America West FlightFund (Discontinued Program) - America West is still slime

Some years ago, I flew HP. Their service was crap and they left us at the gate in PHX with no airconditioning for an hour in the middle of summer for no good reason. I ended up flying on them again recently and, I must say, the customer service side, both gate agents and on board, was much better. However, the management of the airline just sucks in some ways.

1) With a group booking, where they are provided names of couples, they allocate them random seats not near each other. (UA, given a booking from the same company, puts couples together -- what a shocking concept!)

2) They had a mechanical on one flight, out of LAS, but pushed back anyway, in the hope of keeping their on-time departure stats up if they could fix it on the tarmac while we sweltered. HUH?!

3) Instead of replacing the plane efficiently (as UA did when I was on a plane of theirs with a mechanical a couple of weeks ago -- 1 hour delay), they made everyone wait while it was fixed, eventually getting out almost 2.5 hours late.

How, or indeed why, do you frequent flyers on HP deal with this type of crap?

(For more details, see my trip report (http://www.flyertalk.com/forum/showthread.php?p=3120978).)

1) With a group booking, where they are provided names of couples, they allocate them random seats not near each other. (UA, given a booking from the same company, puts couples together -- what a shocking concept!)

2) They had a mechanical on one flight, out of LAS, but pushed back anyway, in the hope of keeping their on-time departure stats up if they could fix it on the tarmac while we sweltered. HUH?!

3) Instead of replacing the plane efficiently (as UA did when I was on a plane of theirs with a mechanical a couple of weeks ago -- 1 hour delay), they made everyone wait while it was fixed, eventually getting out almost 2.5 hours late.


1) Why didn't they just request for seats next to eachother as soon as the ticket was booked? It only takes one phone call. UA doesn't always do that either. I usually either select a seat at booking or call the CSR to request for the desired seat.
2) I think most airlines do that. They often need the gate for another arrival flight. What's more annoying than being on a plane that pushes back with a known mechanical problem is being on the "on-time" arrival flight that cannot get a gate space because the previous airplane hasn't taken off.
3) My last UA flight was a disaster, I was stuck in OAK for 3 hours due to human error. (the fuel guy dropped something into the gas tank, thank goodness he was honest and reported the incident.) Instead of swapping the plane, we had to wait for another inbound flight.
Dont get me wrong, I am not a fan of AWA and I fly almost exclusively with UA, but really, these were pretty common practice in my opinion. Write them a letter about the 2 1/2 hr delay and maybe you'll get something back from them

:)

As a 1K at United for several years, (and 1P before that), I found that since I have moved from San Francisco to LAS, that America West is the only choice. Do a search on McCarran Madness over on the United forum and you will hear nightmarish tales of 2 hour security lines. Since LAS has become a TED port (rar!), AWA is the only carrier with non-stop first class service to almost everywhere in US.

Granted they have many problems, but UA is just as bad out of LAS.
For travelers without status on UA, on full loads, seat assignments together are just as difficult as AWA. UAL does not offer an elite security line, so many travelers have missed their flights. TED does not serve food on short flights, and, of course, has NO First Class.

I would like to see HP get their act together (lease new planes (!) to avoid the many mechanical delays, have more frequent service to some destinations, and seat families together ....so that I am not seated next to some screamling...) but overall, I think their flight attendants are attentive and gate attendants helpful.

Sorry you had such a bad experience, but in the summer in LAS, all airlines this year suffer from delays and overbooking.

Note: I posted this as a reply to your trip report.

Judging from your negative tone, you weren't going to like this flight regardless.

1. There were no "morons" that put you in middle seats. If the plane was booked solid, that my friend is where you will sit. I've sat in middle seat quite often on full fare Y tickets. Once check-in opens I've often been able to move, but not always.

2. You enjoyed the trip down to LAS.

3. You were upgraded on the return - Was this an elite upgrade, did you purchase it, or just given it by the good graces of the gate agent?

4. Airplanes have mechanicals. I will put the following in caps because many seem to miss this point: THE GOVERNMENT DOES NOT MEASURE OT DEPARTURES. Only arrivals within 14 minutes count towards OT statistics. Your story of them pushing off the gate to get an on-time doesn't seem right.

5. They did the right thing. They moved the plane back to the gate and set up a drink/snack cart for the passengers.

6. They are ordering new airplanes. 22 Airbus' wil arrive next year.

You call them America Worst. Three years ago I would have agreed. Now they are actually quite good. The first class product needs improvement but for the fares I pay, I can't complain. The same fares on Ted or AA cost me much more and I really don't get anything more. Also, my miles earned on AWA are good towards international travel.

I suggest you book SWA next time. Reserve your seats together with them, get a free first class upgrade, and since there planes NEVER mechanical, you should be on-time.

1) Why didn't they just request for seats next to eachother as soon as the ticket was booked? It only takes one phone call. UA doesn't always do that either. I usually either select a seat at booking or call the CSR to request for the desired seat.

It is not as easy as that - Usually when a flight is loaded in the CRS it is given with a 40% seating capability and the other 60% left for Airport checkin. In addition if it was around 1997-2000, HP was at that time on the bottom .. very bottom for Customer Service!

1) Why didn't they just request for seats next to eachother as soon as the ticket was booked? It only takes one phone call. UA doesn't always do that either. I usually either select a seat at booking or call the CSR to request for the desired seat.

Well, the group booking place are processing free trips. The chances of them going out of their way is minimal. Once I knew the flight numbers, we phoned HP, but they'd already allocated seats (somewhat randomly).

2) I think most airlines do that. They often need the gate for another arrival flight. What's more annoying than being on a plane that pushes back with a known mechanical problem is being on the "on-time" arrival flight that cannot get a gate space because the previous airplane hasn't taken off.

They didn't need the gate for anything else. They only pushed back about 10' from it anyhow, so there was no way anyone else could use it.

3) My last UA flight was a disaster, I was stuck in OAK for 3 hours due to human error. (the fuel guy dropped something into the gas tank, thank goodness he was honest and reported the incident.) Instead of swapping the plane, we had to wait for another inbound flight.

I would expect UA to do that in OAK, just as I'd expect HP to do that in SEA or some other non-hub city. But, in PHX or LAS, I'd expect HP to be able to rework things to get another plane, just as UA was able to when we had a mechanical at SFO.

SDLFlyer, one thing just struck me. If there is no statistical advantage to pushing back on time, and the agent who said it was done for statistical reasons is wrong, why would it have been done at all? Why would they push us back 10' with a known mechanical? Just so that they can leave us to swelter with no airconditioning?

SDLFlyer, one thing just struck me. If there is no statistical advantage to pushing back on time, and the agent who said it was done for statistical reasons is wrong, why would it have been done at all? Why would they push us back 10' with a known mechanical? Just so that they can leave us to swelter with no airconditioning?

What was the mechanical? It is my understanding that it is illegal to depart with a known problem with the airplane unless the problem can be deferred for a later fix. The term I believe used is the MEL.

Did they depart telling you there was a problem? Maybe they were going to MEL it on the way to try and get the flight moving and then later discovered that it would be more of a problem than originally thought.

I agree, the two or three 737's without airvents are uncomfortable, but they are being replaced slowly with newer Airbus equipment.

You can go to the DOT website- only arrivals 14 count.

I stand by my opinion that you woud have given a negative trip report even if there was caviar and steak on the way to SEA.

I'll be the first to call out HP for bad service. Seems you got the the exect service they promised. Actually with the F UG, seems you got more.

Not every airline is perfect, sounds like you might have just had a little bit of bad luck, if that's even what you want to call it.

I think HP, and in fact the majority of the carriers, aren't given the kudos they deserve for all the GOOD flights they produce day in and day out. Seems like all we really ever hear about are the flights people had that they weren't happy with. I say lets start threads with GOOD flight experiences as well as the bad ones shall we? Kinda the yin and yang of air travel, because right now we're leaning more towards the yang side of things without giving the yin its fair share :)

And if ya aren't all that happy with HP, fly Alaska, they have non-stops to LAS. And if ya don't like AS, there's a plethora of other choices you can make where you'd have to connect in another city. UA though SFO, DL through SLC, AA though SJC, WN though OAK.....

Do a search on McCarran Madness over on the United forum and you will hear nightmarish tales of 2 hour security lines. Since LAS has become a TED port (rar!), AWA is the only carrier with non-stop first class service to almost everywhere in US.

Granted they have many problems, but UA is just as bad out of LAS.
For travelers without status on UA, on full loads, seat assignments together are just as difficult as AWA. UAL does not offer an elite security line, so many travelers have missed their flights. TED does not serve food on short flights, and, of course, has NO First Class.

This may sound odd, but that seems more honest to me. I had no objections to WN when I flew them to LAS once. HP offers a so-called "first" class that's almost worthless. They offered us first class for US$100. What for? A wider seat and some extra leg room? Whoopie. The wider seat I don't need, and the extra leg room I can get on UA (or TED) for free in E+.

For what it's worth, we are doing another flight like this with UA next week, so I'll get a direct comparison of the two on the same route.

but overall, I think their flight attendants are attentive and gate attendants helpful.

Quite agree. Note that all the issues I listed are management or behind the scenes ones: They were all decisions made by staff who don't actually have to deal face-to-face with the customers. All the folks who we encountered in person were really good.

What was the mechanical? It is my understanding that it is illegal to depart with a known problem with the airplane unless the problem can be deferred for a later fix. The term I believe used is the MEL.

Did they depart telling you there was a problem?

Yep. They pushed back a little informed us that there was a problem and that they'd be trying to get it corrected. We sat there for some time, then returned to the gate.

Oddly enough, the reason the captain gave (which I've forgotten now) at the time was different to the one we were given later. When they announced an at least 1 hour delay in the gate lounge once we were off the plane, they said it was an engine overheating problem.

olympicnut, this trip we didn't have a choice of airlines or even times. Freebies are like that. :) Also, just for accuracy, as well as HP and AS, WN has some direct SEA-LAS flights too.

Mechanicals are part of life. They never seem to get resolved in a way that makes us happy. At leats you weren''t cancelled and rescheduled the following day which has happened to me.

I've booked groups on AA twice and had the same things done. Eventually I was able to get most of them resolved but it took great effort and many phone calls.

I agree with TopGun. In my experience, since HP got their arms around their maintenance issues of a few years ago, they're not any better or worse than any of the other majors. Problems occur -- I've experienced them on every airline I've traveled on.

When something happens on HP, you just hope you are in PHX or LAS, where there are more flights and spare aircraft. If you're stuck out in a remote terminal, you're probably facing a very long delay.

Note: I posted this as a reply to your trip report.

Judging from your negative tone, you weren't going to like this flight regardless.

1. There were no "morons" that put you in middle seats. If the plane was booked solid, that my friend is where you will sit. I've sat in middle seat quite often on full fare Y tickets. Once check-in opens I've often been able to move, but not always.

2. You enjoyed the trip down to LAS.

3. You were upgraded on the return - Was this an elite upgrade, did you purchase it, or just given it by the good graces of the gate agent?

4. Airplanes have mechanicals. I will put the following in caps because many seem to miss this point: THE GOVERNMENT DOES NOT MEASURE OT DEPARTURES. Only arrivals within 14 minutes count towards OT statistics. Your story of them pushing off the gate to get an on-time doesn't seem right.

5. They did the right thing. They moved the plane back to the gate and set up a drink/snack cart for the passengers.

6. They are ordering new airplanes. 22 Airbus' wil arrive next year.

You call them America Worst. Three years ago I would have agreed. Now they are actually quite good. The first class product needs improvement but for the fares I pay, I can't complain. The same fares on Ted or AA cost me much more and I really don't get anything more. Also, my miles earned on AWA are good towards international travel.

I suggest you book SWA next time. Reserve your seats together with them, get a free first class upgrade, and since there planes NEVER mechanical, you should be on-time.

The government may not count OT departures, but America West most certainly does. If a station has late departures too frequently, they will be disciplined for it. Therefore, in order to satisfy internal goals, the pilot may have pushed back.

Second, I just got back from a trip on America Worst. The outbound flight was cancelled and, in re-booking my itinerary, the agent used an "improper ticket exchange transaction". This not only cancelled the return, but would not allow America West to re-book my return trip. A long conversation ensued about the fact that I "must have only booked a one way ticket". (Always assume that the customer is wrong!). Finally, they had to issue a FIM (Flight Interruption document) to get me back to San Antonio.

This is a second class airline, has always been, and will always be. Sure, there have been short periods of excellence, but it seems that they don't last more than a year and then the airline reverts to its second class status.

This is a second class airline, has always been, and will always be. Sure, there have been short periods of excellence, but it seems that they don't last more than a year and then the airline reverts to its second class status.

What can we say....don't fly HP. :D

This is a second class airline, has always been, and will always be. Sure, there have been short periods of excellence, but it seems that they don't last more than a year and then the airline reverts to its second class status.

You should remove the pee pee from your corn flakes next time before you eat them. Seriously, reading your post, it seems you have a vendetta against AWA ? I have flown a lot of domestic flights, and I can name something wrong with every airline. So why not look on the positive side of things. Maybe then you wont be so grumpy.

Ken in Phx

All airlines are 'bad', airports are crowded, there are weather problems and traffic on the runway. Getting mad or being grumpy just makes these things even worse!

If I had my way, I would charter my own private jet, but, alas, I cannot. So I am stuck, with many others, in crazy airline situations.

Actually, if I had my way, I would just stay home. ;)

I must say, the customer service side, both gate agents and on board, was much better. However, the management of the airline just sucks in some ways.

I fly 60+ segments a year on HP, plus segments on other carriers. I agree that the customer service is not only MUCH better than days past, but actually quite good -- esp compared with other carriers. Also agree with your complaint about booking couples together online -- but that's hardly a sign of management "sucking". If you want to get into a discussion of the shortcomings of other airline's websites, I'd need all day! (United, anyone).

How about the ways HP shines? Just a few:

1) Unlimited upgrades for elites. Except for the recent use of sardine cans, this was unparalleled.

2) Nice employees. I almost never encounter the "we don't really care, you're just a replaceable customer" attitude that I find very prevalent in other carriers. (United, anyone?) Many are exceptionally pleasant and personable.

3) Very nice premium wines in F. But -- as I 've learned, NOT on 737's (there's no room).

4) 3000 mile booking bonus. I realize it's long gone, but this bonus was just absurdly generous, and lasted a long time.

5) Cheap fares and full service. Really the only airline that offers this. Full service means first class, full access to reservation system, true elite program, full-privilege mileage program with major partners, airline club network.

6) On-time departures. The majority of my flights actually leave end arrive early.

7) The Airline That Basically is Doing Everything Right. While Continental, et al, just don't get it and have no idea what decade this is. HP's business plan is realistic and modern -- and by the way, seems to be working. That's why they are turning a profit while others continue their death spiral. (United, anyone?)

1) Unlimited upgrades for elites. Except for the recent use of sardine cans, this was unparalleled.


7) The Airline That Basically is Doing Everything Right.


Unlimited upgrades for elites, an unparalleled benefit?! Try NW, CO, US, AS, and AA (For ExP's)!

On to your #7 though. In terms of management, this statement basically sums it up. Anyone who says that HP's management "just doesn't get it" or "sucks" needs to take another look. HP is turning a profit, offering low fares, a F class cabin that, although could use some glassware, is priced to match the product, and a frequent flyer program with partners, and rewards that one can actually use (unlike Trueblue, rapid rewards, and that other trash) that includes elite benefits, etc, etc, etc. HP's service enhancements have included new point-to-point flights from LAX and to Mexico. Everything about HP that is making them successful in this day of troubled skies has been a result of, IMO, great management. HP really does have it figured out- they're offering reasonably priced products, enhancing and trimming service to the right destinations, flying where people want to go, all while still offering passengers the services that they've come to expect from a major airline, like airport clubs, premium services, and elite benefits. In terms of management, you could get it any better!!! I think the real problem that people have with HP is execution. HP's business plan and marketing tactics look great on paper and in press releases, but making it happen is a whole different thing. The grife should be with employees for not following management's policies (ie: F class boarding process, etc). Also, it has been poor decisions on behalf of employees that have left people stranded out on the tarmac for 3 hours. Don't misunderstand me by viewing this as an attack on HP employees (who for the most part, IMO, are great). It is just a statement to lay the blame where it really should reside- on the employees for not executing, and then only partially on management for not communicating.

I think the real problem that people have with HP is execution. HP's business plan and marketing tactics look great on paper and in press releases, but making it happen is a whole different thing. The grife should be with employees for not following management's policies (ie: F class boarding process, etc).

Okay, they are not the people at the very top, but they are still management.

I have heard that part of the problem regarding mechanicals is that HP keeps very little in the way of spares and may have to fly them in or get them from another airline. I have no way to verify this, but, if true, they are choosing profit over good customer service.

More importantly is how are they supposed to handle such problems? Mechanical breakdowns aren't incredibly common, but I've experienced them on a few airlines. As far as I can remember, every other airline I've experienced them on (such as United and Ansett) have chosen to get passengers onto another plane. This limits the inconvenience to passengers.

When we were wondering what would happen, I asked the HP FA (the one who'd made sure we were allowed off the plane) whether they had any idea how long it would be before the problem with be fixed. She said they didn't know yet, but she'd experienced 5 hour waits and recommended I change flights if possible.

I'm sorry if you disagree, but I consider leaving passengers to wait until the plane gets fixed to be poor management and rearranging flights to give them a different plane good management.

If any of you know whether there is an actual policy on spares and mechanicals at hub airports, it'd be enlightening. Then we'd know whether the downfall is at the implementation level of management at the airport, or at a higher level.

Unlimited upgrades for elites, an unparalleled benefit?! Try NW, CO, US, AS, and AA (For ExP's)!

See "Think Twice Before Making Long Posts from Hotel Bed within Last Five Minutes of 30-Minute Dial-Up Call". :-)

I'm fully aware of the rumor that NW, et al also allow unlimited elites. How about _actual_ upgrades? Before the Canadian Invasion (sardine cans), it was not uncommon to get near 100% upgrades on HP, even at the lowest level (Silver). Could you find that anywhere else?

The glassware comment had me laughing. When I first started flying F back in '99, they still had it. Yes, it does go quite aways towards not making you think of Motel 6. God, is this degree of cost-cutting/security paranoia really necessary? At least they're not slowing down their planes 14MPH or limiting the whipped cream like United (yet).

Well regardless of whether they need to free up a gate or not, turn on the friggin' engines and make the air flow into the passengers! My GOD! I just took a flight on one of those godforsaken 737's with NO AIR VENTS.

And as far as the FA's, they really had blank looks on their faces when customers had questions or challenged the lack of air, seating room in the 22nd row and the very large, drunk group of people who were swearing up a storm...(a couple of senior citizens asked the stewardess to say something and she just looked at them with this sickening, awkward grin...and did nothing.)

AWA doesn't care about customers...
just the bottom line baby!

AWA doesn't care about customers...
just the bottom line baby!

No, it is not.

I am sorry you feel that it is, but I have had nothing less than A-level service from HP.

When concerns have come up, they have been answered, and compensation has been *MUCH* more than fair (I have even been sent vouchers in the past without asking for them, sometimes simply for sending in constructive comments and suggestions). What other airline has a senior VP post his e-mail to FFers and respond to correspondance addressed to him, etc etc etc?

I could go on, but something tells me I would be wasting my breath.
:rolleyes:

My GOD! I just took a flight on one of those godforsaken 737's with NO AIR VENTS.


EVERYONE hates HP's 737's - esp. FA's (just ask one).
They are phasing out the Series 200's, which are the worst, and are supposedly phasing in more buses.

Also did you know that HP's 737's have:

1) narrower aisles
2) smaller lavatories
3) 2" less overhead space (my fully-expanded 23" fits in an Airbus, np)
4) Less galley space, hence NO PREMIUM (full-size corked bottle) wines in F
5) more engine noise (banned at some airports, e.g., LGB, after hours)

I'm not even including the more obvious like adjustable headrests, video monitors, headset capability . . .

And as far as the FA's, they really had blank looks on their faces when customers had questions or challenged the lack of air, seating room in the 22nd row and the very large, drunk group of people who were swearing up a storm...(a couple of senior citizens asked the stewardess to say something and she just looked at them with this sickening, awkward grin...and did nothing.)

I've seen FA's deplane intoxicated passengers. There is no tolerance for this now on HP or elsewhere.

It's too bad you ran afoul of such a timid and irresponsible FA, but you had other options. You should have informed the head FA, failing that, the captain or supervising GA.

What other airline has a senior VP post his e-mail to FFers and respond to correspondance addressed to him, etc etc etc?


Which senior VP is this? Scott Kirby?

I've been gold for years and never noticed his email address anywhere.

Which senior VP is this? Scott Kirby?


Did you get the e-mail to all HP elites that was sent earlier in the summer? It was from H. Travis Christ introducing himself as the new VP of Marketing and asking for input/comments.

I remember that. I was so busy moving I never replied. Did anyone send him the list we had made up?

AWA doesn't care about customers...
just the bottom line baby!

SO not true.
That's a vicious and unfounded thing to say about an entire company.

SO not true.
That's a vicious and unfounded thing to say about an entire company.

Isn't it? Absolutely rediculous. :mad:

However, she'll probably be back flying HP again next time they offer a low fare special.

Actually Mulder, I have no desire to ever fly the airline again. You obviously are an employee or member of management to be so blindly supportive of an operation that has some very basic, large, looming problems.

So be it. It's that kind of thinking with "blinders" on to the pleas of customers that has sent many an airline into thin air. I have plenty of other choices out there and fully intend to use them.

Actually Mulder, I have no desire to ever fly the airline again. You obviously are an employee or member of management to be so blindly supportive of an operation that has some very basic, large, looming problems.

So be it. It's that kind of thinking with "blinders" on to the pleas of customers that has sent many an airline into thin air. I have plenty of other choices out there and fully intend to use them.


So can we expect to see your complaints in the UA forum when you end up in E- :D

BTW - I flew Aloha airlines yesterday they also have a row 22.

Actually Mulder, I have no desire to ever fly the airline again. You obviously are an employee or member of management to be so blindly supportive of an operation that has some very basic, large, looming problems.

So be it. It's that kind of thinking with "blinders" on to the pleas of customers that has sent many an airline into thin air. I have plenty of other choices out there and fully intend to use them.

I am not an employee or member of management, and I am completely supportive of America West. I get good value for my money, and I am treated well. I wish I could fly them more, but alas, I need to fly Continental and NW up and down the east coast quite a bit. I am earned gold on both Awest and Continental, and prefer Awest.

Sorry to see that you are so unhappy with America West, good luck with whatever airline you choose to fly.

Did you get the e-mail to all HP elites that was sent earlier in the summer?

No, I didn't.

But then, it might have something to do with the fact that I'm unsubscribed from all email except those involving upgrades (or lack thereof).

Actually Mulder, I have no desire to ever fly the airline again. You obviously are an employee or member of management to be so blindly supportive of an operation that has some very basic, large, looming problems.

So be it. It's that kind of thinking with "blinders" on to the pleas of customers that has sent many an airline into thin air. I have plenty of other choices out there and fully intend to use them.

Obviously? You surely checked my profile before making that rediculous comment. Yes, folks, that's right. I work for HP in their Molecular Biology department as they have been branching out into that field lately. :rolleyes:

Very basic, large, looming problems? Other folks on this board do not seem to think so, and I'd go with their opinions any day. These are people who fly (much much more than I) a large amount and have elite status on several airlines. I respect their opinions and knowledge and simply try to help when I can. Of course, you know all from your one experience on HP.

Sent airlines into thin air? Perhaps you are not aware of HP's recent profit. It sounds to me like other passengers are voting with their money, itineraries and buisness and you are in the minority. (As of 12:55pm, HP's stock was up 2.35% today)

I could go on, but what is the point? Next thing I know, you will probably accuse me of being Doug Parker himself.
:rolleyes:

These anti-HP threads are getting a little annoying. There is another one on row 22 in the 737.

They seem to come from people that have either flown HP 2-3 years ago and still haven't let go of their grudge or from people that really don't fly much.

I suggest the 737 poster sit on CO's 737-700 row 22 from EWR-LAX some time. They will find the same configuration. At least HP doesn't use the 737 on 6 hour trans-con flights.

As for the start of this thread. As I said earlier, do us all a favor, don't fly HP and don't report back to us when you have a generally good experience and start a thread calling the airline slime.

As for your ticket price, it has everything to do with it. They bent over backwards for you, gave you a F class seat for NOTHING, and did a little more than most of the legacies during your delay. I've seen the drink cart at CO a few times, but it doesn't seem to be the norm during a delay on any airline.

Most of us fly HP because of the PRICE. They are cheaper, don't have crazy SAT night stay requirements, and have sane change policies. Their walk-up F class fares are significantly cheaper than anyone else and Flightfund is far superior to SWA Rapid Rewards and jetBlue's True Blue.

This thread needs to be closed. You have made your point, we have made ours, and the discussion is over. We will continue to fly HP and you apparently will not. Big deal.

Since you won't be flying HP anymore, I assume we won't hear from you either.

These anti-HP threads are getting a little annoying. There is another one on row 22 in the 737.

They seem to come from people that have either flown HP 2-3 years ago and still haven't let go of their grudge or from people that really don't fly much.

I suggest the 737 poster sit on CO's 737-700 row 22 from EWR-LAX some time. They will find the same configuration. At least HP doesn't use the 737 on 6 hour trans-con flights.

As for the start of this thread. As I said earlier, do us all a favor, don't fly HP and don't report back to us when you have a generally good experience and start a thread calling the airline slime.

As for your ticket price, it has everything to do with it. They bent over backwards for you, gave you a F class seat for NOTHING, and did a little more than most of the legacies during your delay. I've seen the drink cart at CO a few times, but it doesn't seem to be the norm during a delay on any airline.

Most of us fly HP because of the PRICE. They are cheaper, don't have crazy SAT night stay requirements, and have sane change policies. Their walk-up F class fares are significantly cheaper than anyone else and Flightfund is far superior to SWA Rapid Rewards and jetBlue's True Blue.

This thread needs to be closed. You have made your point, we have made ours, and the discussion is over. We will continue to fly HP and you apparently will not. Big deal.

Since you won't be flying HP anymore, I assume we won't hear from you either.

AMEN! ^ I second the motion to lock it up.

This conversation has run its course -- and then some. Let's move on. Thread Closed

AZ Travels the World
Moderator