Australia, New Zealand & the South Pacific - AKL (Auckland, NZ) airport-related thread

I have been asked a few times lately how much time to allow to get to the airport, and especially for the early flights to Australia.

Currently, and for the next year, central Queen Street is undergoing extensive roadworks. If travelling by cab avoid Queen Street if at all possible. For airbus add an extra 15 minutes to the travelling times given below.

From central city to airport

Link to handy Auckland traffic monitor and webcams. (http://traffic.transit.govt.nz) Note the route from central city to airport includes a cross-town section off the motorways (which is unmonitored thin white line on map).

Taxi
During normal office hours allow 40-50 minutes from central city to airport. On rare occassions when traffic is light the whole way it may take as little as 30 minutes. During peak hours allow an extra 15-30 minutes. Currently peak traffic is from 7:30 to 9:00am and 3:00 to 6:00pm.

Outside normal office hours (+ rush hours) allow 30-40 minutes, but it can be as quick as 25 minutes.

Taxis can be ordered by phone, by pick-up at one of the many taxi ranks in the central city, by hailing a passing taxi. All major hotels' concierges will order one quickly if needed.

Allow a lot longer if using a shuttle as these may have stops (and detours) between city and airport.

From central city to airport in a reasonable quality taxi you will be looking at around $60 +/- this assumes traffic isnt too bad. Can be less (maybe $50) if go for cheaper discount taxi and more for premium taxi (maybe $70). If the traffic is bad, factor in the "waiting" charge (while not moving) of around 99 cents a minute.

Going the other way (airport to central city) add an extra $6 airport levy.

If you are likely to use taxi both from and to the airport, you can usually get a discount (10-20%) by pre-booking the return trip directly with the driver.

Shuttles are considerably cheaper, but as mentioned above may make extra stop en route and need to be booked a little in advance (taxis can be hailed or if called in should arrive within 5-10 minutes, maybe a little more at peak hours).

All amounts are in NZD and incl GST. Tipping is not expected but taxi drivers wont say no if you round up.

Bus
The main public transport to the airport is Airbus (www.airbus.co.nz). The bus does have large luggage racks.

Effective 1 August 2007 the route through the central city has changed considerably (different direction and runs down different roads), and the number of stops has been reduced. New airbus route map. (http://www.airbus.co.nz/images/resources/site2/2653_001.pdf)

This stops at many locales in the central city in a loop before heading out to the airport. The last few city stops are Airedale Hotel (upper Queen Street), City YHA (behind the Langham Hotel). There are also stops near the top of Symonds Street (not recommended as it is a major bus stop and hard for driver to see you) and several along Mt Eden Rd.

Other stops are earlier in the loop (eg near most backpackers, Sky City, Crowne Plaza, etc).

Currently fare is $15 one way or $22 return. Discount for back-packers.

Runs every 20 minutes except in evenings when it is every 30 minutes. Due to traffic conditions it can be much less or more than 20 minutes between buses though. Service city->airport runs from 5:00am to 8:50pm, while airport->city runs from 6:00am to 10:00pm.

If getting on at one of the last city stops allow 35-45 minutes, again more at peak hours. If getting on at one of the earlier stops allow an extra 10-15 minutes for the city loop part. From the city, if going to international terminal allow an extra 5 minutes - the bus stops at Air NZ & Qantas domestic terminals first before heading to international.

Note there is currently a discount coupon for $1 off printable from their website - valid until 30 September 2007.

There is also a public bus from Manukau. See www.maxx.co.nz for more information including connections from elsewhere in the city.


From other parts of the city to airport
Unless you want to change bus/ferry/train the main option is taxi. Allow more time (and more $) from North Shore, less from Manukau, etc.


Between domestic and international terminals at AKL

Note that Air NZ operates an international shuttle flight from Christchurch to Auckland in the late evening and from Auckland to Christchurch in the early morning. These flights use only international terminals so this section does not apply.

Domestic and international terminals are several hundred metres apart at AKL. International terminal serves all international flights from AKL. There is 1 domestic terminal and now only 1 airbus stop (the old bus stop by Qantas end of terminal is no longer used). From the bus stop, turn left for Air NZ with closest for main trunk jet services and far end for Air NZ Link (Air Nelson and Eagle Air) as well as commuter airlines, and turn right for Qantas.

Arriving at domestic terminal, the first entrance is where commuter airlines have check-in and entrance to their gates (gates also used by Air NZ Link - NZ flights with 4 digit flight numbers - but check-in is at the second entrance) , the second entrance is for Air NZ and Air NZ Link check-in counters and self-check kiosks (separate counters for Air NZ Link), the third entrance is by the Air NZ main trunk jet baggage claim, the fourth entrance (by the bus stop) is by the eateries and security checkpoint, the fifth entrance is for Qantas check in and the sixth entrance is for Qantas baggage claim.

Arriving at the international terminal, first is departure section and far end is arrivals. At the beginning of departures is miscellaneous airlines, then group check-in, Qantas premium check-in room, then One World and miscellaneous airlines, then Air NZ check-in and finally Air NZ premium check-in room. There are signposts of each airline roughly according to where their check-in is located.

Shuttle bus
A free shuttle bus regularly visits both terminals - every 10 to 20 minutes. It takes 5-10 minutes for a full circuit. Stops are clearly signposted and immediately outside the arrivals exit from the terminal.

Walk
There is a marked and clearly signposted path between the terminals - follow the blue line. This takes about 10 minutes and gives a close up view of parts of the airport you dont normally see. Only some of the path is covered so not good in inclement weather - it is however well lit.

Tip - if taking the airbus from city to international terminal, and the bus is full of people taking domestic flights, it can be quicker getting out at Air NZ terminal (the first stop at the airport) and walking across to international terminal. This also used to work in reverse, but is unlikely to do so now that Airbus no longer has a second domestic stop.

All airport trolleys are free and you can use them to take luggage between the terminals.

Taxi
Not recommended. There is a fixed fee of NZD$15 for transfer between terminals, and it will only be marginally quicker than walking.

Baggage procedure int->dom
All arriving international passengers need to collect bags after immigration and pass customs check and x-ray. Declare any food or other items you are unsure of. If you bring any disallowed items (even mud on hiking boots) and dont declare it you may be fined on the spot $200, and face larger fines and even jail if it is serious enough. There are amnesty bins before you get to the officials if you want to dump anything.

Once clear x-ray you enter the public part of terminal. If travelling on Air NZ (or Air NZ Link) then turn hard left immediately you get landside to recheck bags and pick up boarding pass (assuming you dont already have these). If travelling on any other domestic airline just head straight for the relevant domestic terminal (see above). If walking, then once outside turn right and past all the check-in areas and follow the blue line to the terminals, or if wanting to take the free shuttle turn left outside and the shuttle/Airbus stop is just near the exit. If taxiing then either pass through the transfer desk area and out the door at the end of the terminal (taxis will be in front of you) or go out the main exit and turn left but continue past the shuttle/Airbus stop and around the corner of the terminal.

Baggage procedure dom->int
If your bags are checked right through then proceed directly to international terminal. Otherwise collect bags first and will need to check in at international terminal.


Between Qantas and Air NZ domestic flights
Most likely will need to collect any checked bags and check in again with the other airline. The domestic terminal is now all one terminal.

zzz

AKL website (www.auckland-airport.co.nz/) including flight boards (http://www.auckland-airport.co.nz/flight_info.php) and news of the ongoing renovations (http://www.auckland-airport.co.nz/NewsHistory/airport_times.php)

Departure tax
Currently $25 for all pax leaving NZ, except for children (under 12?) and for transit pax who are in NZ less than 24 hours and have the exemption sticker. Unlike most air travel taxes this is payable at the airport and not bundled into the ticket price. Some (NZ-based) TAs will collect the money and add the sticker. Otherwise you have to pay in person at one of the BNZ (Bank of NZ) branches - two downstairs behind check-in (they are side by side), one small bureaux de change downstairs just past where arrivals enter landside (thanks jarinzfin ^ for finding this one), and one upstairs by the entrance to the customs & immigration hall - or at elite check-in desk (see below for more details). Non-elites non-premium passengers, unless pre-paid through TA, will need to use BNZ to pay the departure tax as check-in will not collect payment. There are now also machines next to the downstairs BNZ branches which dispense the departure tax stickers upon payment by Mastercard, Visa or any New Zealand issued ATM card according to the signs (note I haven't checked this and am slightly sceptical as the BNZ ATM machines in the terminal do NOT accept all New Zealand issued ATM cards :mad: whereas non-airport ATMs do).

While some savvy travellers will skip past the queues at the downstairs BNZ to pay at the upstairs one, there are enough folk that are well aware of it that the queues there are sometimes longer than downstairs. YMMV.

The BNZ offices open at 4:30am (around the same time as customs & immigration) - due to the number of early flights there are big queues when they open. Not sure when they close - presumably just before the last flight departs.


Elite check-in
Both Qantas and Air NZ have elite check-in area (quite separate to the main queues and group check-in).

As there are a number of flights to Australia leaving at similar times with a high number of business travellers (higher proportion of elite and business class), there are times of the day when even elite check-in area has queues, although will still be quicker than standard check-in. These particularly busy times are for the 6-7am flights and the mid-afternoon flights.

Qantas
Available for use by business and first passengers on Qantas, Cathay Pacific and Lan Chile, also OW sapphires and emeralds.

Can pay $25 departure tax at check-in but only credit card accepted. For the early flights they dont have stickers so need to visit the BNZ - YMMV.

Dedicated immigration officer within the facility - but starts sometime around 5:30am. Gives you an express sticker. You still need to queue at customs & immigration hall - this is changing at the moment due to renovations - believe there soon will be an express lane again, although at busy periods (eg 4:30am) will still have queues to get to where you are directed to express or regular queue.

Air NZ
Available for use for business and Star Gold passengers on Air NZ. Not available for *G on Singapore Airlines or Thai flights unfortunately - hopefully one day the computer issues will be sorted. As SQ no longer uses NZ as ground agent it may be a long wait :(

Can pay $25 departure tax at check-in either in cash or by credit card.

Dedicated immigration officer. Once done head up the internal escalator to bypass the main customs & immigration hall - comes out just before security check. This passage-way bypasses all landside shops.

Other airlines
No special check-in but dedicated premium pax line(s). Generally allow payment of $25 departure tax at check-in, in cash (note I havent tried all carriers so YMMV).


Busy times for AKL International terminal departures
Scheduled departure times. Busy period at check-in will be 1 to 2 hours earlier, and at immigration 30 minutes to 2 hours prior.

07:00-11:00am
02:00-03:30pm
04:30-05:30pm
06:00-07:00pm


Busy times for AKL International terminal arrivals
Scheduled arrival times. Busy period at customs and immigration will be up to 30 minutes later.

00:00-02:00am
05:30-06:30am
08:00-09:00am
10:30-02:00pm
03:00-05:30pm


more to be added

You can also pay the tax at the QF elite check-in area (but not regular check-in), saving the need to queue at the BNZ branch which tends to have rather long queues, particular at the first one (often much shorter queues at the 2nd one, proving that people have a lot in common with sheep, at least at airports).

Sorry havent got to that part yet - have now. Sometimes I see the downstairs queue is larger than upstairs, sometimes vice versa, and sometimes I cant tell because I dont see the upstairs queue (due to going through Air NZ premium check-in and bypass :D ).

Good stuff, KF! :)

2 things that I can think of:

- The QF premium check-in area is also available to CX flights.
- I seem to have read somewhere that departure tax can also be paid at a shop (Foreign Exchange?) near the Arrivals area. Can you check it out the next time you go through if you remember? Since it's at a highly logical location, no one knows about it... Then again, I may just be confusing it with something else.

P.S. AKL duty-free has very good prices, especially the land-side shops. :)

Updated.

Yes duty free is competitive at AKL, although seems to be slipping a little with the rise in NZD.

Not sure where you mean to check out. At the arrivals exit ground floor there is WH Smith, Flight Centre, MacDonalds, a pharmacy, Vodafone, florist and a luggage place. Cant think of anything else?

Are you thinking of the BNZ office (which is opposite check-in ground floor)? May seem like near arrivals if you are used to checking in at Qantas premium check-in facility (at the other end of check-ins)!

Thanks so much for this information Kiwi Flyer. My wife and I are coming to New Zealind next April and this answers some of the basic logistical questions I had. One more, what's the typical taxi fare from the Auckland Hilton to the airport?

Thanks

<moved to top of thread>

Not sure where you mean to check out. At the arrivals exit ground floor there is WH Smith, Flight Centre, MacDonalds, a pharmacy, Vodafone, florist and a luggage place. Cant think of anything else?

Are you thinking of the BNZ office (which is opposite check-in ground floor)? May seem like near arrivals if you are used to checking in at Qantas premium check-in facility (at the other end of check-ins)!

Is there something near the Flight Centre (at least that side of the terminal, and not the BNZ side)? I seem to recall some tiny one-counter Foreign Exchange operation...?

I assume you're going to include information on transfer between the international and domestic terminals eventually? :)

I'm happy to write that bit if you don't have time.

You read my mind - dom->int transfer was going to be next!

Usually the fastest way to pay the departure fee is the small BNZ kiosk outside arrivals downstairs, between the cafe and the arrivals exit, hardly any people queuing there :D

Usually the fastest way to pay the departure fee is the small BNZ kiosk outside arrivals downstairs, between the cafe and the arrivals exit, hardly any people queuing there :D

That may be what I was thinking about... :)

Usually the fastest way to pay the departure fee is the small BNZ kiosk outside arrivals downstairs, between the cafe and the arrivals exit, hardly any people queuing there :D

Hmm didnt notice that one :o

The fastest way though is through TA (sticker couriered along with tickets).

I assume you're going to include information on transfer between the international and domestic terminals eventually? :)

I'm happy to write that bit if you don't have time.

Added but havent put in check-in and luggage procedures in respect of transfers.

Edited to add - baggage procedures are now added to the OP.

Added link to motorway traffic so can see when need to allow more time. The site also notes when sections of motorway (and on/off ramps) are closed. The main one to watch for going from central city to airport and vice versa is Gillies Ave ramps.

There are ongoing closures at Gillies Ave ramps at night time and in weekends. Detours are well signposted but allow an extra 5-10 minutes (more at peak hours).

New Airbus $1 coupon valid until 30 June 2005.

Also Airbus has brochure (look for the Airbus brochure in the racks onboard) with coupons for discounts at some attractions. Sorry I cant recall which attractions are discounted and by how much.

From Fri 10th Dec 2004, smoking is banned in public places in NZ. This includes almost all enclosed spaces - ie restaurants, bars, airport terminal.

For those smokers starting to panic, smoking is allowed out in the open (ie on the street and in parks), and hotel rooms are specifically exempted (although smoking prohibited in the hotel lounge and bar etc).

If you are transiting AKL and need a smoke you will need to exit the terminal. For international this means passing through immigration and smoke outside, then pass back through immigration for your onward flight - ie allow a lot of time. Dont forget to pick up a departure fee exemption sticker (at transit desk airside between gates 2 & 4).

AKL airport - all airlines
Shows approx 24 hours worth of flights (from an hour or so ago to similar time tomorrow).
Front page (http://www.auckland-airport.co.nz/flight_info.php)
AKL Intl Arrivals (http://www.auckland-airport.co.nz/flight_info.php?leg=A&range=I)
AKL Intl Departures (http://www.auckland-airport.co.nz/flight_info.php?leg=D&range=I)
AKL Dom Arrivals (http://www.auckland-airport.co.nz/flight_info.php?leg=A&range=D)
AKL Dom Departures (http://www.auckland-airport.co.nz/flight_info.php?leg=D&range=D)

Air NZ - all NZ operated flights
Shows previous hour + next 12 hours.
Front page - can select any airport (http://www.ifids.airnewzealand.com/transform?cursite=www.airnz.co.nz&transform=FISA&type=a&airportcode=AKLD)
NZ AKL Intl Arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=AKLI)
NZ AKL Intl Departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=AKLI)
NZ AKL Dom Arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=AKLD)
NZ AKL Dom Departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=AKLD)

Qantas - all QF flights incl codeshares
For best results leave time and date at the default.
QF arrivals - select any airport (http://www.qantas.com.au/flightinfo/dyn/ArrivalSearch)
QF departures - select any airport (http://www.qantas.com.au/flightinfo/dyn/DepartureSearch)

Bus
The only public transport to the airport is Airbus (www.airbus.co.nz). The bus does have large luggage racks.

.

Hi Kiwi Flyer,

Thanks for the info ^ . Before reading your thread, I was planning to use bus 348 with a transfer to 374 (http://ww2.rideline.co.nz/JourneyPlanner/fullEnquiry.asp?PageMode=&vehicle=BusTrainFerry&WheelChair=&MaxChanges=-1&WalkSpeed=NORMAL&Priority=&IsAfter=B&Time=03%3A45PM&Date=24%2F1%2F2005&FromLoc=Britomart%7E%7E%3BBritomart%3BBritomart%7E %7ELOCATION&ToLoc=International+Airport%7E%7E%3BInternational+ Airport%3BInternational+Airport%7E%7ENODE&x=45&y=12) to return to the airport on my trip later this month (I tend to travel like a backpacker now that I'm retired) :D .

Are these public transport busses an option at all and, if so, where is the airport stop for the 374 located?

The bus stop for the Mangere bus at AKL intl terminal is right next to where the airbus drops off (ie at the Qantas end of checkin). Not sure about the domestic terminals.

Airbus has a slightly cheaper backpacker rate (saves $2) if you have student ID or look like a backpacker.

The local buses will certainly take longer (less direct route plus a transfer). I dont know anyone who has chosen this option but it is there and slightly cheaper. Dont forget you need $25 for international departure tax.

I dont know anyone who has chosen this option but it is there and slightly cheaper. Dont forget you need $25 for international departure tax.

Thanks. I probably will take the airbus though I don't anticipate being pressed for time (QF44 Tues 25th). If I do try the local bus option after all, I'll post a mini trip report to this thread & advise how I managed with my (not much) luggage, Mangere Town Centre transfer etc.

Thanks, also for your reminder about the departure tax. Intend to carry it in cash to give me flexibility but will probably use my QP at the elite check-in, pay by credit card and spend the cash at duty free. Then to the QP - if I can still look at beer after having been at the Hash House Harriers at Waiheke Island (http://www.nzhhh.co.nz/nashhash05/nashhash2005.html) over the weekend ;)

BTW, apologies for the almost backpacker question :) , do you know if left luggage storage or lockers is available at Britomart?

AKL international now has scales (and the carry-on size check thing) just before immigration to turn folk back they (airport official) think have too much/heavy a carry-on.

More discussion of AKL carry-on policing at NZ forum (http://www.flyertalk.com/forum/showthread.php?t=387570)

... BTW, apologies for the almost backpacker question :) , do you know if left luggage storage or lockers is available at Britomart?There are lockers below/behind the first flight of steps as you head down from the main entrance/booking hall to the railway platforms. There are restrooms here as well. Also, there is a passageway that leads directly onto a pedestrian subway that goes under the Queen St bus stops and comes up on the other side at the Queen Elizabeth Square

Hi all,

Since 9/11 I don't hold out much hope for this, but does anyone know if there are lockers in the AKL airport that I can put a couple bags in while we take a tour in New Zealand??

Tks//

Welcome to FT dennycrane :)

Baggage storage (http://www.auckland-airport.co.nz/Guide/landside_facil.php) available on ground floor (arrivals landside) of international terminal.

If your outward flight is domestic then you can collect bags at international terminal and either walk or take the free transfer bus to domestic terminals.

Changes to traffic in front of AKL domestic terminals (http://www.auckland-airport.co.nz/NewsHistory/press_releases.php?rid=87) from Feb to Apr 2005.

May be worth allowing an extra 5 to 10 minutes.

Some discussion on alternative parking options at AKL (http://www.flyertalk.com/forum/showthread.php?t=396977)

Changes to traffic in front of AKL domestic terminals (http://www.auckland-airport.co.nz/NewsHistory/press_releases.php?rid=87) from Feb to Apr 2005.

May be worth allowing an extra 5 to 10 minutes.

Changes to traffic layout are now completed.

The Airbus is trialling an earlier departure currently and for the month of December 2005.

First departure from the city 3:40am weekdays (which is early enough to check in for the first flights to Australia) and 4:35am weekends. First departure from the airport is 4:40am weekdays and 6:00am weekends.

Edited to add - I wonder if this trial is in response to the survey they ran a wee while ago?

The airbus early start on weekdays has been extended to 30 April 2006.

It seems the screening of all international baggage is now in place - Singapore Airlines is no longer having special screening at the entrance to check in.

Air NZ
Available for use for business and first passengers on Air NZ and Thai, also Star Golds. Not available for *G on Singapore Airlines flights due to the bag screening.
Can pay $25 departure tax at check-in either in cash or by credit card.
Could you elaborate on the SQ exception please? So if one is travellling on SQ (daytime SQ flight from AKL-SIN in J), then is there a separate check-in desk and tax payment procedure?

And is there some special screening for SQ pax?

cheers
AJ

I need to update that bit. Thanks for pointing it out to me.

Until mid December AKL did not screen 100% of international baggage. SIN required 100% screening, and so baggage had to be screened at the entrance to check in. However now 100% of baggage is screened so no messy pre-screening.

Unfortunately the premium check in area is only for NZ flights (supposedly due to computer issues). So if flying SQ or TG then need to use the regular check in area. Of course they both have special lines for first, business and elites.

Its been a while since I've flown TG, but both NZ and SQ accept cash for payment of departure fee (whereas QF/LA/CX require credit card only) - at elite/premium counters only (ie economy non-status must pay at the bank).

Cheers for the update KF. ^

Major roadworks on Mangere Bridge northbound lanes (http://www.nzherald.co.nz/section/story.cfm?c_id=1&objectid=10368806) (heading away from airport to city), for the next 8 weekends. This will add 15 minutes and about $20-25 to taxi fares.

New method of paying for departure tax added, and also info on the trial abandonment of the landside international transfer desk (for int->dom journeys on NZ).

There are lockers below/behind the first flight of steps as you head down from the main entrance/booking hall to the railway platforms. There are restrooms here as well. Also, there is a passageway that leads directly onto a pedestrian subway that goes under the Queen St bus stops and comes up on the other side at the Queen Elizabeth SquareNB, These lockers appear to have been removed (at least they were not there 3 weeks ago)

I believe Auckland City Backpackers (on mid- Queen Street ie several blocks up from Britomart) has lockers available (for a fee) for anyone to use, no need to be staying there.

OP updated for some changes

OP updated for some changes

Is the information in the first part of this thread updated? I note that it is dated in '04.

What was updated?

Yes I updated the first two posts (lots of minor changes, nothing substantive). Information in them should be correct.

Thanks for all your effort Kiwi Flyer. A lot of us, including me, are looking forward greatly to Auckland after our UA business class flights!

Per this thread (http://www.flyertalk.com/forum/showthread.php?t=709773), departure tax to change from 1 July 2008. Tax split to arrival and departure, an increase in level, and will be collected at ticketing. Although the changes announced are for AKL only, I'd expect the other international airports in NZ to follow suit.

OP updated for new airbus route.

Per this thread (http://www.flyertalk.com/forum/showthread.php?t=709773), departure tax to change from 1 July 2008. Tax split to arrival and departure, an increase in level, and will be collected at ticketing. Although the changes announced are for AKL only, I'd expect the other international airports in NZ to follow suit.

For each international arrival AND international departure at AKL.

Travel dates 1 July 2008 to 30 June 2009 - NZD 13.00 each
Travel dates 1 July 2009 to 30 June 2010 - NZD 13.50 each
Travel dates 1 July 2010 to 30 June 2011 - NZD 14.00 each

Kiwiflyer and others,

I was hoping for some advice regarding my trip to AKL. I'm scheduled to get into AKL on Dec 24th and then to leave on Dec 29th. Will Auckland and/or the rest of New Zealand be completely dead (ie everyone with their families, shops and restaurants closed) while I am there? I figure the 24th and 25th everything will be closed, but what about the 26th-28th? I'm trying to figure out if its worth being there for effectively only 3 days. All opinions appreciated.

Dec 24th is crazy day - last minute shopping, many people travelling, many businesses close at lunch time.
Dec 25th - everything closed.
Dec 26th - public holiday but most places will be open. Many people travelling. Lots of sales. Some bars & restaurants have a public holiday surcharge (say 20%).
Dec 27/28 - normal day, but main cities quiet and holiday areas very busy.

Dec 25th - everything closed.
Most things closed yes, but not everything. You can find some restaurants open on the 25th around Viaduct Harbour and other parts of the CBD, a few shops open selling to tourists and if you're really hard up, a few Star Markets open. :)

It's a fairly big change from 10 or even 5 years ago when AKL's CBD seemed totally devoid of life on Dec 25th.

Okay 99.9% closed. There really are very few businesses that are allowed to open on Christmas Day.

I know Bank of New Zealand has a number of ATM's and branches at AKL. But their exchange rates are pretty poor. For those with Bank of America accounts, there's no fee for Westpac Bank ATM's. Are there any Westpac ATM's at AKL? Where?

Also, the airbus website says that you pay the driver directly, is that right? No kiosk to dispense tickets? PIN credit card transactions only? Doesn't allow standard non-PIN credit card transactions to purchase?

I don't think there are any in the terminals. I can only remember seeing BNZ and ASB. There might be a Westpac ATM at the nearby shopping centre?

Airbus is cash only.

Am I correct that there are no Hotels within throwing distance of AKL? I seem to recall a few before entering Epsom on the way to CBD but nothing real close to AKL, anyone can comment on that? Thx

There are a few airport hotels a couple of kilometers from the airport. They have airport shuttles (no other public transport) but the hotels are so poor that generally better to stay in the city itself.

How strict are they with the 24 hour rule for not paying departure tax when making a connection at AKL?
My RAR-AKL-NAN flights have a 24 hr 15 min connection time at AKL and having to pay $25 because of the extra 15 minutes would feel a little silly.

From what I gather - they are strict. But doesn't hurt to ask for an exemption sticker at the bank counter. The worst they can say is no.

How do you get an exemption sticker? Just ask on departure if you have been there less than 24 hours?

Seems like you ought to have to do something on arrival to establish your arrival time.

Go to the bank and show boarding pass for your arriving flight (and boarding pass for your departing flight).

Go to the bank and show boarding pass for your arriving flight (and boarding pass for your departing flight).

Note that from next July this process will become a thing of the past as all tickets have departure tax (and arrival tax) included.

Go to the bank and show boarding pass for your arriving flight (and boarding pass for your departing flight).

Note that from next July this process will become a thing of the past as all tickets have departure tax (and arrival tax) included.

I know Bank of New Zealand has a number of ATM's and branches at AKL. But their exchange rates are pretty poor. For those with Bank of America accounts, there's no fee for Westpac Bank ATM's. Are there any Westpac ATM's at AKL? Where?

This is your lucky day.

28 September 2007

New ATMs at Auckland Airport

Five major New Zealand banks will be installing Automatic Teller Machines (ATMs) at Auckland Airport. This will increase the number and range of ATMs at the domestic and international terminals.

From early October the BNZ, ANZ, ASB, National Bank and Westpac Bank will have ATMs operating 24-hours per day on airport.

"Previously travellers and visitors to Auckland Airport have had ATM services from only two banks. The addition of the other major banks will mean that people will have greater choice in both terminals, a broader range of products and potentially lower transaction costs because they'll be able to access their own bank," said general manager retail, Nick Forbes.

The new ATMs will feature the latest technologies and accept a range of New Zealand and overseas cards.

http://www.auckland-airport.co.nz/NewsHistory/press_releases.php?rid=221

Reading this thread more, I am getting the impression that the departure tax exemption sticker is just for if you are on the ground less than 24 hours?

I found the reference originally almost a year ago, and got the impression then that it was just a case of stopping by a bank and getting it while making the rounds.

Just requesting clarification.

Thanks very much,

Steve

Reading this thread more, I am getting the impression that the departure tax exemption sticker is just for if you are on the ground less than 24 hours?

I found the reference originally almost a year ago, and got the impression then that it was just a case of stopping by a bank and getting it while making the rounds.

Just requesting clarification.

Thanks very much,

Steve
You're required to pay the tax if you're in NZ more than 24 hours otherwise you're exempt. You need to have the sticker that you paid or the one that you're exempt on your bp before passing through immigration.

I don't believe it's "any" bank, but there is one at the airport, there are also machines and if you're travelling on Air NZ's premium class (CNZ fare or another flight), then you can use the premium check-in lobby area, they will allow you to pay right there or check your info to determine if you're exempt.

The exemption is also for children under the age of 12.

It is not any bank, only BNZ deals with departure tax. Mind you the other banks represented at the airport only have ATMs not branches.

QF, NZ, SQ, EK, LA, CX premium check in allow payment of departure tax (some credit card only while others allow cash), but not first thing (when they don't yet have the stickers). TG premium check in does NOT allow payment of departure tax.

Thanks for the clarification. That's what it sounded like when I quick read some of the messages on this thread.

Steve

QF, NZ, SQ, EK, LA, CX premium check in allow payment of departure tax (some credit card only while others allow cash), but not first thing (when they don't yet have the stickers). TG premium check in does NOT allow payment of departure tax.

Am I right in assuming that "first thing" includes the check-in window for the 9:00 a.m. departures to SYD? Or would first thing be earlier than that, so I'll be okay with buying from QF when I check-in for my 9:00 a.m. flight?

Am I right in assuming that "first thing" includes the check-in window for the 9:00 a.m. departures to SYD? Or would first thing be earlier than that, so I'll be okay with buying from QF when I check-in for my 9:00 a.m. flight?
I had no problems with my 9 am NZ departure flights paying at check-in and I was very early that morning.

For 9am flights you should be fine; the issue K/F was referring to generally relates to the OMG hour flights departing prior to 7am.

No first thing is the 6am ish flights. This is because the airlines do not keep stock of the stickers overnight and the bank doesn't open until well after 4am.

Got it. Thanks everyone. :)

Update. BNZ no longer does the departure tax. The BNZ branches have been replaced with Travelex. This means the machine dispensers have gone :td:

There are a few airport hotels a couple of kilometers from the airport. They have airport shuttles (no other public transport) but the hotels are so poor that generally better to stay in the city itself.

Our domestic flight arrives at appr 10:30 pm and we have a 9 am AKL-SYD flight out next morning. Considering the circumstances is it still worth staying in the city?

Update. BNZ no longer does the departure tax. The BNZ branches have been replaced with Travelex. This means the machine dispensers have gone :td:

hmmm, so if i qualify for the under 24 hour exemption, this means i have to go to a travelex in the airport to get my sticker? (i don't know what travelex is, is it a bank?)

Our domestic flight arrives at appr 10:30 pm and we have a 9 am AKL-SYD flight out next morning. Considering the circumstances is it still worth staying in the city?

I would. Traffic is light that time of night - not saving much time by going to an airport hotel. You should have around 7 hours at your hotel.

hmmm, so if i qualify for the under 24 hour exemption, this means i have to go to a travelex in the airport to get my sticker? (i don't know what travelex is, is it a bank?)

Sorry. Travelex is a major international currency exchange bureau.

hmmm, so if i qualify for the under 24 hour exemption, this means i have to go to a travelex in the airport to get my sticker? (i don't know what travelex is, is it a bank?)NZ premium checkin can also arrange the exemption sticker.

NZ premium checkin can also arrange the exemption sticker.

Thanks. Good to know.

Posting back here the results of a quick search in April 2008 after not finding any specific detail here on shuttles. Note there at least a couple of fixed-price, greet-and-drive services that give you a driver with a wally-board at arrivals, and an exclusive-use car to rival the service you would get in a taxi.

However, absolutely no representation at all made here about the quality / safety etc of the vehicles / drivers, but options include;

Super Shuttle (http://www.supershuttle.co.nz/) A prominent, professional shuttle service, with operators nationwide. Sample quoted fares; $36 from airport to North Shore ($22 each for 2 pax, $17 each for 3), $25 to Auckland CBD ($16 each for 2 pax, $13 each for 3). You may or may not get the shuttle to yourself.

President Taxis (http://www.presidenttaxis.co.nz/) Sample quoted fares; $65 from domestic terminal to North Shore, $60 to Auckland CBD. Fare good for 1 to 4 passengers. Claim to have only S class Mercs (no mention of their age). This is the company used by The Spencer on Byron (http://www.castleresorts.com/Home/accommodations/the-spencer-on-byron-hotel) in Takapuna.

Kiwi Shuttle (http://www.kiwishuttle.co.nz/) Fares listed on website; $35 from airport to North Shore in shared minibus ($21 each for 2 pax, $16 each for 3), $25 to Auckland CBD in shared minibus ($16 each for 2 pax, $13 each for 3). $55 to North Shore in an exclusive-use car (car make / model unknown), $45 to Auckland CBD.

Departure tax
Currently $25 for all pax leaving NZ, except for children (under 12?) and for transit pax who are in NZ less than 24 hours and have the exemption sticker. Unlike most air travel taxes this is payable at the airport and not bundled into the ticket price.Am I therefore correct in thinking the departure tax is not applicable to domestic flights?

I'm trying to figure out if a AKL-ROT $89 NZD (according to ITA) is going to be the best option for my mileage needs verse AKL-ROT-WLG(6 hours)-CHC $330.
(not crediting to NZ so I get a minimum 600 miles per segment although I only really need 102 miles).


A second related question:
which *A lounge combination is better:
AKL Domestic & CHC International
or
AKL International & CHC Domestic?

The departure is for departure from NZ - so no charge for a domestic flight.

A second related question:
which *A lounge combination is better:
AKL Domestic & CHC International
or
AKL International & CHC Domestic?

I'd say the former. The CHC intl lounge I think is the best in New Zealand

Jeff

Thanks. In that case it looks like I'll take that longer routing!

I'm trying to figure out if a AKL-ROT $89 NZD (according to ITA) is going to be the best option for my mileage needs verse AKL-ROT-WLG(6 hours)-CHC $330.
(not crediting to NZ so I get a minimum 600 miles per segment although I only really need 102 miles).

I'm guessing here but NZ$89 for AKL-ROT does not sound like a mileage earning fare. You need to avoid booking classes LGSKP.

Thanks for the warning...it books into T though...so just about the lowest class available for mileage earning . ^

I can't seem to get the SQ website to give my SQ CHC-SIN as a routing anymore though (Thursday 22nd May), at least as an open jaw as it keeps directing me via AKL, so it looks like I'll have to stick with AKL anyway.

Editted to Add:
Hmm..maybe I was confused. Might have been GBP £89 or maybe it was NZ$89 but I selected a higher fare anyway?
The T fare isn't $89 anymore though.

Hello -

I'm planning a trip that takes me through Auckland in August. I have a sizeable layover on the way over, but on the way back potentially just an hour and a half.

Since I'm transferring from 1 international flight to another, will I need to clear immigration and customs in AKL or will by bags transfer automatically and no immigration? I want to make sure I don't cut myself short on my connection.

Thanks!

Hello -

I'm planning a trip that takes me through Auckland in August. I have a sizeable layover on the way over, but on the way back potentially just an hour and a half.

Since I'm transferring from 1 international flight to another, will I need to clear immigration and customs in AKL or will by bags transfer automatically and no immigration? I want to make sure I don't cut myself short on my connection.

Thanks!


Welcome to FT CLTflyerGuy! I'm not sure, but I would imagine as long as the airlines involved interline baggage there should be no need to see your baggage or do any formalities WRT to immigration, and 90 minutes should be fine, if your flights are on the one ticket/booking (if inbound is on time 90 mins should be plenty anyway).

Any more details? Airlines involved? Is it the same airline?

Welcome to FT CLTflyerGuy! I'm not sure, but I would imagine as long as the airlines involved interline baggage there should be no need to see your baggage or do any formalities WRT to immigration, and 90 minutes should be fine, if your flights are on the one ticket/booking (if inbound is on time 90 mins should be plenty anyway).

Any more details? Airlines involved? Is it the same airline?
Thanks T!

My flight plans are LAX - AKL - NAN - AKL - LAX. All flights are on Air New Zeland, and we're planning to fly business class. Additionally, they will all be on 1 itenerary.

When I've flown through Munich before on my way to Madrid, I had to go through immigration and re-screening (even though all flights were on Lufthansa and I was only transiting through Munich).

I'm sure each airport is different, but I tend to be conservative in my connection times since there's only 1 flight per day. Thanks for the insight and advice!

Welcome to Flyer Talk CLTFlyerguy :)

90 minutes is fine. Air NZ in LAX will check your bags through to NAN, and in NAN check them through to LAX. You do not need to clear immigration at AKL, but you will have to go through security to get to the departures area. This will take less than 5 minutes, giving plenty of time in the lounge for a shower, a drink or some food while you wait.


(Your situation at Munich was different because Europe has a Schengen zone which has immigration when you enter or leave the zone, but no immigration passing between countries within the zone. So USA to MUC to MAD is non-schengen to schengen, thus immigration required. Same in reverse.)

CLTFlyerguy

dont buy any DutyFree in NAN or LAX, AKL will take it off you.

2nd runway deferred by a year (to 2012)

NZ Herald (http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10593868)

Auckland Airport is putting the brakes on building its northern runway to save $9 million this year as it forecasts a weakening in underlying profit due to soft passenger numbers.

...

From 1 October 2009 the Airbus fares are increasing $1.

From 1 November 2009 the Airbus is switching to 24/7 operation (presumably with trips every 1-2 hours during the dead zone). ^

Airbus have published their schedule from 1 November. Buses will run half-hourly in each direction through the night ^

There are a few airport hotels a couple of kilometers from the airport. They have airport shuttles (no other public transport) but the hotels are so poor that generally better to stay in the city itself.

KF;

Good thread! Thanks for keeping it updated. So, we have an overnight stay to catch a flight to SYD and than on to SFO. We are flying in from CHC around 6 PM. Are you still despairing of the nearby hotels for the Auckland Airport? We just need a decent bed, a wake up call @ 4 AM, efficient shuttle service, a bit of food and a hot shower. Surely one of these nearby hotels can fit the bill???

Our flight departs way early in the AM and we think closer is better....

At that hour of the morning, the drive from the central city is about as quick as a shuttle from an airport hotel.

Personally I'd stay in a nicer hotel in the city for about the same cost.

I will also have an overnight stay to catch a flight in the next morning. Is there any lounge in the airport that opens 24hr?

No, but there are airport hotels.

At the airport, domestic terminal shuts overnight (IIRC closes about 11 or 12 and reopens around 4:30 or 5am). International terminal is open 24/7, but most facilities shut overnight and you will not be able to check in for an international departure the evening or night before.

If you have an international transit you can go through security and wait in the departures area. There are some nice comfy bench seats, although the main area is a bit noisy, or quieter areas at various gates with less comfortable chairs.

If your transit involves domstic (or int->dom or dom->int) then you will have to stay landside. There are some rows of seats by the observation area in the international terminal. These are in high demand so you need to get there by about midnight-1am.

Kiwi Flyer,

Thank you for information.

I have an international transit (MEL-AKL-NRT).
I'll check hotel price and decide later whether I'll wait in airside or head to hotel.
According to your opinion, it seems that city hotel is better than airport hotel.

No, but there are airport hotels.

If you have an international transit you can go through security and wait in the departures area. There are some nice comfy bench seats, although the main area is a bit noisy, or quieter areas at various gates with less comfortable chairs.



Personally I'd stay in a nicer hotel in the city for about the same cost.

Kiwi Flyer,

Thank you for information.

I have an international transit (MEL-AKL-NRT).
I'll check hotel price and decide later whether I'll wait in airside or head to hotel.
According to your opinion, it seems that city hotel is better than airport hotel.

City hotels offer far more variety and quality, though Ventura Suites near the airport is not too bad, and offers a free shuttle to and from the airport, as well as a continental b/fast. The beds are a bit soft for my liking, but it depends on a range of factors (primarily how much time you're staying for) where you stay.

To me it's not worth going into the CBD and back out if the o/night is a short one, especially if you can get a free shuttle to somewhere like Ventura. Others may disagree. :)

I have also tried to sleep at the airport (without much success), and would only do so again on a very short o/night stay (but I would do it).

The new departures immigration and security area opened on Monday. Early morning is a peak time, so they only had 2 immigration officers and 2 security lanes open :(

Discount Taxi (529-1000) used to be the cheapest way to get to city from AKL (approx NZD$30) ‏- is it still the case?

If there is only 1 or 2 of you and staying on or near Queen St, the cheapest is the Airbus ($23 return pp less $1 coupon from www.airbus.co.nz ignoring $2 backpacker discount). This now runs through the night so can now be used for every flight.

If there is only 1 or 2 of you and staying on or near Queen St, the cheapest is the Airbus ($23 return pp less $1 coupon from www.airbus.co.nz ignoring $2 backpacker discount). This now runs through the night so can now be used for every flight.

Thx Kiwi Flyer.

We are staying at the Sebel and there are 3 of us so taxi would be the best for this time.