opus17
Dec 3, 00, 2:55 pm
There seem to be several different philosophies among the airlines’ frequent flyer programs (some combine a couple of these).
The programs base their benefits ( better seats, upgrades, chance at award travel, bonus miles) on:
Merit/Money – Based more on how much you spend than how much you fly. Money beats status.
Merit/Miles – The higher the status, the more the perks. Miles beat money.
And the programs are structured in one of the following ways:
Rules are Rules – The rules cannot be waived or overridden except in extraordinary circumstances. Benefits are allocated on a strict, known basis. Often, a computer decides who gets what.
Survival of the fittest – There are rules, but those who are in the know and can play the system benefit. (For example, having to call at midnight to get an upgrade). Uninformed flyers, no matter the status or money spent, lose out.
Schmooze is schmooze – Great discretion is given to airline employees to bend or break rules, change priorities, etc. Benefits come easier to those customers who foster relationships, show cat pictures, and give gifts of chocolate. Flyers who do not play these games may lose benefits to those who do.
Which one is your airline program? Which type of program do you prefer?
The programs base their benefits ( better seats, upgrades, chance at award travel, bonus miles) on:
Merit/Money – Based more on how much you spend than how much you fly. Money beats status.
Merit/Miles – The higher the status, the more the perks. Miles beat money.
And the programs are structured in one of the following ways:
Rules are Rules – The rules cannot be waived or overridden except in extraordinary circumstances. Benefits are allocated on a strict, known basis. Often, a computer decides who gets what.
Survival of the fittest – There are rules, but those who are in the know and can play the system benefit. (For example, having to call at midnight to get an upgrade). Uninformed flyers, no matter the status or money spent, lose out.
Schmooze is schmooze – Great discretion is given to airline employees to bend or break rules, change priorities, etc. Benefits come easier to those customers who foster relationships, show cat pictures, and give gifts of chocolate. Flyers who do not play these games may lose benefits to those who do.
Which one is your airline program? Which type of program do you prefer?