stay in line (and miss their own damn flights) when people said that they're gonna miss their flights. Of course, most of the flights are booked full today and more than likely those who miss their flight earlier today will never go out today either.
For my own story here, I had to tracked CSRs down and went to the ticket counter first just to learn the ticketing errors!
I've had enough with US although I used to be happy with them but not anymore. Not only will I not fly US but also try to stay with UA-US codeshare flights as much as possible. If US goes under, ce la vi, because that's the answer I had from them today and again I can't care less about their future after going back and forth between two airline tix counters 4 times. :td: :td: :td: