Andrew Yiu
Apr 9, 00, 2:37 pm
I meant "another disappointing experience" in the title.
I just called EP desk attempting to do some booking.
This is what I had and wanted in mind:
Book a N class ticket for myself YYZ - HKG and upgrade using black stickers going May 19 and returning June 5 all on CP metal. Then I wanted to use my points to claim an award ticket for my father coming back from HKG with me on June 5 and him going back on June 14.
This is what I didn't expect:
I was told that there was no business class award seat available. I then told her that the whole J class cabin is more than 90% empty and she asked how did I know... I went on and told her I checked on the website. She then go and and say she could request for an economy class award seat for me but not a business class seat, I tried really hard and nice to convince her whether she can open up a U class seat since I will be travelling with him on the return and I said that's not much to ask of from an EP. She made no effort and I was very disappointed about it. I am not going to upgrade myself and sit in J class and ask my dad to sit in Y class.
Any suggestion how I could convince them to do it? First I thought the "guarantee award seat" would apply...then...
So much for that EP philosophy they told us "If it is possible, consider it done..." I truly belive it was possible to give me 1 U class seat since there are still 38/42 seats empty.
Empress
[This message has been edited by Empress (edited 04-09-2000).]
I just called EP desk attempting to do some booking.
This is what I had and wanted in mind:
Book a N class ticket for myself YYZ - HKG and upgrade using black stickers going May 19 and returning June 5 all on CP metal. Then I wanted to use my points to claim an award ticket for my father coming back from HKG with me on June 5 and him going back on June 14.
This is what I didn't expect:
I was told that there was no business class award seat available. I then told her that the whole J class cabin is more than 90% empty and she asked how did I know... I went on and told her I checked on the website. She then go and and say she could request for an economy class award seat for me but not a business class seat, I tried really hard and nice to convince her whether she can open up a U class seat since I will be travelling with him on the return and I said that's not much to ask of from an EP. She made no effort and I was very disappointed about it. I am not going to upgrade myself and sit in J class and ask my dad to sit in Y class.
Any suggestion how I could convince them to do it? First I thought the "guarantee award seat" would apply...then...
So much for that EP philosophy they told us "If it is possible, consider it done..." I truly belive it was possible to give me 1 U class seat since there are still 38/42 seats empty.
Empress
[This message has been edited by Empress (edited 04-09-2000).]