YYZ
Jun 14, 00, 11:12 am
Look quite good... I am rather surprised they took time to do this.
Canadian Airlines Plus - New Look Canadian Website Up
View Full Version : New Look Canadian Website Up
FewMiles
Jun 15, 00, 1:46 pm
I agree that it looks not too bad at all.
Empress: The timetable and flight status are in the left hand column on the front page. The organization of the site is quite different. Instead of having discrete corporate and CPlus sections, the two parts are somewhat more integrated now. I wonder if AC's website will get a similar look?
I noticed that they don't have either of the two Chinese versions or Japanese version anymore. (Abandoning customers in Asia?)
The reservations section is the same as before though.
FewMiles..
Empress: The timetable and flight status are in the left hand column on the front page. The organization of the site is quite different. Instead of having discrete corporate and CPlus sections, the two parts are somewhat more integrated now. I wonder if AC's website will get a similar look?
I noticed that they don't have either of the two Chinese versions or Japanese version anymore. (Abandoning customers in Asia?)
The reservations section is the same as before though.
FewMiles..
Andrew Yiu
Jun 15, 00, 1:46 pm
The website does look quite nice. However, I seems to be surprise that they took out flight schedules, status and timetable which are the most useful or maybe I just overlooked it.
Andrew Yiu
Jun 15, 00, 1:55 pm
Thanx FewMiles... I just went right into CPlus's page which is why I missed it.
MD
Jun 15, 00, 2:02 pm
I quite like the new site from my first visit. I suspect that they "went to the effort" as a dry run for a AC conversion later. If this site flops, then it is dropped with little fanfare when CP/AC are fully merged. If it is successful, then they will make AC's look the same, or improve it a bit based on customer feedback.
Shareholder
Jun 15, 00, 2:03 pm
Since they haven't changed the look of the
"inside pages", this is a superficial overhaul. When the merger does come, I trust AC will upgrade their Aeroplan section to the standard of CP's Cdn+ pages. I find it next to useless to be unable to get an almost real time account statement. This is one time when Canada Post delivers ahead of interactive technology: my account only shows activity up to April's statement on AC. Shame on AC for not being able to give us both telephone interactive and internet interactive information that is up to date. (Granted the overview page does provide your actual miles in semi-real time, it is the statement detail pages that are stuck in this time warp.)
And can't AC permit us to select our own, shorter PINs like Cdn+ and the banks, rather than their unweildy and unmemorizable numbers. I've now been through four such numbers and feel as if I am accessing my Swiss bank account given the number of didgets required to get this stale information!
I do like the additional fare detail AC provides on its booking section, versus CP's limited view of availabilities. This certainly helps in knowing approximate fare codes should one wish to compare upgradable with non-upgradable fare quotes. It would be nice, however, to be able to have each category of fare -- when available on a given flight -- quoted so we can mix if necessary. We only get this information in the final confirmation screens of both systems.
"inside pages", this is a superficial overhaul. When the merger does come, I trust AC will upgrade their Aeroplan section to the standard of CP's Cdn+ pages. I find it next to useless to be unable to get an almost real time account statement. This is one time when Canada Post delivers ahead of interactive technology: my account only shows activity up to April's statement on AC. Shame on AC for not being able to give us both telephone interactive and internet interactive information that is up to date. (Granted the overview page does provide your actual miles in semi-real time, it is the statement detail pages that are stuck in this time warp.)
And can't AC permit us to select our own, shorter PINs like Cdn+ and the banks, rather than their unweildy and unmemorizable numbers. I've now been through four such numbers and feel as if I am accessing my Swiss bank account given the number of didgets required to get this stale information!
I do like the additional fare detail AC provides on its booking section, versus CP's limited view of availabilities. This certainly helps in knowing approximate fare codes should one wish to compare upgradable with non-upgradable fare quotes. It would be nice, however, to be able to have each category of fare -- when available on a given flight -- quoted so we can mix if necessary. We only get this information in the final confirmation screens of both systems.
MD
Jun 15, 00, 2:06 pm
Originally posted by Shareholder:
And can't AC permit us to select our own, shorter PINs like Cdn+ and the banks, rather than their unweildy and unmemorizable numbers.
Shareholder: you already can customize your PIN on the AC site. Once you have entered your number and PIN, there is button to push to change it to whatever you like. The rules are posted. This helps tremendously, as we all have far too many passwords to memorize as it is!
And can't AC permit us to select our own, shorter PINs like Cdn+ and the banks, rather than their unweildy and unmemorizable numbers.
Shareholder: you already can customize your PIN on the AC site. Once you have entered your number and PIN, there is button to push to change it to whatever you like. The rules are posted. This helps tremendously, as we all have far too many passwords to memorize as it is!
PointWeasel
Jun 15, 00, 2:07 pm
I am quite happy with the "new look" home page and the fact that the "what's new" area has been moved to the front is great for PR and customer relations.
I agree with Shareholder that AC's site needs some upgrading to be on par with CP's site. The 'current' section of the account status is a much-needed feature with the AC site and I have been trying to locate the mailing address and/or fax number of Aeroplan's Marketing Dept to try to make my views known regarding this. http://www.flyertalk.com/forum/wink.gif
[This message has been edited by PointWeasel (edited 06-15-2000).]
[This message has been edited by PointWeasel (edited 06-15-2000).]
I agree with Shareholder that AC's site needs some upgrading to be on par with CP's site. The 'current' section of the account status is a much-needed feature with the AC site and I have been trying to locate the mailing address and/or fax number of Aeroplan's Marketing Dept to try to make my views known regarding this. http://www.flyertalk.com/forum/wink.gif
[This message has been edited by PointWeasel (edited 06-15-2000).]
[This message has been edited by PointWeasel (edited 06-15-2000).]
Shareholder
Jun 16, 00, 2:34 pm
Thanks MD. I had noticed it, but thought it would only generate another unweildy number in the same way as when I call the service centre to get a new one. Will give it a try.
I will be taking the chair's perrogative to add some of these points when I edit down the eight strands of "Perfect Airline" which we will be presenting to AC senior management at the Montreal FAQ in July.
I will be taking the chair's perrogative to add some of these points when I edit down the eight strands of "Perfect Airline" which we will be presenting to AC senior management at the Montreal FAQ in July.