US Airways Dividend Miles (Pre-FlightFund Merger) - Problems with ticketing awards on-line?

Anyone else experiencing problems with receiving ticket confirmations from on-line award bookings? I put an award ticket on-hold on Monday using the US website. "Purchased" this morning and the transaction went fine with the notation that an e-ticket confirmation would be e-mailed within 4 hours. Now 6 hours later and no e-mail. Reservation is still in system, but no indication that it has been ticketed.

It will not hurt to call the US Airways web support desk.

There have been several times when I haven't received the email confirmation when booking award tickets, however each time it appears that my itinerary had been ticketed without problem, they just didn't send a confirmation. You might want to try to view your itinerary using Virtually There. In the upper left corner of your itinerary page, you will see a link entitled "eTicket Receipt." If this link displays a receipt, your itinerary has been ticketed, and I wouldn't worry. If this link displays a message saying something to the effect of "you do no have a valid eTicket for this itinerary," then I would definately call web support, as your itinerary has not yet been ticketed.

Here is the link to Virtually There. http://www.usairways.com/travel/view_itinerary.htm

I booked 3 award trips last week (prior to ch 11) both international and domestic with no problems. All went through fine with e-mail confirmations.

I booked a Feb trip to SKB, I hope that I have an airline to fly and an island left to visit after this hurricane/bankruptcy season!

Trying to book domestic 25K awards, it seems there is no availability in many markets for the next several weeks.

Having gradually spent half of a CO 325K+ account balance, I'm used to this. But is this normal for US, or a result of bankruptcy-induced panic redemptions?

Trying to book domestic 20K awards, rather than the Saturday-night minumum stay, the shortest "available" return flights seem to be about a week later. Again, is this normal, or the result of "panic"?

I was looking to go to ATL (one of the "suggested cities") out of DCA, BWI, PHL or SFO, on various dates within the next month.

There have been several times when I haven't received the email confirmation when booking award tickets, however each time it appears that my itinerary had been ticketed without problem, they just didn't send a confirmation. You might want to try to view your itinerary using Virtually There. In the upper left corner of your itinerary page, you will see a link entitled "eTicket Receipt." If this link displays a receipt, your itinerary has been ticketed, and I wouldn't worry. If this link displays a message saying something to the effect of "you do no have a valid eTicket for this itinerary," then I would definately call web support, as your itinerary has not yet been ticketed.

Here is the link to Virtually There. http://www.usairways.com/travel/view_itinerary.htm

I received e-mail confirmation around 6:30 PM last night. Interestingly enough, Virtually There was not working all day yesterday. Every E-ticket receipt I attempted to display for both revenue and award tickets gave the "you do not have a valid eticket" message. I'll have to see if it is working today.

I've tried booking Business Class to/from Europe. The stupid site claims that there is (I code) inventory, but later, just before ticketing, downgrades me to Coach!

Calling website support reveals that this has been a known bug for a long time but US refuses to fix it!!!!

At least the website support agent was VERY nice and likeable.

Have things gotten any better, at least as far as booking domestic awards?

I was having problems completing a purchase just today. I had 'Held' 2 seats from HSV-LAS 3 days ago and they held just fine. But today, when went in to "Purchase" them, (pay the $10 ea Airport fees) the web page bombed out on me repeatedly. :td:

I had to go run catch a flight (Delta) and due to weather delays in Atlanta, I found myself with an hour to kill in the Airport. So I called the US Gold Preferred line. After dorking around with the automated system, :td: I finally got a 'real' rep. Apparantly, today was a bad day for US Air (weather too) and so the rep that answered was really rude and short :td: , and when I questioned the $5 (ea tix) booking fee she wanted to charge me, she said: "do you want to pay the $5 fee or not?" when I answered "No".. she hung up on me. B****! :mad: :td:

Anyway, I got home with my Broadband connection and tried (and failed) about 10 more times to book it on-line. So I tried the Gold line once again. This time, a Really Nice (like from a different planet ^ ) Rep told me to call Web support services (800-245-4882) and see if they could help me. And if they could not, then they would annotate my record and USAir would waive the $5 fee. So I called.

Web group stated Quickly, that they were having problems with the 'Purchase' option of the held reservations. The tech, annotated my record, ^ and I called the Gold line back (talked to another nice rep ^ ). They ticketed my Reservation, (no Fee! ^ ) and I got my email. ^

That's my story for today...