American Express Membership Rewards - Centurion Website Up!

The Centurion Website is finally here!
You can't get to it directly through the AMEX homepage.
To get to it:
1.) You have to log into your account from the homepage.
2.) Next, go to "Account Services."
3.) Click "Benefits and offers"
4.) Click "See Card Benefits"
5.) It should take you to the login screen!

Finally! It took AMEX long enough!

It just seems like an ordinary benefits page. I'm sure there is the same for Platinum and Gold. However it is VERY good to see the benefits in writing and up to date. In fact, I think I already spotted an issue. It says that for Intercontinental hotels we get Platinum status. It doesn't say anything about Ambassador. But I am sure we get Ambassador as I recently was renewed for free.

Oh well, thanks for spotting this. Also it should be mentioned that this website is for US members. I don't know if other countries have the same. Here is a direct link that should be easier than the above method...

https://www124.americanexpress.com/cards/loyalty.do?page=centurion.login

Interesting is that when I just for fun put in my German username and password for the Amex sites like Card account or banking I was directly forwarded to my card account just as if I had signed in at www.americanexpress.de (top right of the screen is the sign in).

It just seems like an ordinary benefits page. I'm sure there is the same for Platinum and Gold. However it is VERY good to see the benefits in writing and up to date. In fact, I think I already spotted an issue. It says that for Intercontinental hotels we get Platinum status. It doesn't say anything about Ambassador. But I am sure we get Ambassador as I recently was renewed for free.

Also no mention of the Hyatt benefits....

Ooh, this is very nice. It's so buried! I wonder how long it's been up. I also noticed the Intercontinental Platinum discrepancy... I am going to call later today to ask them about it. I was given Gold Ambassador status with the card.

ironmanjt - I got no Hyatt benefits with my card.

I knew we had the 90 day purchase protection fo theft, loss, damage, etc, but I wasn't sure of the numbers. Up to $10k per incident is NICE! Anyone else find any surprises?

Chris

ironmanjt - I got no Hyatt benefits with my card.


Is the Hyatt thing new/old? I got Hyatt Diamond when I got my card....

ironmanjt - I got no Hyatt benefits with my card.
Chris

I had a bit of confusion about this myself. It was cleared up when I spoke to CTS. You have to book your first Hyatt Stay with CTS and then you will get the status. In other words, you only get it after your first stay...

Woops. I just signed up for Hatt Gold Passport via their webpage. Looks like I'll have to book a stay and get it transferred. Thanks for clearing that up!

Chris

Good to hear about the website. I am just going through the process of trying to get CTS to clear Hyatt Diamond status. Does anyone know, with Hyatt, what the requirements are to keep Diamond now? One stay a year? And if you don't, what does your status drop to?

Could somone please post a list of the benefits?

Centurion Travel Service

Centurion Travel Service is our full-service travel agency designed exclusively for Centurion members. As a Centurion member you're assigned a personal Travel Counselor who is dedicated to meeting your individual travel needs--24 hours a day, 365 days a year. You’re also given access to exclusive amenities and programs, including Fine Hotels & Resorts, International Airline Program, Centurion Cruise Privileges, Centurion VillasSM, Centurion DestinationsSM Vacations, The Limousine Program, and more.


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Airline Elite Status

Centurion members are automatically eligible to enroll in the elite Gold level of the frequent flyer programs of Continental Airlines, Delta Air Lines, and US Airways®.

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International Airline Program

Receive a complimentary overseas companion ticket on one of 18 participating airlines when you purchase a qualifying full-fare First- or Business-Class ticket from your personal Travel Counselor through Centurion Travel Service.

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Airport Club Access Program

Wait for your flights in the comfort of a private airport club. Centurion members, as well as up to two of their traveling companions, can enjoy complimentary access to participating Continental Airlines Presidents Club®, Delta Crown Room Club®, and Northwest Airlines WorldClubs® locations worldwide when traveling with the respective airline that is operating the flight.

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Hotel Elite Status

A Centurion exclusive--as a Centurion member you're eligible to enroll in the elite levels of the frequent guest programs of the Hilton Family of Hotels, InterContinental® Hotels and Resorts, and Starwood® Hotels & Resorts Worldwide--most with virtually no stay requirements.

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Fine Hotels & Resorts

Make your travel experience extraordinary when you book a
Fine Hotels & Resorts reservation with your personal Travel Counselor through Centurion Travel Service. Receive special amenities and comforts when staying at any of our more than 550 hotel and resort partners around the world. You'll receive a room upgrade at check-in when available, continental breakfast for two each day, guaranteed 4 p.m. late checkout, and an additional amenity unique to each participating property. Plus, with Centurion Hotel Privileges, you are entitled to complimentary stays, room upgrades and many more benefits that are reserved exclusively for you at participating Mandarin Oriental and Ritz-Carlton hotels.

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Car Rental Elite Status

Complimentary memberships are reserved for you in premium car rental programs from Avis® and Hertz®. Enroll in these programs to bypass lines and paperwork, go right to your waiting car, and enjoy special upgrades and discounts.

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Cruise Privileges

Book your cruise vacation on any of our world-class cruise line partners with your personal Travel Counselor through Centurion Travel Service and enjoy up to $500 shipboard credit or a two category stateroom upgrade, depending on cruise line and stateroom category booked. In addition, receive special amenities unique to each Cruise Privileges partner.

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Centurion DestinationsSM Vacations

The world's best-known travel specialists provide one-of-a-kind travel experiences tailored to your personal interests and schedule. Receive up to 50,000 Membership Rewards® bonus points when you reserve your place on these exclusive vacations personal Travel Counselor through Centurion Travel Service.

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Centurion VillasSM

Enjoy a luxurious stay in an exquisite private residence on your next vacation, and receive up to $750 in exclusive amenities when booking through Centurion Villas. CaribbeanWay, Four Seasons Residence Clubs, HomesAway, LaCURE, and The Mansion at MGM Grand join us in offering an outstanding list of properties throughout the world.

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International Communications Products

You will receive special pricing on the purchase of a GSMTM (Global Systems for Mobile Communications) cell phone that works in over 150 countries worldwide, as well as reduced monthly rates from WorldRoam/Rent-A-Phone. You can also rent a GSM phone free for up to 60 days when you're overseas - and you'll pay only for the cost of your calls.

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The Limousine Program

Make car travel more comfortable and convenient with chauffeured transportation through our limousine service partners. And for each booking, you can earn triple Membership Rewards® points when you call
1-800-AXP-LIMO or your personal Travel Counselor through Centurion Travel Service to make your reservation and pay with your Centurion account.

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Card member Annual Travel Benefit

Once a year, you can receive a statement credit of up to $150 when you book a qualifying cruise and/or land vacation with your personal Travel Counselor through Centurion Travel Service. You can combine your Card member Annual Travel Benefit with Cruise Privileges amenities, Centurion Destinations Vacations program amenities, and most special promotions.1
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Car Rental Loss and Damage Insurance Plan

Decline the Collision Damage Waiver (CDW) or similar option offered by the Commercial Car Rental Company when you reserve and pay for a rental vehicle with your Centurion Card and receive coverage for theft of or damage to eligible rental vehicles.2
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Travel Accident Insurance

Receive coverage when you're traveling anywhere in the world, with up to $1,500,000 in accidental death and dismemberment coverage at no additional cost. Enrollment is automatic while traveling aboard a Common Carrier Conveyance (plane, train, helicopter, ship, or bus) when the entire fare has been charged to your Centurion Card.3
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Baggage Insurance Plan

Travel in comfort knowing your baggage is covered if lost, stolen, or damaged when you purchase your Common Carrier tickets--plane, train, helicopter, ship, or bus--with the Centurion Card. Coverage is provided for up to $1,250 for carry-on baggage and up to $500 for checked baggage in excess of the Common Carrier’s coverage.4
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Premium Global Assist® Hotline

Premium Global Assist Hotline gives you peace of mind and security by arranging medical, legal, financial, and other emergency assistance, including medical evacuations, when traveling more than 100 miles away from home.5
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LifeStyle


Centurion is your connection to getting the most out of life. It gives you access to some of the best seats and invitations to exclusive events, reservations at incredible restaurants, and the services of a professional concierge.
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Personal Concierge

When you were invited to become a Centurion member, you were also invited to take advantage of a personal Concierge, a highly experienced assistant who you can contact for practically anything. From making dining reservations and arranging tee times to locating a hard to find piece of antique jewelry and arranging an anniversary surprise for your parents’ 50 year celebration, your personal Concierge is available day and night to ease your way.


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Fine Dining

A table is held for Centurion members every day at over 1,000 of the finest restaurants across North America and abroad. Reservations are provided on a first-come, first-served basis, so please call Centurion Concierge as early as possible to secure your reservation for an outstanding dining experience.

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Hot Plates®

A reservation is held for Centurion members at some of the trendiest restaurants in New York City, Los Angeles, Miami, and San Francisco. Reservations are provided on a first-come, first-served basis. Please call Centurion Concierge as early as possible to secure your next outstanding dining experience.

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By Invitation Only®

By Invitation Only allows you to experience once-in-a-lifetime events--from sports and the performing arts to epicurean delights. Events can include one of the world’s most glamorous racing events where you will be merely a few feet away from the action, a business symposium with some of the most powerful minds in business, a once-in-a-lifetime golf tournament on Scotland’s finest links with Centurion members from around the world, or a proprietor’s tour of famed Napa and Oregon wineries during harvest.

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Kobrand Wine & Spirits

Enjoy superb vintages through Kobrand Premium Wine & Spirits. Kobrand provides Centurion members with exclusive, limited edition wine and spirits offers or events, such as wine tastings with expert instructors, seminars, opportunities to purchase limited or exclusive vintages, and more. Look in your monthly Centurion newsletter for special offers.

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Premium Seats and Luxury Suites

See sporting events and concert performances from choice seats or even your own luxury suite. Available events are at Madison Square Garden and Radio City Music Hall in New York City, Pro Player Stadium in Miami, and at venues in Los Angeles.

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Gold Card Events

Have the privilege of being able to purchase prime, reserved seats for select entertainment events at face value--often in advance of public sale. We search far and wide to bring you access to some of the most spectacular and sought-after events this country has to offer--from ballet to theater to sporting events to concerts.

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Centurion - "The Magazine"

An exclusive new magazine for Centurion members published four times a year. This new limited edition publication has been created with Centurion members in mind, and provides a sometimes rare, always unique look at the world of travel, food and wine, fashion and culture.
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Departures Magazine

Departures magazine is the leading authority on luxury lifestyle. Published seven times a year Departures is the coveted source for access to extraordinary experiences and insider recommendations on the finest in travel, style, culture, adventure and dining.

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Equinox Fitness Clubs

Purchase a membership in Equinox Fitness Clubs at the standard preferred Centurion member rate and you’ll receive an exclusive package of additional benefits that includes complimentary personal training sessions, spa treatments, guest passes, Kids’ Club certificates and more. a complimentary upgrade to All-Access membership for the term of your membership, five personal training sessions, five one-week guest passes you can share with friends and family, and more.6

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Shopping


Individual service, exceptional savings, and special rewards are yours when you shop with Centurion. Take advantage of special privileges and amenities from Neiman Marcus, Saks Fifth Avenue, Bergdorf Goodman, Sony®, ESCADA, and Salvatore Ferragamo.
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Best Value Guarantee

When you purchase a covered product in the U.S. entirely with your Centurion® account, you are assured the lowest price available. If within 60 days of the transaction you see an item identical to the one you purchased advertised in print at a lower price than you originally paid, you may initiate a request for a refund. Coverage is provided for up to $250 per item, excluding taxes and shipping and handling, and up to $1,000 annually per Card member account.7
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Free Shipping and Handling

Pay no shipping and handling charges when you make catalog and online purchases over $50 at selected retailers, including Banana Republic, Tourneau, The Sharper Image, and more.

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Return Protection

Return Protection offers you guaranteed satisfaction on purchases that are paid for entirely with your Centurion account. If within 90 days of your purchase, you are dissatisfied with any eligible item you bought with the Card, and the merchant won’t take it back, Return Protection will reimburse you for the purchase price, excluding shipping and handling, up to $300 per item.8
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Purchase Protection Plan9

When you pay for an eligible purchase with your Centurion Card, the Purchase Protection Plan covers that item for up to 90 days from the date of purchase. This means your new purchases will be covered in the event they are lost, stolen or even damaged by accident or vandalism. The coverage is limited to $10,000 per Occurrence and up to $50,000 per Card member account per policy year. For more information or to file a claim, call

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Buyer's Assurance Plan10

When you purchase a covered item and pay for it entirely with your Centurion account, the Buyer’s Assurance Plan extends the terms of the original manufacturer’s warranty on eligible items for a period of time equal to the original manufacturer’s warranty, up to three additional years, on warranties of five years or less that are eligible in the United States. For more information or to file a claim, cal
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Online Fraud Protection Guarantee
Use Centurion for online purchases, and you won't be responsible for any unauthorized or fraudulent charges. Period. There’s no fine print and no deductible--not even the first $50, as is often the case--just ironclad protection. Our secure encryption technology protects your information, but if unauthorized online charges do appear on your billing statement, just notify us at In most cases a temporary credit will be given immediately.
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Rewards
Membership Rewards Plus®

Your complimentary enrollment in the exceptional Membership Rewards Plus® program can turn virtually all of your Centurion charges into rewards. No blackout dates, no frequent flyer seat restrictions, and points that have no expiration dates. Points may be forfeited under certain circumstances. Please refer to complete Terms and Conditions for more details.11

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Double Membership Rewards points

You can earn double with Centurion partners, including Continental Airlines, Hyatt Hotels and Resorts, Neiman Marcus, Saks Fifth Avenue, and more, when you use your Centurion Card for purchases. You can also earn double Membership Rewards points--two points for every dollar you charge to your Centurion card--at stand-alone supermarkets, gas stations, drugstores, the U.S. Postal Service, or even when you pay your wireless phone bill.12

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Automatic Bill Payment

Earn Membership Rewards points by using your Centurion account to pay for routine, recurring expenses like your cellular and cable bills. Charges for these bills conveniently appear on your Centurion billing statement to help simplify record keeping, and you can pay for them with just one check instead of several. Automatic Bill Payment is a fee-free service.

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Centurion Member Services
Centurion Travel Service

You can rely on your Counselor at Centurion Travel Service to manage all elements of your travel needs -- from requesting an airline or hotel upgrade to renting a villa on a remote island for a pampering getaway. Your counselor can also help with things such as planning your vacation or business trip from start to finish, suggesting and coordinating cruise itineraries, booking vacations or getaways, scheduling limousine service, arranging travel insurance coverage, and a universe more -- without any of the additional service fees other agencies may charge.

To speak with or be assigned a personal Travel Counselor, call Centurion Member Services at

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Centurion Concierge

When you were invited to become a Centurion member, you were invited to take advantage of a dedicated Concierge--a highly experienced personal assistant who is available day or night to help turn your requests into realities. Your personal Concierge can make dining reservations, order flowers and gift baskets, provide local information and city guides when you’re traveling, shop for hard-to-find items or gifts, and so much more.

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Dedicated Customer Service Team

The cornerstone of your Centurion membership is your dedicated team of efficient service professionals. Our representatives are ready, willing, and able to give you the assistance you require, whether you have a question about a bill or need to replace a lost Card, 24 hours a day, 7 days a week. To reach Centurion Member Services dial , and select option 3.
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Traditional Benefits
No Pre-Set Spending Limit

Spend according to your needs. Purchases are approved based on a variety of factors including account history, credit record, and personal resources.
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Year-End Summary of Charges

Save time preparing your tax returns. At the beginning of the year, you'll receive an itemized list of all your Centurion charges from the previous year, conveniently organized by month and listed in spending categories, such as Travel and Merchandise. You can also access your Year-End Summary of Charges online, where you can download the Summary and print it out; sort by date, merchant name, or charge amount; view your own charges or everything at once; and review charges made within a category, such as Travel and Restaurant.
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Order foreign currency and fee-free Travelers Cheques by phone

Have foreign currency and fee-free Travelers Cheques in nine currencies delivered to your home or office in five to seven days or sent via priority mail for a fee. Payment can be made via your American Express Cards by accessing the line of credit on Optima Cards and Express Cash on charge cards. The fee-free offer is only available for purchases made with the American Express Card on the phone at and at participating American Express Travel Services locations.

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Credit Card RegistrySM

Centurion membership provides complimentary enrollment in Credit Card Registry; automatic replacement of credit cards if your wallet is lost or stolen. For more information call Centurion Member Services at
and select option 3.
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Account Alerts

Account Alerts make it easier than ever to keep track of your Centurion account. Sign up for free Account Alerts and you’ll be notified before your payment is due, when your payment has been received, or if there has been irregular activity on your account. Account Alerts can be sent to your e-mail address, mobile phone, pager, or PDA.

Register Now
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Check Cashing Privileges

You can use your Centurion Card to cash personal checks at more than 1,700 American Express Travel Service locations,13 up to $10,000 per account every 30 days. For each transaction, you may obtain up to $500 in cash and the balance in American Express Travelers Cheques. Call Centurion Member Services for more information, and select option 3.
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Emergency Card Replacement

If your Centurion Card is lost or stolen we’ll replace it, sometimes in as little as 24 hours. Call Centurion Member Services at and select option 3 or visit one of over 1,700 American Express Travel Service locations worldwide.14
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Pay your bill or check your statement online

Pay your American Express account and view billed charges or past statements, whenever it’s convenient for you--wherever you are. It’s safe and secure.

Access My Account
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Complimentary consultation with one of our senior financial advisors

We've chosen a select group of our most experienced and credentialed financial advisors to serve American Express Centurion members. With an average tenure of 15 years and experience in matters such as tax management, estate planning, investment planning and wealth accumulation and preservation, these exceptional financial advisors can provide objective financial advice, highly personal service and integrated financial management to help affluent individuals like you address your most complex financial needs. Call to arrange your consultation.15

...As a Centurion member you're assigned a personal Travel Counselor who is dedicated to meeting your individual travel needs--24 hours a day, 365 days a year. ...

Your Counselor is working for you, 24/365? Nevertheless, you might refrain from calling during the wee hours of the morning. Let the poor soul get some sleep!

Good to hear about the website. I am just going through the process of trying to get CTS to clear Hyatt Diamond status. Does anyone know, with Hyatt, what the requirements are to keep Diamond now? One stay a year? And if you don't, what does your status drop to?

After having Cent. a year I just finally went through the process of getting Hyatt Diamond in October and I did clarify with the Cent. rep that this status would renew yearly as long as I keep the Cent. card..... no stay requirement. We'll see if this actually happens-- anyway card I just got (within 2 wks of the required first stay) is valid through 02/06.

Stimpy,

Thanks! As hard as I tried I couldn't get to the site without your link.

I've bookmarked it now!

Ray :)

I too was concerned with the ommission of the Hyatt benefit on the website. CS says it is still a benefit. As for the stay requirement, the benefits book they sent out last year contained what I have set forth below in the small print T&C. It is not the easiest thing to follow, but what I took away from it is you will lose Diamond Status without at least one stay each year.:

"For Centurion Members, he or she needs to stay at least once prior to the Diamond membership expiration date in order to have his or her Diamond membership status renewed. If Gold Passport members' Cards expire, the history is reviewed and new kits are mailed as a result of calendar year qualification. Cards expire in February for renewal. Examples Joe Smith enroled in March 2000. His original enrollment Card would have an expiation date of February, 2002, which is when he would be considered for renewal. He stayed in November 2001. During the 2002 renewal period he will be renewed to Diamond status. He will continue to be enrolled with Gold Passport Diamond Status. Sam Goodwin enrolls in January 2003. His Card will expire in February 2005, which means he will maintain Diamond Status through 2005. He does not complete a stay before expiration of his original enrollment Card. During 2004 renewal he will not be in renewal process because his Card does not expire before February 2005. However, during 2005 renewal period he will be downgraded to Platinum since he will not have completed a stay prior to the expiration of his Gold Passport Diamond Card. If he does not stay in 2005, he will be downgraded to Gold. "

If post #11 is the definitive list of Centurion benefits, I have a couple questions:

1) Are there any points given for USING the Centurion card? Or would it be better to HAVE the Centurion card for the benefits, but continue to USE my Amex SPG card?

2) I can see why I want Gold Status on CO, DL, and US. But which airlines (including UA and NW) actually give CO, DL, and US GOLDs free or affordable upgrades? And are they automatic or do you have to request them? And, in the pecking order, how often do you really GET the upgrades?

3) Basic membership is $2500. Additional cards cost how much? Do additional cards get ALL the same benefits as the base card? Is there a limit to how many additional cards you can have?

1) You get Membership Rewards points for all purchases. No additional charge for MR. You get double points for the usual grocery and drugstore, as well as double points for purchases with all of the Centurion partners (such as the airlines, hotels, Saks, etc.)

2) That's a general question as to what elite status gets you. I would do a search in each forum.

3) $1,500. Unless you are a US Charter member, then it is $1,000 for the primary and $500 for additional cards. No limit on number of supplementals, other than your budget. Supplementals get same benefits.

Someone is going to say "do a search". Most of this stuff has been answered ad nauseum.

Thanks for the reply. Before someone says "Do a search", I have read ALL of the Centurion threads at least twice (it has taken me several months). I have searched a bunch. I am trying to consolidate into one place the information needed to make my decision, and I think it may be relevant to others. I can't recall all the fragments from all of the posts I have read, and I don't plan on reading them all again at this time.

I know I could go to the 5 airline websites and read about their upgrade programs. And I have done some of it. But I am hoping that "real people" will tell how it really works in PRACTICE. I am trying to evaluate UPGRADE possibilities, not simply STATUS.

Help will be appreciated.

I'm sure many would argue that SPG points are more valuable than MR points. I still use the Centurion for 80+% of my spend. Then again, I don't have an SPG card.

EDIT: Also, UA will not upgrade US gold for free.

Chris

2) I can see why I want Gold Status on CO, DL, and US. But which airlines (including UA and NW) actually give CO, DL, and US GOLDs free or affordable upgrades? And are they automatic or do you have to request them? And, in the pecking order, how often do you really GET the upgrades?



I only received my U.S. Centurion late last year, and have taken one trip since then, so my experience is very limited. My husband and I were booked with SK on a cheap fare (W, Q and S booking classes) from CPH to MCO (SK to/from CPH, UA/TED to MCO, CO from MCO).

With my CO Gold status, I was able to upgrade at the gate to First Class for both myself and my husband (he has no status) from MCO to EWR on the CO flight. My own upgrade would have cleared a couple days ahead of time had I wanted to split our bookings, but I chose not to and took my chances at the gate.

Our pre-reserved seats for the flight were in the premium section due to CO Gold.

With the US Airways Gold card we gained access to the SAS lounges in CPH and EWR. At CPH, we were moved forward to the Economy Plus section and were given a row of three seats for the two of us (I had asked if an upgrade was possible). I do not believe we would have gotten this courtesy without the *G status (or perhaps we would have with my EB Silver -- more likely a combination of the two helped).

With the US Airways Gold we were also able to pre-reserve E+ seating on the United TED flight from IAD to MCO. We would have had UA RCC lounge access in IAD but our connection was late so we were running to make the flight.

Susan

you had access to US Airways lounge due to being Gold? I was not aware that Gold memebers had access to these lounges.

you had access to US Airways lounge due to being Gold? I was not aware that Gold memebers had access to these lounges.

US Gold is, I believe, Star Gold. So, in connection with an international itinerary, you can access any of the Star Alliance lounges designated as Star Gold.