US Airways Dividend Miles (Pre-FlightFund Merger) - Automated seat assignment phone system -- no port/starboard choice?




JS
Nov 18, 04, 10:21 pm
I bought a ticket on Expedia.com and chose my seat assignment. On one of the flights, the seat assignment didn't go through. It says "seat assignment upon check-in". The flight isn't full and it isn't until the end of December; every so often a seat assignment just doesn't stick.

I called the USAirways automated number and went through the process of identifying myself and the flight. The system asked me if I wanted window or aisle (chose window), bulkhead or non-bulkhead (chose non-bulkhead), and then that I have been assigned seat 17A.

This flight is an ERJ, and as most of you are aware, port has one seat, and starboard has two seats. I sit starboard on these planes because the one-seat side has less underseat stowage, which I need for my laptop.

On the phone, I selected "agent", and after waiting on hold for about five minutes, I asked for a starboard seat and was given 6F.

On a related note, why is there a five minute queue at 11 PM?

Anyway, it sounds very minor, but it would be nice if the automated seat assignment system would ask you if you want port or starboard, and if I could add another wish to the list, ask if you want fore, aft, or over wing. :)


jcooke
Nov 18, 04, 10:42 pm
ALAN is definitely not the smartest when assigning seats. I tried this once and it will be a long time before I do again. Heck, its faster for a Res agent to make the change than going through all of ALAN's prompts.

-JC

PHL
Nov 19, 04, 12:15 pm
On a related note, why is there a five minute queue at 11 PM?


Because USAirways has customers in more than one time zone. 5 minutes??! You were lucky.


wahooflyer
Nov 19, 04, 3:45 pm
Because USAirways has customers in more than one time zone. 5 minutes??! You were lucky.

There are also fewer agents on the lines late at night Eastern time.

longing4piedmont
Nov 19, 04, 3:50 pm
There are also fewer agents on the lines late at night Eastern time.
You are one sick puppy. Posting from VCE? You can't be that bored!!!!

wahooflyer
Nov 20, 04, 7:12 am
You are one sick puppy. Posting from VCE? You can't be that bored!!!!

Hey I'm an FT addict...what can I say :D

We just got back from the boat tour and I'm enjoying the beautiful sunshine here.

Alysia
Nov 20, 04, 9:00 am
Hey I'm an FT addict...what can I say :D

We just got back from the boat tour and I'm enjoying the beautiful sunshine here.

Somehow I get the feeling you're not alone (being an FT addict). ;)

Last weekend, I was in the chat room till 1 or 2 AM London time and longing4piedmont kept having to tell me to go to bed.



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