Starwood Preferred Guest - Award (un)availability?

So I'm taking the family up to Niagara Falls for Labor Day. Staying at the Sheraton on the Falls. Called yesterday and made a paid reservation for self and an award reservation for a specialty room for family. Today decided that they'd be more comfortable in 2 rooms. So I called back to get another room. The person on the phone promptly tells me there's no award rooms, but he'll be happy to book a paid room for me.

While he's doing that, I go on-line and check. Sure enough, it comes up with an award room available. He still tells me there are none, and suggests I book it on-line. I do that. He looks up the reservation and says everything looks fine. I ask him to put a note in asking for a single bed non-smoking.

Now I get the confirmation e-mail from SPG for this latest award room. Here's what scares me just a bit:

Award Confirmed Rate: -1 Starpoints
Rate Plan: SPG AWARD/Category 3

at the bottom it has my SPG number and shows that I'm Gold, and then:

Beginning Starpoints: -1
Starpoints Used for Award: -1
Adjusted Starpoints: -1


What the heck??? :confused: Is my reservation in danger?? :eek:

Here's what scares me just a bit:

Award Confirmed Rate: -1 Starpoints
Rate Plan: SPG AWARD/Category 3

at the bottom it has my SPG number and shows that I'm Gold, and then:

Beginning Starpoints: -1
Starpoints Used for Award: -1
Adjusted Starpoints: -1


What the heck??? :confused: Is my reservation in danger?? :eek:


Nah, you're fine. Stayed at the W Union Square on a last-second award on Monday night (found out at 9 a.m. that I was getting floors done that day, was in a room at the W by noon).

The confirmation email said exactly the same thing taht yours said. Go to spg.com and check your account. It should show the correct info.

So I'm taking the family up to Niagara Falls for Labor Day. Staying at the Sheraton on the Falls. Called yesterday and made a paid reservation for self and an award reservation for a specialty room for family. Today decided that they'd be more comfortable in 2 rooms. So I called back to get another room. The person on the phone promptly tells me there's no award rooms, but he'll be happy to book a paid room for me.

While he's doing that, I go on-line and check. Sure enough, it comes up with an award room available. He still tells me there are none, and suggests I book it on-line. I do that. He looks up the reservation and says everything looks fine. I ask him to put a note in asking for a single bed non-smoking.

Now I get the confirmation e-mail from SPG for this latest award room. Here's what scares me just a bit:

Award Confirmed Rate: -1 Starpoints
Rate Plan: SPG AWARD/Category 3

at the bottom it has my SPG number and shows that I'm Gold, and then:

Beginning Starpoints: -1
Starpoints Used for Award: -1
Adjusted Starpoints: -1


What the heck??? :confused: Is my reservation in danger?? :eek:

You're just fine. I see this sometimes, too. Just log in and click on the little red words to the right that say something like "to see detail, click here" -- that will take you to the rooms detail page and you can print it out to feel safer. nothing's wrong here at all

nothing's wrong here at all

I appreciate the encouragement. However, I would hardly agree that nothing's wrong here. :)

Seems to be yet another in a serious of bugs with the SPG web site. C'mon Starwood, get it in gear!

Just wanted to let anyone who cares know -- everything went just fine. :) ^

I like the Sheraton on the Falls.