Online Travel Booking and Bidding Agencies - Anyone SUCCESSFUL in getting EBAY-Priceline points posted AFTER 30 DAYS no show?

Here are my experiences to date:

16 successful bids, in 11 cases the points posted between 12:00 noon and 12:02 noon the day immediately after the EBay transaction.

If they do not post the next day, I have NEVER seen them post "later", automatically. Question 1: anyone with any different experiences?

Calls into the depths of Priceline's levels of phone reps yield the "we've told EBay to pay you 1,500 points, you need to wait 30 days, they ought to post automatically by the end of 30 days" (I am skeptical). I am at about day 26 on the first one where I'm eligible to push the issue further. Question 2: Anyone crossed the 30 day boundary yet and escalated this? What are your experiences?

Question 3: If you have multiple successful bids in the same day, I am assuming the little codes associated with the deposits in your PayPal points detail page are useless in helping you figure out which particular transaction with EBay the points derive from. Correct?

I had 4 unposted priceline bids in the last 2 weeks. I wrote to Priceline and everything they said it'll be posted within 30 days. I'm still a little skeptical.

Otherwise, points normally post by 12pm PDT the next day.

Here are my experiences to date:

16 successful bids, in 11 cases the points posted between 12:00 noon and 12:02 noon the day immediately after the EBay transaction.

If they do not post the next day, I have NEVER seen them post "later", automatically. Question 1: anyone with any different experiences?

Calls into the depths of Priceline's levels of phone reps yield the "we've told EBay to pay you 1,500 points, you need to wait 30 days, they ought to post automatically by the end of 30 days" (I am skeptical). I am at about day 26 on the first one where I'm eligible to push the issue further. Question 2: Anyone crossed the 30 day boundary yet and escalated this? What are your experiences?

I did quite a few Priceline reservations in June/July and they did post typically the following day or day after.

I did, however, make sure than whenever I made a new bid (changed dates) I always went back to the eBay Anything Points page and started all over.

there really is no pattern to when things post or do not post as of late. starting from scratch does not matter. getting a win on the first bid does not seem to matter. there is clearly a system issue and priceline wants us to wait 30 days.

hopefully all we get posted correctly eventually.

rich

missing points for 6 bids now.

Missing points from one bid.

It's been over 30 days.

What's the best-practice for followup?

Missing points from one bid.

It's been over 30 days.

What's the best-practice for followup?

Gleff, you seem to be the first one (who has posted) who is over 30 days. I'm almost there. If you feel like pushing this, I think it is Priceline you need to speak to, and you definitely need to escalate past the front line to the "travel services" people at least. I predict rocky travling on trying to get these posted, but if you feel like leading the way, please do tell us what happens.

I'm going to be able to call again in just a few days now, as well.

Silb

I am missing 4500 points as well. Very skeptical they would post without more complaining.

Has anybody had success getting points for August bids - none of mine have posted.

Priceline told me it is 30 business days - that translates into a 6-week wait...

I have one successful August bid that has posted. I don't know which, one of my real frustrations.

I have successful 4* bids from 8/13 and 8/17. One of those has posted.

Juft file complaint with the BBB first against both eBay and Priceline and see what happens. Then you can always complain to the Attorney General as well. You can fill out the forms on the web.

My bid on Aug 19 posted as usual again on Aug 20.

I have a bid from almost 2 weeks ago that hasn't posted yet. My first problem. I'm going to be booking more in the next few days, and wanted to know if anyone has been sucessful in getting their points when they didn't post immediately.

I think the short answer is "no" - nobody who has posted here has as of yet been successful in getting points posted if they failed to post the next day at noon.

I have not had my points for reservations made in early August post either. (I have not made any reservations on PL until today.)

My successful 4-star bid made on August 10 has not posted either. This is really annoying, since you get caught in the auto-email programs whenever you try to resolve. Posting was always within 24 hours on all previous bids.

ARRGHHH

I guess my biggest fear though is that the "success" of this offer has overwhelmed their marketing/financial gurus and it -- like all those wonderful priceline.com bonus $$ offers of years gone by -- will get yanked altogether.

ARRGHHH

I had successful bids through Priceline for 3* Hotels (via EBAY) on August 23, and August 24.

Neither have posted to my Paypal/EBAY Anything Points account.

Prior to that I had about 9 bookings, and all posted shortly after noon PST on the day following the successful bid.

I did, however, make sure than whenever I made a new bid (changed dates) I always went back to the eBay Anything Points page and started all over.

i am now thinking there may be more to this theory. My last 3 bids have all posted. (still missing 6)

The only thing i did different was when i went to add a zone for a free re-bid i logged out, went back the the ebay start page, re-entered all the info, logged in, and placed a bid with the new zones.

All the bids I have done since starting this process have posted. So my advice is to start from scratch on each bid and not just add free zones thinking that priceline will remeber your ebay id.

rich

That shouldn't make a difference (logging out). My winning bid has the "Take me back to eBay" logo on the top. eBay is such a hassle to get any kind of real response from.

I've had points post successfully even when my winning bid included a free rebid zone.

Have had good luck, in general, with all hotel bids posting to PayPal, until last week. So far successful bids made on July 20 & July 24 have not posted.

Is it a general consensus among FT'ers that if points don't post by Noon the following day, you're in trouble? That seems to be my experience.

Here is a link to Ebay help with "Anything Points" (see bottom of page):

http://pages.ebay.com/help/buy/anythingpoints.html

Here is the latest on my end in this saga (copy of email sent to this link today):

Hi there,

I am writing about my Anything Points account. I regularly use the "Priceline" offer through the EBay anything points offer page to purchase hotel rooms. Sometimes I am awarded the 1,500 EBay anything points; sometimes I am not. I am currently owed approximately 60,000 points (Value: $600.00) that are not in my account. Some of these transactions occurred over 60 days ago (the offer page guarantees the points will be posted within 30 days).

I have contacted Priceline regarding this issue at 800-774-2354, where the call was escalated to management in their "Travel Services" division, and top-level supervisors have assured me that Priceline is correctly transmitting the information to EBay, and has paid EBay for all these missing points (see example below).

I have also contacted PayPal at 888-221-1161, where my call was escalated to Member Services and handled by Angela and her supervisor Melissa. They have explained to me that the process by which points are awarded and then posted to my EBay Anything points account is: Vendor (Priceline awards points --> EBay receives this information from vendor and assigns a unique redemption code --> EBay transmits this redemption code to PayPal, which posts the points in the user's PayPal account. Angela and Melissa assured me that for the purchases in question, PayPal has never received a redemption code or posting information from EBay. Therefore, I conclude that (i) Priceline has correctly transmitted the information; (ii) EBay has received this information; (iii) EBay for some reason in these cases has not generated a redemption code nor sent any information to PayPal.

It is suggested by all parties that EBay is the only party which can resolve this; therefore, I ask for your assistance in receiving these 60,000 points (value: $600.00). I understand that email is the only way I can communicate with EBay, and that no telephone calls are allowed. Therefore, excuse the highly technical nature of this email. Please help me with this.

As one example (of about 40 overall example where 1,500 points are due in each case): on July XX, 2004, I purchased a "four star" hotel room at Priceline. The Priceline request number was XXXXXXXXXX. According to Priceline, on July XX at 4:02 a.m., Priceline transferred 1,500 points to my account (value: $15.00). According to PayPal, there is no record of these points being awarded or posted to my PayPal account.

There are approximately 39 more examples of this. Some "kink" is occurring. I should also mention that many people are experiencing this same issue: see www.flyertalk.com in the "Travel Bidding" forum. The issue is obviusly larger than just me, but as I have so much money at stake, $600.00, I am really hopeful that you can help resolve this. Should you wish to discuss this by telephone, please call me at (XXX) XXX-XXXX. Thank you in advance.

I had four 5-star bids yesterday. Was awarded 1500 eBay points today. Thank you Priceline, thank you so much.

They now owe me 9000 points at least. I believe there is more to this story as well - at least I have their "We owe you 4500 points, have a wonderful stay" email from early August. :rolleyes:

Dear Sir/Madam at Priceline,

I emailed you before about eBay Anythingpoints. I am very frustrated by your
process to be honest. Yesterday, I had four successful bids for 5* Bangkok
Hotels (e-mail addresses xxxxxxx@HOTMAIL.COM, xxxxxx@xxxxxxxx.FI). I bid
each and every bid via eBay Travel, thus I should have been awarded 4 x 1500
points.

However, only 1500 posted today at noon. Despite Priceline quoting a
30 business day window, it is a commonly known fact that the points either
post the next day or never. I am not the only one having issues with the
points. Please have a look at www.flyertalk.com and choose the travel
bidding forum. I am still missing points (4500) from my August 4th bids.
Right now, I am missing 9000 points or $90 of PayPal currency. I bid approximately 100 nights per year via Priceline, so I hope at least someone at the Priceline team would take these comments seriously.

Sincerely,

Mr. LH747FTL

I am currently owed approximately 60,000 points (Value: $600.00) that are not in my account.

Geez, do you think you use PL enough?!?!?!??! You must be their best customer if you've got 40 stays that HAVEN'T YET POSTED. Wow! Anyway, thanks for posting your letter and providing the link. That was VERY well written and has inspired me to write a letter this weekend as well!. ^ ^

I used PL a whole bunch to rack up Hyatt FFN's for me and a bunch of people at work. :)

I'm writing too, so thank you Silb for your example.

Can't wait to hear Ebay's response to your letter.........

Is the EBAY logo on the upper right corner of your Priceline confirmation sufficient "proof" that you made your bid via the EBAY link and are therefore entitled to the anything points? Is there anything else you should or could do to preserve your rights under the EBAY offer? Thanks, and keep up the good fight.

I booked 3 PL 4* stays a few days ago. 2 posted, 1 did not. Add this to the one that didn't post 2 weeks ago, and they're batting 50% lately.

Priceline's reply to my e-mail was the usual - "We have made special arrangements for you to speak to a Priceline representative" :rolleyes: :rolleyes: :rolleyes:

I am travelling and studying in Asia, and plan not to buy phone cards to take advantage of this special opportunity. Instead, I plan to email them the request numbers exactly 30 business days after bidding and see how they respond.

I booked 2 PL stays on Sunday, both posted yesterday. Interestingly, one was a 2* bid that PL upgraded to a 3* where they gave me the 1000 points for a 3*. I thought that was decent of them.

Is the EBAY logo on the upper right corner of your Priceline confirmation sufficient "proof" that you made your bid via the EBAY link and are therefore entitled to the anything points? Is there anything else you should or could do to preserve your rights under the EBAY offer? Thanks, and keep up the good fight.

anyone else notice the ebay icon seems to disappear when the reservation is more than 30 days old?

rich

anyone else notice the ebay icon seems to disappear when the reservation is more than 30 days old?

rich

Just checked mine. I noticed the exact same thing. Ebay probably does that so they can deny you after the "30 day wait". Good thing I printed mine out.

thesilb, what every happened with your communication with Ebay after the 30 day period? Did they finally give you your points? Let us know.

Oh, man!

Great catch - thanks for saving those of us who would have been left without any backup. I'll print mine out now. Anyone have Ebay or Priceline
dispute whether you made the bid through the link?

This whole "you can't call us" thing is bizarre!

I'm a latecomer to anything points, and only 6000 of my supposed 12000 points have posted. All the confirmations have the EBay icon at the top.



anyone else notice the ebay icon seems to disappear when the reservation is more than 30 days old?

rich

Thanks for the info. I always print them out, but will make sure I keep them to use for verification.

Just to update, I have not received any reply yet from EBay for my message sent last week which I posted above.

I just received this message:

Hello,

Thank you for taking the time to write eBay Customer Support with your
request. I realize how frustrating this has been for you, and I'll be
happy to help.

I have sent your points request to one of our Anything Points
Specialists, and they will look into this for you. As soon as I hear
back from them, I will email you and let you know what they discovered.
We hope to have this resolved for you soon.

I apologize for any inconvenience this situation has caused you. We
hope that your experiences at eBay will always be pleasant and
successful. Good luck in all your eBay activities and thank you for
using eBay.

Regards,

[Name omitted]
eBay Customer Support

thesilb, what address did you send your letter to?

Thanks!

It is absolutely useless to contact eBay's or PayPal's customer service if you don't have a designated representative. The Priceline's customer service is even worse.

Whenever I have contacted the company to make it right and they don't follow up I typically file the complaints with the BBB and Attorney General. I urge you to do this as well. This normally guarantees that you will receive satisfactory resolution very promptly.

anyone else notice the ebay icon seems to disappear when the reservation is more than 30 days old?

rich

You're so right. I just checked a bid made on July 29 and the EBAY logo is gone, however it's there on a bid made on August 2. Thankfully, I received points for both bids, however I'm missing points for 3 bids made within the past 30 days. Better print those out now!

And another thing......

Although most everyone uses Priceline for hotels, has anyone noticed the Ebay icon never displays throughout the bid process when you're bidding for airline tickets, car rentals and/or vacation packages?

Gleff, I sent the letter to the email which is in the link at the top of my post.

I finally got on the stick today and wrote concerning my three missing hotel bids. I hope others are writing as well.

Here's the email I sent.....

Dear EBAY Anything Points Program,

I have three outstanding hotel bids with Priceline that I have not received points through the EBAY Anything points program. In other words, the points have not been posted to my PayPal account.

Although I'm aware that EBAY claims it can take up to 30 days for points to post, it appears that points are always posted at PayPal at Noon the day following the successful Priceline bid. This is the case with each and every one of my Priceline bids that DID get posted correctly to my PayPal account. In my case, if the points don't post at PayPal by Noon the following day, they never get posted at all.

Also, it is customary that successful Priceline hotel bids made via the link from EBAY contain an icon "Back to EBAY travel" in the upper right hand corner of the Priceline confirmation page. This icon, which identifies that the bid was made via EBAY disappears once the bid is 30 days or more past. This is very disheartening as it appears to remove the proof that one placed the bid via the link to Priceline from EBAY.

I know I am not the only person with this problem. I read and contribute to a Travel Bidding forum at FlyerTalk.com. There are several others posting this very same problem. Obviously there is some sort of technical glitch that is preventing many people from getting their points to post properly.

Below are the three outstanding Priceline hotel bids that have not posted to my PayPal account.

1. 1500 Points. Priceline request #XXXX on 8/21/04.

2. 1500 Points. Priceline request #XXXX on 8/25/04.

3. 1000 Points. Priceline request #XXXX on 8/27/04.

Please open an investigation on my behalf immediately and reply at your soonest convenience.

Sincerely,

XXXX

P.S. Is there a telephone number I can use to resolve this w/Ebay?

Well..for the first time ever...I noticed I got 1,500 today at noon and I most certainly did not purchase anything at Priceline yesterday. Could they be starting to trickle in? Still no official word from EBay yet - and still a whole heck of a lot of missing points - but this is encouraging. ^

Well I have not had any further "missing" points appear, but I did have this excahnge of email with EBay:

From EBay

Hello,

I just wanted to update you on the anything points issue you emailed in
about earlier. I have heard back from our points department regarding
your case, and they relayed to me the following:

"I see alot of transactions for this customer and they are all going to
XXXXXXXXXXXXXXXX which I confirmed with paypal is for XXXXXXXXXX@XXXXXXXX.com."

Again, I apologize for any inconvenience this situation has caused you.
Thank you for your patience and thank you for using eBay.

Regards,

[Name omitted]
eBay Customer Support

Sent to EBay

Hi [Name omitted],

First off, thanks for taking the time to follow back up. I appreciate it. Unfortunately, however, the response provided by EBay's Anything Points specialist doesn't help to address my problem.

It is quite true that I've had a lot of transactions, and quite true that SOME of the points (52,500 approximately) have properly posted, the problem here
is that quite a few of the points have NOT posted, as outlined in my previous email. I'm short about 60,000 points (value: $600). So to recap: I am owed
approximately 112,500 points, of which 52,500 have posted, and 60,000 are missing. It has been over 60 days since some of the transactions occurred in which no points were ever awarded (EBay and Priceline's posted rules say all points will be posted within 30 days).

Please let me know what I need to do to get the missing points credited to my account. If you or anyone at EBay wishes to discuss this by telephone, please call me at (XXX) XXX-XXXX or let me know a number at which I may call you. Thank you for your continued help with tracking down my missing 60,000 points.

Best regards,

[Name omitted]

"I see alot of transactions for this customer and they are all going to
XXXXXXXXXXXXXXXX which I confirmed with paypal is for XXXXXXXXXX@XXXXXXXX.com."




Are they saying some of your points are going to someone else's PayPal account? Or are they merely looking at the points that have already posted to your own account, disregarding the 1000's that haven't? Too bad we don't get an email confirmation from EBAY everytime we win a successful Priceline bid.

I'm waiting for a follow up letter as well, however during one email exchange the representative did confirm to me there is no way to speak with them by phone. Frustrating......

Keep plugging away, and thanks for sharing all your follow up info.

Well, the above sent a few hours ago was quickly responded to. Here's a copy of round #3 exchange of emails:

Received from EBay

Hello,

Thanks for writing to us. I appreciate the opportunity to assist you with your question regarding Anything Points.

After researching this issue it appears that this is a PayPal issue. I have included a general outline of the Anything Points program. The reason this issue is to be handled by PayPal directly is because the Anything Points are added into your PayPal account directly and not your eBay account. Please click this URL for general information about the Anything Points program.

I hope this clears things up.

Regards,

[Name omitted]
eBay Customer Support

Sent to EBay

Hi [Name omitted],

Thank you for writing back so promptly, I really appreciate it. I'm at a loss as to what to do. I have spoken with PayPal on three occasions, most recently with Angela and her supervisor Melissa. Melissa is a high-level supervisor with PayPal and told me that there is nothing PayPal can do, that this is an EBay
issue. So I am in a situation where PayPal is telling me to contact EBay and EBay is telling me to contact PayPal. If it were $15 and not $600 missing, I'd let it go...but for $600 I'd like to try and resolve it. I'm sure this is as frustrating for you as for me - and believe me, I appreciate your help. Kindly let me know what to do here. If you'd prefer to speak with me via telephone, please call me at (XXX) XXX-XXXX or let me know where I can call you. Thanks very much,

[Name omitted]

Are they saying some of your points are going to someone else's PayPal account?

The number (which I omitted for privacy reasons) is my correct EBay Anything Points account number.

I am out three Priceline booking also, one made on 8/5 and the others on 9/1.
Please advise of who I can write to? How many Ebay anything points do you get for three one night stays? Thanks.

I am out three Priceline booking also, one made on 8/5 and the others on 9/1.
Please advise of who I can write to? How many Ebay anything points do you get for three one night stays? Thanks.

1500 per booking for 4-5*, 1000 for 3* as far as I know. 500 for 1-2* I think.

Today, mystery 1500 points posted to my account. Now I am missing 5 stays and have no clue which ones :mad: :mad: :mad:

1500 per booking for 4-5*, 1000 for 3* as far as I know. 500 for 1-2* I think.



2.5 stars nets 1000 points as well as 3 stars, I believe.

And, yes, it's per booking, not per night.

I finally got on the stick today and wrote concerning my three missing hotel bids. I hope others are writing as well.

Here's the email I sent.....

Dear EBAY Anything Points Program,

I have three outstanding hotel bids with Priceline that I have not received points through the EBAY Anything points program. In other words, the points have not been posted to my PayPal account.

Although I'm aware that EBAY claims it can take up to 30 days for points to post, it appears that points are always posted at PayPal at Noon the day following the successful Priceline bid. This is the case with each and every one of my Priceline bids that DID get posted correctly to my PayPal account. In my case, if the points don't post at PayPal by Noon the following day, they never get posted at all.

Also, it is customary that successful Priceline hotel bids made via the link from EBAY contain an icon "Back to EBAY travel" in the upper right hand corner of the Priceline confirmation page. This icon, which identifies that the bid was made via EBAY disappears once the bid is 30 days or more past. This is very disheartening as it appears to remove the proof that one placed the bid via the link to Priceline from EBAY.

I know I am not the only person with this problem. I read and contribute to a Travel Bidding forum at FlyerTalk.com. There are several others posting this very same problem. Obviously there is some sort of technical glitch that is preventing many people from getting their points to post properly.

Below are the three outstanding Priceline hotel bids that have not posted to my PayPal account.

1. 1500 Points. Priceline request #XXXX on 8/21/04.

2. 1500 Points. Priceline request #XXXX on 8/25/04.

3. 1000 Points. Priceline request #XXXX on 8/27/04.

Please open an investigation on my behalf immediately and reply at your soonest convenience.

Sincerely,

XXXX

P.S. Is there a telephone number I can use to resolve this w/Ebay?


Here's the response from EBAY this morning regarding my three Priceline hotel requests that haven't posted to PayPal yet.

Hello XXXXX,

I just wanted to update you on the anything points request from your
Priceline purchases you emailed in about earlier. I have heard back
from our points department regarding this issue, and they replied with
the following:

"I took a look at the offer numbers the member wrote in about. I have
put in a deploy request to update his points status so that the points
request is picked up and sent to you later this week."

You should receive the anything points from your Priceline transactions
by next week at the latest. Again, I apologize for any inconvenience
this situation has caused you. Thank you for your patience and thank
you for using eBay.

Regards,

XXXXXX XX
eBay Customer Support

And my reply back to them.....

Hello XXXXXXX,

Thanks for your timely follow up and response. I'll keep an eye out over
the next few days to see if the points post to my PayPal account.

Since this seems to be somewhat of an ongoing issue with not only myself,
but others as well, I do have a few questions for the AnythingPoints
specialists.

1. From the three transactions you have just resolved for me, can you
determine where, exactly, the breakdown of the points transfer is occuring,
since we are dealing with three different entities, Priceline, EBAY and
PayPal? Knowing this information is crucial so that myself (and others)
will know where to go the next time points fail to post to our PayPal
accounts. This will save everyone a lot of wasted time, including
employees of Priceline, EBAY and PayPal.

2. Is there anything I, as well as others, should be doing differently when
we are missing points in our PayPal account? Again, since this is
happening to a variety of different people, we want to make this as
streamlined a procedure as possible. Any suggestions you have will be
greatly appreciated.

3. Since this is a fairly universal problem, is Priceline, EBAY or PayPal
taking steps to correct the situation?

Thanks again for your intervention and resolution. I really appreciate it.

Have a good day,

XXXXX

This looks like good class action material. I am missing two 1,500 point awards for 5* hotels and have never had any of my 3 car bid points post.

I just don't have the time to be waste on those phone systems pursuing $45. Given how many of the 41,000 flyertalk members are experiencing problems, I am guessing this problem is huge (given the millions who use Ebay and Priceline).

Perhaps we have a good attorney reading this board who is salivating over the next Ebay/Paypal/Priceline class action suit.

This looks like good class action material.
Yeah right!!!! I don't know about that. I'd say there are less than 50 of us that are having this problem that read FT, not 41,000. If this was a big deal, it would be much bigger than a 60 post thread stuck in the Travel Bidding forum. Now overall it IS big and Ebay and PL are screwing a lot of people and withholding a lot of money, but the way the CS is, nobody is really gonna do anything about it other than a few of us who are persistant (and I'm sure even persistance will pay off, but it will do nothing for everybody else who got screwed). I do agree that it is such a bother to mess around pulling your hair out trying to get $10 back from Priceline. The customer service of these 3 companies is just an absolute joke. If any of them had any decent competition in their markets, all 3 of them would be out of business!!

On another note, has anybody thought of disputing the PL charges with their credit card? I was always wary of this tactic as I thought it would take up tons of my time, but I did it about 6 months ago when BestBuy screwed me and it only took about 2 minutes on the phone with the credit card and I was credited my $230 back. Is it possible that if we all dispute every charge that we didn't get our Ebay points for then that would FORCE PL to get on the stick and do something about this? It would take virtually no time (especially compared to writing letters, phoning the 3 different companies, e-mailing them all daily, etc) and if we don't get our points we would screw PL over several times more than they tried to screw us over. I have heard that PL (or maybe its Paypal) doesn't take kindly to people disputing charges. Anyone every tried it before?

My problem with disputing the Priceline charges are (i) I really rely on Priceline and I don't want to be blacklisted, which they certainly could do; (ii) after thorough investigation I do not believe it is Priceline's fault and (iii) I am not sure under the FCRA you actually have a legally valid dispute, for technical reasons which I won't dive into.

I would be much more likely to file a small claims against EBay if I was really pissed off.

There are quite a few "small" class actions by small or medium size law firms; we just hear only about the "big" ones on the news. This has only been going on for a few months...but if EBay/PayPal/Priceline let this continue down the road with no remedy, I certainly think a small or medium firm might be interested in looking into this in terms of a class action. It is sort of a "perfect" type of action fro obtaining class status in a legal sense (relatively small damages per individual plaintiff which makes it unlikely that any single plaintiff will enforce its rights; all plaintiffs similarly situated; etc. etc.).

On another note, has anybody thought of disputing the PL charges with their credit card? I was always wary of this tactic as I thought it would take up tons of my time, but I did it about 6 months ago when BestBuy screwed me and it only took about 2 minutes on the phone with the credit card and I was credited my $230 back. Is it possible that if we all dispute every charge that we didn't get our Ebay points for then that would FORCE PL to get on the stick and do something about this? It would take virtually no time (especially compared to writing letters, phoning the 3 different companies, e-mailing them all daily, etc) and if we don't get our points we would screw PL over several times more than they tried to screw us over. I have heard that PL (or maybe its Paypal) doesn't take kindly to people disputing charges. Anyone every tried it before?

Since we're dealing with three different companies, I have no basis to automatically point the finger of blame at Priceline. thesilb has done a great deal of ground work, and by his/her findings it looks more like the fault swings toward EBAY at this point.

I think disputing Priceline charges is very risky at this stage of the game.

Yes, I guess you guys are right. I'm not even saying it is PL's fault, it may very well not be. I had just figured if I disputed several charges, then there would finally be some incentive for PL customer service to get off their butts and finally do something for once. There really doesn't seem to be much incentive for them to do this currently as it costs them money to give us our deserved points and we all know PL C.S. doesn't like to do anything to help out a customer without giving them a major hassle.

I emailed PL regarding my missing points. Only one is actually over 30 days (one is about to hit 30 days, and another is just not going to post...). Regarding that one, they told me to call. I did, and within a minute the CSR said she was putting through a request to credit the points and that they'd show up within 7 days. We'll see.

Meanwhile I'll have to contact them again on the other two that are missing...

Well, I've done close to a dozen Priceline/Ebay bids and my points have always posted on target within 24-48 hours. Never a problem yet!

From the three transactions you have just resolved for me, can you
determine where, exactly, the breakdown of the points transfer is occuring,
since we are dealing with three different entities, Priceline, EBAY and
PayPal? Knowing this information is crucial so that myself (and others)
will know where to go the next time points fail to post to our PayPal
accounts. This will save everyone a lot of wasted time, including
employees of Priceline, EBAY and PayPal.



Just received this response to my question above.....


"Hello XXXXX,

Thanks for writing back with your questions. I'll be happy to help.

Let me explain how the points process works. When you complete a
purchase with Priceline that offers anything points, Priceline records
the transaction, and then sends the transaction files to our points
department. This process usually takes 24-48 hours. Once we have the
transaction files, we are then able to deposit the anything points you
have earned in your anything points account at PayPal. If the points do
not show up in a 48 period with any partner offer, most likely the
problem occurred because the partner didn't send us the necessary
transaction file or they had your information listed incorrectly, so
your points didn't show up. That is why we would first encourage you to
contact Priceline and verify your purchases with them, as well as your
anything points account information, and that will speed up the process
for you to receive your anything points.

Again, I apologize for any inconvenience this situation has caused you.
Thank you for using eBay.

Regards,

XXXXXXX XX
eBay Customer Support"

This is the biggest finger-pointin' boondoggle I've seen in some time. I'm beginning to believe nobody will step up and remedy these issues without some sort of outside pressure (BBB, small claims, etc.). I'm not feeling too motivated to keep at this. :td:

This is the biggest finger-pointin' boondoggle I've seen in some time.

Exactly. If Priceline were the problem, EBAY wouldn't spend a moment's time researching my lost points.

I emailed PL regarding my missing points. Only one is actually over 30 days (one is about to hit 30 days, and another is just not going to post...). Regarding that one, they told me to call. I did, and within a minute the CSR said she was putting through a request to credit the points and that they'd show up within 7 days. We'll see.

Meanwhile I'll have to contact them again on the other two that are missing...
Well, the points for the reservation I called about over the weekend posted as promised.

Just noticed an interesting point in my case - based on the print-outs, all of my missing stays were bids made using Opera browser. Maybe it's just a coincidence, but everything I have bid using IE has posted.

called the number given to me by Priceline. She said she had many calls about this and after taking my request numbers she said I should see the points in 3 business days.

fingers crossed!!!

rich

Here have been my observations:

I have placed about 7 bids through the Ebay/Points program (thanks to this forum - didn't even realize it existed). Anyway, first couple went fine, then 1 didn't post. That was a hotel bid that was rejected, and I added another zone, and then was accepted. No points posted. Since that point, I go back to the Ebay points page after every rejected bid and start over from there - and have not had a problem since. Well, except one other time when I forgot to start over, and just added a zone - sure enough - no points.

So, my advice is make sure that if a bid is rejected, you start completely over from the ebay points page. This is what has worked for me, but of course, YMMV.

Would someone care to share the number? :)

1-800-774-2354

In my case - one word - USELESS.

"Our records show your points have been sent."

:mad: :mad: :mad: :td: :td:

called the number given to me by Priceline. She said she had many calls about this and after taking my request numbers she said I should see the points in 3 business days.

fingers crossed!!!

rich

Rich, would you mind sharing the name of the person you spoke with at Priceline with us?

I have an update.

After not hearing from EBay for some time, I did finally receive an email back from a very nice person at Priceline who stated that he was going to help me with my problem. This was Friday afternoon and I did not get the email until Saturday, at which time I sent a thank-you note and a response. I don't expect to hear again from this gentleman until next week; however, about 50% of my missing points now seem to have posted on Saturday and Sunday, a few fairly large batches of points each day.

I did ask this gentleman in email if he could give me any guidance which I might post here for this community regarding if efforts are underway to make the awarding of points more reliable so that it will not be necessary to have to ask for points to be posted.

I will let you know what I find out, but I have to say it is quite nice to have received two very large batches of deposits this weekend.

Priceline, I still don't understand what happend here - but thanks! ^

Rich, would you mind sharing the name of the person you spoke with at Priceline with us?

It was the CSR i got when dialing the 800 number mentioned above. Of course after telling me that she could help and would be in touch in 3 days, nothing has posted and no contact has been made. Will follow up in a few days. :td:

rich

I have received another communication from the person assisting me at Priceline. This person has asked that, for now, I do not post their contact information so they can focus their efforts on trying to solve the problem globally for all users versus responding to individual requests. Seems fair. I can tell you, this appears to be someone quite "high up" in terms of rank who is directly working on this, so I suspect a global solution will be forthcoming. Here's a snippet of their email to me:

"I am currently focused on both your specific situation and the
underlying cause of why customers are not seeing their points in a timely
manner. My aim is to see if we can proactively identify customers in the
same situation without having them contact us and apply any missing
points (as well as fix it moving forward)." ^ ^ ^

This person told me that, whilst they are working on a global solution, people should continue to contact the regular Priceline toll-free number to request individual assistance. I suspect that in the event a global, retroactive solution is not found, they will then deal with individual requests on a one-by-one basis.

By the way, I have continued to receive large batches of points each day since Saturday. Yesterday another 6,000 points posted. All of my missing ones seem to be releasing into my PayPal account with time, though I am still missing some, I have recovered perhaps 75% of what is owed to me as of today.

thesilb,

With your latest round of emails from Priceline, has your opinion been swayed at all that the root of the problem lies with Priceline rather than EBAY?

By the way, I have continued to receive large batches of points each day since Saturday. Yesterday another 6,000 points posted. All of my missing ones seem to be releasing into my PayPal account with time, though I am still missing some, I have recovered perhaps 75% of what is owed to me as of today.

thanks thesilb!! hope this works out for all of us!!!

rich

thesilb,

With your latest round of emails from Priceline, has your opinion been swayed at all that the root of the problem lies with Priceline rather than EBAY?

I think it is really hard to say. I do think, though, that if I were Priceline and I had paid EBay for these points and they were not being posted to my customers' accounts...I would take the time to sort it out. Also I note that Priceline is "reachable" via phone and EBay is not...therefore I speculate that Priceline is receiving the bulk of complaints related to this and is most motivated to act.

I'm not sure we'll ever know what "glitch" went wrong where...but, no matters whose fault this is, thankfully someone at Priceline is stepping up and doing the right thing here.

:p :p :p :p :p
HUGE THUMBS UP FOR PRICELINE!!!
^ ^ ^ ^ ^

I can now report that I have ALL my missing points and the following to communicate:

We have identified the causes of the couple issues with the Priceline-EBay points transactions. The fix should be in place by the middle of next week. Once the fix is in place, a large batch of points transactions for other customers should post over the following few days.

Customers should start seeing missing points for bookings made up through early September as of next Friday or Monday and then bookings made from early September through now the during the following week.

I am working on setting up a temporary email address specifically for Priceline-EBay points issues for any customer that may continue to not see their points after next week.

Once this address is set up, I would appreciate it if you could share it with the FlyerTalk community. The address will be for points issues only (customer service issues will be directed to the appropriate channels) and I will keep it around until I am satisfied that the ongoing issues have been resolved. Once I have it set up, I will share it with you so you can post it.

[QUOTE=thesilb]
HUGE THUMBS UP FOR PRICELINE!!!


GREAT NEWS!!!!! It looks like PL actually is trying to help and it may have actually been an honest mistake. That's nice. I guess we'll see in a week for sure though. But it looks promising!!! Thanks for posting this. ^ ^

:p :p :p :p :p
HUGE THUMBS UP FOR PRICELINE!!!
^ ^ ^ ^ ^
And an equal number of raised thumbs for thesilb for having the tenacity and determination to see this issue through to the happy conclusion, and for sharing the information so readily.

(Many thanks from a former Marin-ite (Kentfield))

Still no points for me, after the 30 day "they'll post"... Called again today and got "they posted to your acct 9/22, you need to give it 7 days from then to show up on your account"

We'll see...

Thanks Non-Non-Rev!!

burkey, you should read the post a few above. You should have your points within the time specified (couple of weeks outer limit). I really believe you will get them. I got all of mine and I do believe they are going to make good on this.

Got this in the mail today... I have only complianed to Priceline, but the email came from ebay and was sent to my ebay e-mail account which is different then my priceline account.

Hello,

I just wanted to update you on the anything points issue you emailed in
about earlier. I have heard back from our points department and they
have informed me that the points you have earned from your Priceline
purchase will post to your account later next week.

Again, I apologize for any inconvenience this situation has caused you.
Thank you for your patience and thank you for using eBay.

Regards,

Brandon G. R.
eBay Customer Support


Fingers crosses they come through.

Are they doing a general review of all points? I mean, just think of the people who don't complain? There must be billions of eBay points not being delivered.

OK, so I had pretty much given up on my "lost" $15 from way back in mid-August, especially since successful bids made after then were posting as expected the following day @noon PT. I had sent off a few emails back in September, but got annoyed by both sides telling me to talk to the other via canned email replies and wait "for 30 days to have your points posted". Arguing for $15 wasn't worth it.

I placed two successful bids (3*) on Saturday 10-02-2004 using the ebay travel link. Neither has posted to my paypal account as of 2AM PT on 10-05-2004.

Did anyone else place a successful bid on 10-02 via EbayTravel and get their points? I can handle a stray missing credit, but two in one day !? Have they changed their transfer/posting feeds?

Thanks

I placed two successful bids (3*) on Saturday 10-02-2004 using the ebay travel link. Neither has posted to my paypal account as of 2AM PT on 10-05-2004.

Did anyone else place a successful bid on 10-02 via EbayTravel and get their points? I can handle a stray missing credit, but two in one day !? Have they changed their transfer/posting feeds?

Thanks

Placed a successful bid on saturday (10/2/04) - no points yet. Everything in the past posted within a day or two. Not a good sign.

I have made 6 different reservations, begining October 1st through today, and I have received no points....

This is the first time this has happened to me. They usually post quickly.

Hello,

I just wanted to update you on the anything points issue you emailed in
about earlier. I have heard back from our points department and they
have informed me that the points you have earned from your Priceline
purchase will post to your account later next week.

Again, I apologize for any inconvenience this situation has caused you.
Thank you for your patience and thank you for using eBay.

Regards,

Brandon G. R.
eBay Customer Support


Fingers crosses they come through.


I've been involved in a number of email exchanges with the above EBAY representative since late August. My latest email dated September 24 stated I should receive my missing points by the "end of next week". Well, the "end of next week" came and went with no points posting. I should point out that this was not the FIRST email promising points should post by the "end of the week" as this charade has been going on for a good six weeks now....

I have received another communication from the person assisting me at Priceline. This person has asked that, for now, I do not post their contact information so they can focus their efforts on trying to solve the problem globally for all users versus responding to individual requests. Seems fair. I can tell you, this appears to be someone quite "high up" in terms of rank who is directly working on this, so I suspect a global solution will be forthcoming. Here's a snippet of their email to me:

"I am currently focused on both your specific situation and the
underlying cause of why customers are not seeing their points in a timely
manner. My aim is to see if we can proactively identify customers in the
same situation without having them contact us and apply any missing
points (as well as fix it moving forward)." ^ ^ ^

This person told me that, whilst they are working on a global solution, people should continue to contact the regular Priceline toll-free number to request individual assistance. I suspect that in the event a global, retroactive solution is not found, they will then deal with individual requests on a one-by-one basis.

AIM A LITTLE HIGHER PRICELINE!!!!! :td: :td: :td: :td: :td: :td:

I can now report that I have ALL my missing points and the following to communicate:

We have identified the causes of the couple issues with the Priceline-EBay points transactions. The fix should be in place by the middle of next week. Once the fix is in place, a large batch of points transactions for other customers should post over the following few days.

Customers should start seeing missing points for bookings made up through early September as of next Friday or Monday and then bookings made from early September through now the during the following week.

I am working on setting up a temporary email address specifically for Priceline-EBay points issues for any customer that may continue to not see their points after next week.

Once this address is set up, I would appreciate it if you could share it with the FlyerTalk community. The address will be for points issues only (customer service issues will be directed to the appropriate channels) and I will keep it around until I am satisfied that the ongoing issues have been resolved. Once I have it set up, I will share it with you so you can post it.

I thought they figured this stuff out and we'd be getting our points last week. Great job PL, rather than crediting us our missing points, you stopped giving the bonus points totally in October as evidenced by the above few posts. I should've known better than to believe the above e-mail based on past PL customer service history. :td: :td: :td: :td: :td:

I forgot to mention a friend of mine is AHEAD of the game, receiving an extra 3000 points a few weeks ago for bids he never made. At the time these mystery points posted, his PayPal account was up to date, with no missing points outstanding.

I think Priceline/EBAY has a BIG technical problem on their hands, with the by-product being a PR nightmare....

Well, I am only the messenger here - but I can confirm I have received all points owed to me. Here is the most recent message received a day or two ago:

"I expect that you have gotten all your points by now -- please let me know if you haven't seen any or have any questions. Also, the changes to the process got put in place over the last couple days and a large number of customers should start seeing their points between tomorrow and early next week. I am still working on getting an additional email address set up for the FlyerTalk forum. Thanks again for your patience."

Obviously, I will post the email address as soon as I receive it so that those of you who have not yet received points may inquire.

Hopefully that's the case. I'll give it the big ^ ^ ^ ^ ^ ^ as soon as I see some points in my account, and not a second before then. The first time I bought their story, this time I'm a little more wary. I'll definitely post here letting you know when I receive my points though (I didn't have even have many, maybe 2500 points).

Two bids Oct 1 missing. My missing points balance is at 12000 now.

I have two stays that did not get AP posted. I've made two phone calls to Priceline within the last week. I was told allow 7 days.

The dates in question: 8/21 and 9/27


Updated 10/11:

Received points for 8/21 hotel stay 3 days ago after making the two phone calls mentioned above. Was told the 9/7 stay would post by next week. FYI this was after phone calls to Priceline's Customer Service number.

i made a bid sep 30th and my points posted the next day. I really thought they had this fixed until the new stories got posted. And now learning that the letter I got was just some form letter pumped out by some guy who has really no idea if the points will post is dissapointing.

I am still not convinced it is all pricelines fault. Ebay has failed to deliver points promptly on MetaRewards, Idine, MBNA, and priceline. Priceline however is the only one still with problems.

Sad case for ebay and Priceline. Promise, not deliver, and then provide no contact to complain. The American Business Model of 2005!

rich

I'm missing points from every single one of the 7 different bookings I've made in October.

I've made one booking every single day since the 1st of October, and none of them has posted yet.

I had 3 successful bids on 10/1, and 6 successful bids on 10/2. As of yesterday, no points had posted for any of them and I was getting ready to join the chorus of boos. However, all 9 just posted today.

Perhaps the "noon the next day, or never" system of posting points has been modified? I hadn't requested the missing points or had any contact with anybody at ebay or pcln (actually I need to start the process for my 5 missing bids from late August and early September).




I'm missing points from every single one of the 7 different bookings I've made in October.

I've made one booking every single day since the 1st of October, and none of them has posted yet.

Oct 1 3*
Oct 2 3*
Oct 3 2 1/2*
Oct 4 3*
Oct 5 3*
Oct 6 2*
Oct 7 3*

Today my account posted:
1000
1000
500
1000

So, it looks like the 2 1/2* win gave only 500 points, unless those points are for the 4th-7th and the points for the 1st-3rd are still missing......

I've only placed one bid in October, and that was for a rental car, placed on Oct 3. The 500 points posted to my PayPal account yesterday, Oct 7.

When I clicked for the details, it says the points posted at 10:35pm PDT on Oct 7. So I guess the traditional Noon-the-next-day postings are a think of the past??? I liked the Noon day following posting method, simply because it was easy to target points that didn't post. Of course for multiple bids placed on the same day, this gets a little stickier. But perhaps whatever updates they've done in their systems, the whole problem of missing points will be history. I'm going to remain optimistic they've taken steps to fix the problem.

As to my ongoing 4000 missing hotel bonus points, I received this email yesterday from the now familiar EBAY representative.....

Hello XXXXX,

Thanks for writing back about this problem. I'm sorry to hear that you
haven't received your points yet.

By all the indications I got, you should have your points by now.
Apparantly, that hasn't been the case. This is frustrating to me just
as it is to you. I have escalated your request to one of the marketing
directors of the anything points program as well as Priceline. I hope
to hear back from them by the end of the day, so I will email and update
you as soon as I hear anything.

Again, I apologize for any inconvenience this situation has caused you.
Thank you for your patience and thank you for using eBay.

Regards,

XXXXXXX XXXX
eBay Customer Support

Placed a successful bid on saturday (10/2/04) - no points yet. Everything in the past posted within a day or two. Not a good sign.

Update: 1000 pts for 3* bid posted yesterday.

I made 11 bookings in the first week of October, and only 4 of those have posted points.

I made 11 bookings in the first week of October, and only 4 of those have posted points.

Yeah, now I am tracking them pretty carefully. I made a request 10/1, didn't receive points. Emailed Priceline, and they said that they had arranged for me to call customer service. I called customer service, and they said the points were sent to ebay this morning (10/10). I can't tell if it was my complaint that triggered something or whether it would have posted anyway. This is becoming very confusing!

I received 7500 points yesterday, still missing 4500. Now I have of course no clue which ones are missing... :rolleyes:

6000 of my missing 10000 posted over the weekend.

I had been missing 9500 points from August and September, and they all finally posted just Sunday and today.

It's a delight to have them all caught up! Time for a little eBay shopping spree.

Points have posted for the bookings made on October 4th-8th, but no points for the bookings made Oct 1-3.....

I placed two successful bids (3*) on Saturday 10-02-2004 using the ebay travel link. Neither has posted to my paypal account as of 2AM PT on 10-05-2004.

Both successful 3* winning bids posted on my eBay Anything Points account on 10-12-2004. Oddly, these posted less than 12 hours after I used the generic e-mail inquiry on priceline.com (although I believe the activity was unrelated).

I still have a third unposted winning bid (4* = 1500 pts). I received an e-mail from priceline asking me to call them, which I just did. The agent wasn't able to help at all, instead telling me that points post in 4-7 business days. The only remaining non-eBay-credited amount is a successful 4* bid from way back on August 10. The priceline agent sent my info/request to the "escalation" desk and indicated that I would be contacted by email reply again.

<Sigh> This was so much simpler/easier/wonderful when points posted the next day at 12NOON PT.

I had 6000 missing points post over the weekend. My fiance had 5000 missing non-Priceline points post over the weekend... and those were many months old.

The points from my two missing 4* stays posted this morning - the stays booked in mid/late August.

Yes! Someone is doing something right. I just had a ton of missing points post. Yay for eBay!! Finally. ^

Got the rest of my missing points today as well - excellent. ^

My 4000 points for PL stays over the past 3 months just showed up today as well. ^ ^ ^ ^ Good job Ebay for finally fixing the problem. And I decided NOT to contact Ebay or PL at all over the past couple months so that I could see if they would give the points to everybody or just those who contacted them. I must admit, for all the C.S. complaints those 2 companies get, they actually did fix this one and for everybody I think, not just those who notified them that they were missing points! ^ ^ ^ ^

I was only missing 4,000 points, however 11,000, yes, eleven thousand points posted to my account yesterday between 2:11 and 2:35pm PDT.

I'm glad the points finally posted (back to August), but there must still be glitches in the system when an extra 7,000 points post. A friend of mine had the same experience as I stated in an earlier post on this thread.

I was missing 1000 points. Yesterday 6000 points posted to my account!! Finally a glitch in our favor! I wonder how long it will take for them to figure it out and remove the points?

Ladies and Gents, if you get extra points, just be happy and don't need to post here or inform Priceline or ebay. I'm sure you wouldn't want them to get the points back.

Enjoy!

just be happy



Not to worry....I'm happy they posted, and will still be happy if the excess points are recalled.

I booked so many times during the summer because of my Hyatt runs that I really could't track what had posted and what hadn't. Today when I checked my PP Points account I was positively surpised to see additional 6000 points there.

They should do better job identifying to which transaction each of the posted transaction belongs to.

I checked my Paypal points account this morning, and found my missing miles, plus some "interest". Just for the record, I never complained, but was waiting a bit based on the reports here.

I also moved the points out immediately incase the interest decided to be removed.

I dont check often, so unsure when points posted. But looks like quite a few posted in past week. As I don't track each P/L reservation (shame on me), never sure if all posted.

I made several bookings on the following days this month, and NO points have posted for any of them:

Oct 10
Oct 11
Oct 12
Oct 13
Oct 14
Oct 15
Oct 16
Oct 17
Oct 18
Oct 19

I've made one booking per day this month, and nothing has posted since the 10th of October. Is anyone else getting their points?

I've made one booking per day this month, and nothing has posted since the 10th of October. Is anyone else getting their points?I booked on 10/17 (for a stay on the same night) and have not received the points. :(

Hmmm, just checked my account. 13,000 points posted on 10-22. I was only missing about 3,500 (as best as I can tell.) Clearly something is funky.

A ton of points posted today.

Alas, not any of the points for bids this week though.

And they don't make it easy to tell that, either!

Hmmm, just checked my account. 13,000 points posted on 10-22. I was only missing about 3,500 (as best as I can tell.) Clearly something is funky.

Agree. Same situation here.

Ditto here, too......

I honestly thought that I had received all the points but I had 10 000 points posting today. I won't complain, however.

Hi, I am glad to see that it seems most people did end up getting points by now. I have just received the email address from Priceline if any of you require specific going-forward assistance:

What I had thought to be a 'sure thing' turned out to be a little bit more of a hassle in ensuring that the points got out to all the customers whom I identified as needing them.

I have confirmation that for everyone I identified as needing points, EBay has received and responded to the points request.

I would appreciate it if you still would not mind posting the email address points@priceline.com for anyone that is still having an issue specifically with their points (for any other issues the customers should still call priceline or email priceline through the help section on the website).

I've made one booking per day this month, and nothing has posted since the 10th of October. Is anyone else getting their points?

Deadreader, did your missing points post on 10/22 (or any other date) like everyone else?

Everyone may want to recheck their ebay points. Santa visited my account.

Everyone may want to recheck their ebay points. Santa visited my account.
When? Lots of reports of points posting a week ago. Is this another batch, or haven't you checked since before 10/22?

New ones. I've been checking every few days. Actually it's rather like I got all the points for all my Priceline bookings in the last 5 months (10 stays). So I've been paid about 3400 points per stay. I've moved the points out immediately to avoid any confusion. :)

to avoid any confusion. :)
Best line of the day. ^

A non-FlyerTalker friend just received a batch of 61,500 overnight and was so surprised he let me post across 30,000 of them to my AsiaMiles account as a thank you. All the work on this has turned into a nice bonanza for me!!

Glad everyone seems to be getting sorted out! Enjoy the points!! :)

i thought the names had too match on the accounts to do ebay anything to asia miles?

rich

Rich, its slightly complicated but the simple answer is, no requirement (just make the name at points.com match the last name of the AsiaMiles account, even if the last name being used is not the last name of the points.com user). The "twist" is that once you associate account X with your points.com account, it cannot thereafter be associated with some other points.com account IF a transaction has occurred. Since my friend never intends to transfer to AsiaMiles for himself (he just SPENDS his Anything Points on EBay merchandise - see told 'ya he wasn't a FlyerTalker!!!), it is possible to use his AsiaMiles "one time link" for me.

To be clear, it is therefore possible to have EBAP accounts A, B and C all transfer into ONE AsiaMiles account, provided you use ONE points.com account linked to that ONE AsiaMiles account. Just remember that if the main user is A, then users B and C, once a points.com transaction is completed, will never be able to use their EBAP for transfers in any account other than account A in the future.

Glad everyone seems to be getting sorted out!
Y'know, I have all of my points from old bids.

But new bids no longer seem to generate points posting the next day like they used to.

Granted I'm only owed about 6k points from the past few days, but I sure wish those would appear promptly.

Has anyone had points posted to their PayPal accounts since those massive, seemingly across-the-board deposits on Oct 22? Since there's still no way to cross reference points deposited with Priceline bids made, it's next to impossible to keep up with one's account. How can anyone tell when their swollen account balance no longer exceeds what they're legitamately entitled to?

Nope, no points for me lately either. Maybe they're just doing big batches at a time or something.

Has anyone had points posted to their PayPal accounts since those massive, seemingly across-the-board deposits on Oct 22? Since there's still no way to cross reference points deposited with Priceline bids made, it's next to impossible to keep up with one's account. How can anyone tell when their swollen account balance no longer exceeds what their legitamately entitled to?

I should have waited a couple more hours before posting the question. Deposits into my account came at 15:30 PST today (Nov 5). First deposit activity since Oct 22. Has anyone else had deposits post between Oct 22 and Nov 5? Trying to see if we can establish any sort of uniformity here!

Everything since Oct 22 posted properly at the same time as BEAV to my account.

I received 4 posted transactions yesterday, the first since 10/22.

Problem is that I've had 9 transactions since then, so 5 are still outstanding. And I don't know which ones!

Actually, I can narrow it down pretty well. I was expecting (6) 1000 point entries, and I received (4), so I know that the 2 missing ones are 1000 point bids. But which 2 of the 6 are missing? :confused:

This is one of the most difficult and annoying issues with the Priceline/eBay partnership -- that you can't track which bids post successfully since they don't identify themselves in your Paypal account by PL transaction #.

Anyone have any points post since 11/5?

Nothing here..... :(

Hi,
My points posted today for bids on 11/11.


Anyone have any points post since 11/5?

Nothing here..... :(

Points posted today for a bid made on 10/31 (for a stay on 11/06).

Thanks for the heads up. Hotel bid from 11/5, points are now posted. Not as quick as it used to be, but still reasonable.

I got a big batch today or yesterday which covered 5 bids over the last 14 days, approximately. While I did have to wait, at least I got *ALL* the points I was expecting. Looks to me like they have moved to a new "periodic sweep" type program instead of trying to make daily deposits. As long as the accuracy stays at 100%, I'm very happy. Don't mind waiting a few days if I eventually get everything I'm owed without having to nag.

On Tuesday, I got points for a bid made last Thursday. Seems reasonable enough.

I earned a motherload of points ... so, I attached my bank account, verified, clicked to transfer funds .... and found $0 available to transfer :mad:

I called Paypal and they said anything points are not cashable ... only good on Ebay?

Am I mistaken or did I read somewhere that these point could be cashable? :rolleyes:

Ebay Anything points good only for Ebay purchases to my knowledge. And only to Ebay merchants who accept PayPal.

Most of the Ebay purchases I've made with my points have been for very practical items. Stuff I would have gone out and purchased anyway, so in effect as good as cash.

Thanks Beav
:o Well, seemed too good to be true ... I also tried to transfer points to betterbidding and that wasn't possible either.

I guess I will go shopping

Thanks Beav
:o Well, seemed too good to be true ... I also tried to transfer points to betterbidding and that wasn't possible either.

I guess I will go shopping

I'm sure that someone will offer you 50% on the dollar for these points. ;)

Just have your friend, wife, whatever open PayPal account #2. You can then "wash" the points into cash by "sending money" to account #2. You'll lose the PayPal transaction fee (2.9% or whatever).

Just have your friend, wife, whatever open PayPal account #2. You can then "wash" the points into cash by "sending money" to account #2. You'll lose the PayPal transaction fee (2.9% or whatever).

STOP PLEASE AND READ THIS FIRST

Though the spirit of this board is great to share news and information (tips, tricks, etc) There are times such as RIGHT NOW where the line needs to be drawn.

Anybody using this method to "take advantage" of the system, is in effect ruining it for those of us that are honest and play by the rules.

Please do not transfer funding between others. I'm sure the motive of the program was to entice people to buy and receive a "discount" on other goods in their realm of marketing partners etc..

Let me finish by saying:

1. There would have been a cash rebate or kickback program set up if the intention was for you to get cash/money.

2. If anybody is really strapped for cash, it's probably best not to be spending money on Travel, Ebay auctions and what have you.

3. Keep in mind that what goes around comes around. If you do decide to make money transfers with others from points you have earned, I would guarantee that the program will end with little or no notice.

4. Find other creative ways to use or donate your points if you cannot find anything to buy with them.

Thanks and I hope some of you will support this.

With respect, I strongly disagree with your post.

I have for years urged people on FT to be honest and go forward with integrity, and have never condoned unethical behavior much less engaged in it.

Stop and think it through - there is no wrongful behavior here! My view of the requirement that Anything Points not be directly withdrawn in cash is that this requirement allows PayPal to earn a commission on the eventual use of these funds. Whether you pay your wife or some seller of goods is irrelevant to PayPal - they still make 2.9% of the gross payment amount. They end up in just the same place using the above mentioned method as they would in the scenario you suggest is the only ethical one, that is, to purchase goods from someone else.

I expect you might say "no, not true, their parent corporation EBay also makes a final value fee on the sale of merchandise". While this is true if the Anything Points are utilized to fund an EBay auction payment, there is no requirement that the points be used in that way - they can be used to pay anyone else, not just an auction seller. If it was EBay's intent to force a "double dip" in profits from the redemption of these points, i.e. they make a final value fee and their subsidiary PayPal makes 2.9%, they very well could have instituted a condition that these points could only pay auction sellers. They did not do so.

Therefore, no matter if you buy some goods or pay your wife and remove the cash from her PayPal account, PayPal makes the same 2.9%.

You argue that if everyone cross-transfers their money to a cohort, the Anything Points program will "quickly be terminated". That doesn't make any sense at all! If Priceline (for example) is willing to repeatedly fund $15 into Anything Points accounts, and EBay's wholy owned subsidiary PayPal makes 2.9% on each transaction (whether cross-transfered or used to pay for goods - no difference to them), why would they terminate the program? They are getting 100% of what they bargained for - 2.9% of a whole heck of a lot of transactions, all courtesy of Priceline.

There's no fraud or deceit or any unethical crossing of some line here, and one ought not feel "bad" about using your Anything Points in this manner.

Does it make sense to transfer now or wait for a promotion from points.com?
If using points.com is asia miles the best option?
Are there any other good transfer options?

Myself, I've been transfering absolutely everything to AsiaMiles. Not only does it seem to make good sense value-wise, I've been thrilled thatg so far both the trips I've requested, I've gotten my first choice of dates (SEA-LHR 2 first class for next summer, 90K each; SFO-NRT-PVG 2 first class for next fall, 140K each).

It seems ebay points go through quickly again. I had mine posted next morning after PL bid. Unfortunately no unexpected extras noticed by some in the past.
I've been holding on to my ebay points for a few months already hoping for another AA transfer promo but no luck. Maybe I should just go ahead with their current exchange rate plus elite bonus before it goes down white it's still there.

Maybe I should just go ahead with their current exchange rate plus elite bonus before it goes down white it's still there.
What elite bonus? I thought that was part of the promotion as well, not an ongoing offer.

Can not find a direct link but if you scroll down AAdvantage gold or platinum offers there is a link to points.com page offering 10% bonus for regular points members and 25% bonus for pointsplus members.

https://www.aa.com/content/AAdvantage/programDetails/eliteStatus/platinum.jhtml

After fully straightening out my account back in October and then receiving points promptly for a no show booking on 27 December and other December bookings, I am afraid eBay is back to its old tricks.

I made 5 separate bookings on 30 December for stays at a 5 star hotel ending yesterday 9 January, the eBay logo appearing on each and every one of the confirmations, and not one has posted to my account.

I wrote eBay CS, directing my missive to Brandon G.R. who had been extremely helpful previously and some bimbo wrote me back, asking me to dispute the lack of points with my credit card company (!).

Now awaiting response to my follow-up.

Haven't had much bidding activity lately, however did make a rental car bid on January 8 and the points posted to PayPal the following day.

I have been getting my points regularily and always the day after winning them ... just this past week, they have started dumping extras again!!

......just this past week, they have started dumping extras again!!
I haven't checked my account yet, but I like what I'm hearing!!! ^ ^ ^ ^

No extras here.

The eBay anything points paypal transfer is being tempermental again. I didn't get a $5.00 credit for a 2* bid from two days ago--but I got several "bonus" $15 credits! And no, I won't be complaining to ebay/priceline about the missing $5.00. :)

Same here, they have been missing their regular payments .... and the extra dumps stopped finally too ... went on everyday for more than a week :(

The eBay anything points paypal transfer is being tempermental again. I didn't get a $5.00 credit for a 2* bid from two days ago--but I got several "bonus" $15 credits! And no, I won't be complaining to ebay/priceline about the missing $5.00. :)

This past week's successful bids turn up nothing. :(

This past week's successful bids turn up nothing. :(

This is my first PL/EBay winning bid. I went though EBay's Anything Points, bid and got a room. It's been over one week - almost two, but nothing posted. I thought it might post after the stay, but the I saw this thread.

Should I wait, or should I start working on this?

Sam

This is my first PL/EBay winning bid. I went though EBay's Anything Points, bid and got a room. It's been over one week - almost two, but nothing posted. I thought it might post after the stay, but the I saw this thread.

Should I wait, or should I start working on this?

Sam

I highly doubt that the points will post at this point. However, from past experience with ebay/priceline, you will need to wait the full 30 days before you can start asking them to look into it. I think I contacted priceline first via email, and after several attempts they gave me a number to talk to a real person. I was then promised several times that the points would post in a week, which never happened for that particular bid. However, this was also when they first started putting extra points into accounts, and after I got multiple bonus points for >10x the amount of missing points, I never bothered to call priceline for that stay again.

Thus, the flip side is that you might also get "extra" points at some point in the future...

After more than 10 e-mails and finally being able to direct my claim(s) to Brandon G.R. who knows the drill, I was credited 28 January for 5 bookings made 30 December. No extras, so far.

This routine has become tiresome. Does anybody have an email or direct line/extention to somebody at Priceline/Ebay that can give a better answer than "we realize there is a problem...please allow 2 weeks for your points to post" ? This has gone on for almost 6 months. If they don't want to give the points, no problemo, just say so and those of us that don't like that go go elsewhere, but for them to constantly over commit and under perform is not the most logical choice for anybody in the service business.

This routine has become tiresome. Does anybody have an email or direct line/extention to somebody at Priceline/Ebay that can give a better answer than "we realize there is a problem...please allow 2 weeks for your points to post" ? This has gone on for almost 6 months. If they don't want to give the points, no problemo, just say so and those of us that don't like that go go elsewhere, but for them to constantly over commit and under perform is not the most logical choice for anybody in the service business.

You mean other than the direct link to the office of a Priceline V.P. I worked so hard to supply, listed above in this thread?

Why does everyone keep emailing EBay / Brandon and not using the special link set up for us? EBay cannot solve your problems, they just have to ask Priceline to do it. That's why you keep getting slow results.

:confused: :confused: :confused:

You mean other than the direct link to the office of a Priceline V.P. I worked so hard to supply, listed above in this thread?

Why does everyone keep emailing EBay / Brandon and not using the special link set up for us? EBay cannot solve your problems, they just have to ask Priceline to do it. That's why you keep getting slow results.

:confused: :confused: :confused:
FWIW, I used the method described by thesilb on Friday, missing points in my account Monday.

Now, that's hardly a guarantee for it to happen that way.

I used this method twice before.

The first time the points posted just fine. The second time I got no reply, and so I followed up and the points posted.

So, thanks thesilb - I for one am currently whole, although there are sometimes where the points fail to post and require followup. At least, so far, the followup has been succesful for me. :)

Thanks for posting gleff, I was hopeful that the umpteen hours I spent on this could be put to use to the benefit of everyone... :)

Actually I wish there *would* be more problems. My last two bids have gone through fine. I liked the "interest" I got last year.

Thanks for posting gleff, I was hopeful that the umpteen hours I spent on this could be put to use to the benefit of everyone... :)

I hope so too. My first time to use Priceline via Ebay and I got nothing. I sent an e-mail earlier this week to the points@priceline address you provided and got nothing in way of response or reply (or points).

I booked two hotels on Thursday and points are in my account today.

Still no sign of points from first time. I located e-mail in my sent folder (Outlook) and resent (using "resend"). I'm just glad that I am fighting for one stay and not three.

Thanks for your effort, and hopefully it pans out for me.

Sam

**********
points@priceline.com
**********

After reading a reply sent from the OP about where to find the email for where to address concerns, I came up with none in this thread. Did a search and found it on another thread. Thought I'd share it with all so you don't have to research and/or spend alot of time looking around.

ORIGINAL THREAD:

Missing EBay/Priceline points? Here is an email address for assistance.


You can read quite a detailed thread regarding this issue, but to bring this email to people's attention, I thought a specific thread was warranted. The email address for Priceline to address missing "Anything Points" issues is:



points@priceline.com

Regards,

TheSilb

Anyone else having problems with EBAY Anything Points posting.

I have about 3 outstanding successful Priceline bids from about 2 weeks ago, that I still haven't been credited with.

I e-mailed points@priceline.com, no response.

I e-mailed EBAY, and was told by Brandon to contact Priceline.

I e-mailed Priceline, and they gave me a phone # to call them. I called the phone #, and they said their system shows that the points from my three transactions were sent over to EBAY, and I would need to contact them to determine why they haven't posted to my account.

This is getting very frustrating. You would think they would have worked out the kinks in their system by now.

Same here ... started in the last couple weeks as well... I was hoping up till now they would start catching up ... but, I'm now getting a little concerned because they have only paid me about a third of my points due!!!

I'll give them another week before I try emailing or calling.

I had 1000 points and 1500 points post yesterday. I was actually owed (3) 1000 point posts and (2) 1500 point posts. The trouble is, of course, that now I don't know WHICH 2 of the 5 outstanding bids have posted and which 3 have not. :confused:

Something similar just happeded to me. I had two bids for a resort that hadn't posted (which should be 1500 points each). Instead, two 1000 point postings were logged to my account day before yesterday. My two reservations happened about 3 days apart, however. I'm not sure now if I got an extra 500 points, or have been shorted 1000. (I have gotten duplicate points before).

I have two bids with no posts, one last week, one a few days ago. I was the beneficiary of some of the mystery bonus points last fall (about 14,000 I think). Do you think they are looking back to see if they already gave me enough points, or is it unrelated?

I have two bids with no posts, one last week, one a few days ago. I was the beneficiary of some of the mystery bonus points last fall (about 14,000 I think). Do you think they are looking back to see if they already gave me enough points, or is it unrelated?

I doubt they have the resources available to do such 'backtracking'. And if they did, how would they handle the situation if the mystery bonus points had already been spent on EBAY purchases?

Things had been going swimmingly for months now with all points posting timely, until last week. I now have a few that didn't post.

The roughest thing about points not posting quickly is that there becomes no way to tie any individual set of points that post to the bids to which they're associated.

Fortunately, the points@priceline email address comes through. I emailed asking for helping sorting out what had posted and what hadn't.

Got the following note back after a couple days:
gleff,

The following transactions have posted for your username since Feb 1:

(PL REQ #) # of points date of bid
(PL REQ #) # of points date of bid
(PL REQ #) # of points date of bid
(PL REQ #) # of points date of bid
(PL REQ #) # of points date of bid

The following transactions have not posted yet:

(PL REQ #) # of points date of bid
(PL REQ #) # of points date of bid
(PL REQ #) # of points date of bid
(PL REQ #) # of points date of bid
(PL REQ #) # of points date of bid

You should see the un-posted transactions over the next week.

Please let me know if you have any additional questions.

Thanks,
Caleb

Although its irksome that evidently the process is tweaked to be 100% effective without intervention yet, I'm impressed that Caleb replied to you personally, and so quickly. He's not a low level person. They do seem to take this seriously at least.

I just got a response from Caleb, as well. The two sets of 1,000 points that I thought were tied to my most recent resort level priceline win were actually from a previous win (from the first week in March)...Which I think that I already got point for...But who's complaining? They seem to be running several weeks behind in posting.

And all my missing points posted today!

Happily, mine posted today as well :) :)

Mine too.

It seems to me that they generally post the following day, but if they don't they do appear to eventually post with some sort of periodic sweep program which goes in and checks and pays up everything missing.

I bid through Priceline quite regularly (10 times a month) and Caleb has been a great help in getting these points to post. Without Caleb, I would be out thousands of points.

All of my points ended up posting as well!

Just as a reference point .. I made 5 bids on Friday and all posted by 12pm PST on Sunday.

Well whaddaya know, my Friday 5pm bid posted as well.

One problem that remains is that I've never had a rental car bid post successfully without intervention.

There just may have been a few extra postings from the Priceline point fairy the past few days. :o

The dumping lasted for a week for bids made the previous week and finally stopped today. Other bids made last week were posted regularly and not included in the dump.

Needless to stay, I'm happy and my Asiamiles account has many more points!

Yep, dump lasted through yesterday and did not repeat today.

If you have these points and want to play by the rules, just buy a gift certificate on Ebay. They're available for restaurants, movies.. whatever. They get their fee so they're happy. Heck. Buy a Walmart Gift card for 5% off and take it to Walmart and get a money order if you want it to be complicated....

Just a thought...

Santa been good to anyone lately? :D

Has anyone else not received points for priceline bids lately? My last three bids have not posted. :(

No points yet on any of my 4 successful bids this month.

I haven't been bidding much lately, however did place a successfull bid on Monday the 16th. Points haven't posted so far.....

No points yet on any of my 4 successful bids this month.

Maybe when they post, the Points Fairy will pay us a visit again! :D

no points for me either in the past few weeks...

I've had three post in mid May, then four more not post. Still waiting.... :confused:

It seems to be very predictable that eBay Anything Points posting from Priceline is unpredictable at best.

I am missing two credits from earlier this month.

Do you get an email stating you have points or do you get nothing at all? I ask becomes I received an email stating that I have earnt 1500 points for a successful bid but they do not show in my paypal account.

Thanks,

Points posted for me for an April stay .

My last 4 successful bids (6000 pts) still haven't shown up--dating back just under 30 days, so we'll see...

Do you get an email stating you have points or do you get nothing at all? I ask becomes I received an email stating that I have earnt 1500 points for a successful bid but they do not show in my paypal account.

Thanks,
I've never gotten an email about points for a specific bid. They do send a monthly summary, but that is just a list of what is there (or not there...)

I've never gotten an email about points for a specific bid or even a monthly summary.

I've never gotten an email about points for a specific bid or even a monthly summary.




My monthly summary indicated to stop the summary I need to change my e-mail preferences.

So you may need to change your e-mail preferences in eBay if you are interested in getting the monthly summary.

I haven't gotten the points for a bid accepted May 4. I went through the Priceline customer service link, then phone call, politely asking "Should the points have posted by now?". He put me on hold and said his script said "anythingpoints.ebay.com will tell you how long to expect." Maybe I should have said I knew from experience that they should have posted by now and I'd like them to look into it, but I accepted the answer and can't find anything on how long to wait on the Anything Points site. So skimming this discussion, do I understand that I may get good results by e-mailing points@priceline, but I need to wait until 30 days after the bid to do so? I may make another bid before that and the points might post right away, so I won't know which bid hasn't been credited.

After flawless posting of points for the past few months, I have also not received my points from early to mid-May bids.

I may make another bid before that and the points might post right away, so I won't know which bid hasn't been credited.
Priceline (Caleb, at least) is aware of this problem.

Say what you describe happens.

Just email Priceline saying you're missing points from one bid, but you don't know which of two it is, and give the Priceline request numbers from both bids.

They'll figure it out for you.

Good luck with that. I called priceline and the guy balked after he told me I had over 100 bids in the last few months!

I am waiting for quite a few points for May myself.

If anyone posts, let everyone know.

Thanks,

ChrisR

Priceline (Caleb, at least) is aware of this problem.

Say what you describe happens.

Just email Priceline saying you're missing points from one bid, but you don't know which of two it is, and give the Priceline request numbers from both bids.

They'll figure it out for you.

I've given more than a dozen PL request numbers at a time (by email, to the address noted earlier in this thread) and mentioned that I thought I received points for 5 of them already, and I got a report back showing which ones I had points for and which ones I didn't and promising the balance within a couple of days....

I had some points not post for a car rental and the Ebay Anything folks straightened it out in no time.

Missing points from a successful 5/25 bid

Missing points from a successful 5/25 bidI also am missing points from a successful bid on this date (9:00 am on the 25th - I've always wondered if time of day makes a difference in whether the points get "picked up" right away).

My points finally posted today (without any follow-up with PL or Paypal) for two PL bids that I made on May 5th.

Got points :)

I got the points too. I think that one should not expect these to post within a week or two as they sometimes do.

I am wondering if there is a monthly sweep. I got an email last month 5/2 stated that I had earned 1500 points, and I got another one yesterday stating that I have earnt 9000 points. Not sure which bookings they are for as I have made 8 bookings in the month? :confused:

... about time. :)

Had 3000 out of 5000 points post. Maybe more on Monday? And that's not counting a car rental from a couple months back, that probably won't ever post.

I had sent an email to Caleb - not sure if it had any effect as others seem to have caught up without complaining.

just had a 5500 point dump after weeks of no points. Looks like they are caught up.

ChrisR

Still waiting for points to credit from 5/25. Should I send an email? If so, to whom? Thanks!

Still waiting for points to credit from 5/25. Should I send an email? If so, to whom? Thanks!
Still waiting here.... If you want to email, use points@priceline.com (try using search on this thread too)

When calling priceline customer service they now ask for the PHONE number you gave when making your bid. Your PHONE NUMBER??????? Has anyone EVER given a PHONE number when making a bid. I received a name from one of priceline travel specialists that we ALL can contact.

From the priceline site, go to the bottom of the page and click on investor relations, then on the right side of the next page click on management. You'll see the name Lisa Gillingham, S.VP Operations and Customer Service. There is a link at the top of the page to email her, OR Write

Priceline
Att Lisa Gillingham
Senior VP of Operations and
Customer Service
PO BOX 5511
Norwalk, CT
06854

Still waiting here.... If you want to email, use points@priceline.com (try using search on this thread too)

I sent 2 emails to enquire on the missing eBay Points (One week apart) but received no response from them. Do they ever bother to reply to reply?

I sent 2 emails to enquire on the missing eBay Points (One week apart) but received no response from them. Do they ever bother to reply to reply?
Not this time. No response and still missing 2000 points.

I've had over 40 bids accepted in the past 19 months, and never had any problems with my anything points account being credited...until now. I had a bid accepted on May 23, but I haven't received my 1500 points yet. I emailed priceline.com AND eBay earlier today. We'll see what happens.

Same here: two bids on 5/24 and 5/26, never posted. Sent a message to points@priceline once a week (two times so far), and yet no reply...and no points.

What email address to you use for ebay?? Thanks!

I didn't get helpful (or intelligent) responses from either priceline.com or eBay (actually PayPal).

Here's the response from PayPal. Can anyone interpret this for me?
Dear Flying Buccaneer,

Thank you for contacting PayPal with your concern.

If your reward points have not been credited to your Anything Points balance after 45 days, please contact the credit card company directly by using the phone number on the back of your credit card. Please be sure to verify that your eBay User ID, associated with your anything points, is the same with your credit card, eBay account and your PayPal account. Make sure the email address you used to sign up for anything Points is registered and confirmed on your PayPal account.

The eBay User ID you used to sign up for your Anything Points account must be added to your PayPal account for the points to be transferred. Please follow the directions below to add your eBay User ID, if you have not already done so.

To add a new eBay User ID:
1. Log in to your account at https://www.paypal.com by entering your email address and password in the Member Log In box.
2. Click the 'Profile' tab.
3. Click 'Auctions' located under 'Selling Preferences' .
4. Click 'Add'.
5. Enter your eBay User ID and password. Please make sure that this is not confused with your PayPal username and password.
6. Click 'Add'.
7. If you would like to activate Automatic Logo Insertion at this point, click the 'Off' link next to the User ID.
8. Select the 'On' radio button and click 'Update' .

Thanks again for contacting us, and thank you for being part of the PayPal
community.

Sincerely,
Xxxx
PayPal Community Support
PayPal, an eBay Company
And here's the reply from priceline.com...
Dear Ms. Flying Buccaneer, (Ms.???)

Thank you for taking the time to send us an e-mail. We understand that you would like to know how you can make sure that your eBay Anything points for a hotel room reservation purchased on 5/23 has been credited properly.

Travel requests must be placed through the eBay website with a username linked to the Anything Points program. Points are available within 30 business days after the priceline purchase.

Per our records, the request xxxxxxxxxxx for your reservation at the Sheraton Xxxxxxxxxxx was submitted on May 23, 2005.

You can find much more on the Anything Points program by going to their website at http://anythingpoints.ebay.com.

We thank you for giving us the opportunity to assist you and hope this information is helpful to you.

Sincerely,
Xxxxxx X.
Customer Service Specialist
...along with my response:
Dear priceline.com:

As I stated in my original inquiry, I DID place my travel request "through the eBay website with a username linked to the Anything Points program." I have done this dozens of times during the past year, and this is the first time my points have not automatically been credited within 48 hours. Could someone please check and tell me why my points have not been credited and ensure they are credited soon?

Thank you.

MR. Flying Buccaneer
Maybe this will get a better response.

Has anyone recently gotten a response from e-mail sent to points@priceline.com?

I sent a message eight days ago concerning a May bid that hasn't posted, and have received no response. In comparison, the only other time I sent an e-mail, I received a response the next day).

Has anyone recently gotten a response from e-mail sent to points@priceline.com?

I sent a message eight days ago concerning a May bid that hasn't posted, and have received no response. In comparison, the only other time I sent an e-mail, I received a response the next day).

No, I haven't gotten any response from the points@priceline.com email (2 emails a week apart).

However, I then emailed priceline via the traditional way, got a message to call them, and the rep I spoke to said that the points would be credited within 7 business days. I'll see if that happens, but he very quickly agreed to put in the request to credit my points. I imagine this must be a rather frequent request currently! Anyway, if it does post next week, I will simply directly email priceline via their website after the 30 days has passed for my next missing points bid, and bypass the points@priceline.com address.

Note that at least 30 days have to pass since the date of the bid before you email, otherwise you will just get the boilerplate that it might take 30 days for the points to post.

Sorry if this has been answered, but I didn't have time to look through all 16 pages of this thread:

What happens if I bid and then realized that I didn't have my ebay user ID added to my PayPal account? (Not too bright.) I bid last week. Will I have to contact them or is there a chance that the points will appear that I added the ebay user ID?

Thanks.

I was just looking in AirMilesMart for opportunities and came across Priceline = One point for every $2 spent, so I click on it and it comes up with the Ebay Travel Logo on top of the page. Now which is it on a $50 bid-- 25 airmiles points or 1000 ebay anything points (based on a 3 star hotel).

The point being Priceline is in bed with too many people for third party sites and they can't keep them straight. Anybody seeing any anything points post of late???

25 airmiles points or 1000 ebay anything points (based on a 3 star hotel).

You get about 45 times the 25 aimiles if you do the conversion from 1000 eBay Anything Points to Asiamiles.

I called priceline.com on June 16 regarding the 1500 eBay anything points I should have received for my successful bid on May 23. The priceline.com rep advised me that the 1500 points had been transmitted to eBay/PayPal at 5:00 a.m. that morning.

Nothing yet, so I emailed PayPal asking them to look into it. Here's the response:

Dear Flying Buccaneer,

Thank you for taking the time to contact us with your concerns. I am happy
to assist you further.

I am sorry we have not received these points. Please contact points.com
regarding this issue, as they are able to view points that are in pending
status, we are not able to view points, we are only the posting processor
for this program. Go to www.points.com and click on the contact us link at
the bottom of the page.

It is my pleasure to assist you. Thank you for choosing PayPal.

Sincerely,
Xxxxx
PayPal Community Support
PayPal, an eBay Company
How did points.com get involved in this?

Anybody seeing any anything points post of late???

Points posted today in my Paypal account for 3 successful bids made in June. Still waiting on the latest 2.

Are Anything points now just a potential bonus - but not a sure thing? I can't seem to get any response from my emails about my missing points. I need to book some more rooms nights, I guess I'll just have to take my chances and see if I get them. :( :(

I had no response to two e-mails to points@priceline. I called PL customer service, they put me on hold, took my eBay ID, and assured me that the missing points would appear within 7 business days. We'll see.

On Saturday I e-mailed both the regular PL customer service & the points@priceline address for missing points from a successful bid on 5/24. Within an hour I had a response from the regular customer service address to contact them by phone. I called and spoke with a very nice man who said PL transmitted the points to e-Bay on 6/16. He had no idea what my next step should be to find the missing points other than to contact PayPal. I sent an e-mail to PayPal, knowing full well it's probably an exercise in futility. The PL CSR suggested I contact PL again if I receive no response from PayPal. This is the first time (for me) that Anything points for a hotel bid haven't posted on their own. Definitely not worth the hassle if I have to go through this each time now.

I agree with Steph58. If it is going to involve a lot of hassle to get the points, I am not going to be bothered anymore. How can anyone keep track of all this stuff? I have a hard enough time sending in CASH rebate forms.

I have written, I have called. I either get no response or a CSR who has no clue. I am still short 19000 points, from March to present. I buy a LOT of stuff from Ebay for my business (almost $50,000 in 2004), so the extra money would come in handy. I like using PayPal and Ebay. Usually the customer service is pretty good. The partnership with Priceline stinks. I give up and will use another link to Priceline, even if it means I do not benefit.

I finally called PayPal. The CSR was quite surprised that my points weren't posting. I also told her I was not the only one and referred her to this thread. She then got a supervisor on the phone on conference. The supervisor was EXTREMELY concerned. She instructed the CSR to take care of my problem immediately and follow up with me in no longer than a week. She wrote the following email to Priceline.

Dear Priceline Customer Service,

One of our mutual customers, ******* has brought to our attention
that your company has not been able to credit their Anything Points account
for the points that they were to receive from your company.

We are concerned of this matter and hope that your customer service
department will take a look at ******account.

We greatly appreciate your time on this. If you have any further questions,
please feel free to contact us.

Sincerely,
Charisse
PayPal Community Support
PayPal, an eBay Company

Maybe everyone needs to call PayPal. It was the first positive response I have gotten. I just used the contact number on the home page for paypal.

Emailed Paypal this AM and Donna replied. Had almost or all of my points post this PM. (only 1 in question). This is the closest I've been to square in a year. Thank YOU Donna

I also had my two outstanding point awards post this afternoon.

I had sent a message via the Priceline "Contact Us" page yesterday morning. About three hours later I received the reply to call Priceline CS. I called in this morning, and the CSR told me that the points had been transferred at 7:00 this morning (I assume EDT). He told me they'd post to my account within 7 days, but it was more like 7 hours ^

Before hanging up, I asked the CSR whether he knew if PL had switched to a periodic "batch" transfer (as opposed to daily transfers as in the past) but he replied that he didn't know.

Mine (post 242) are showing now too! Although it takes time on hold, it looks like the PL customer service reps are able to get this done now.

Similar thing for me. Sent an email via their online (not direct email) page, giving general complaint. Got email back asking me to call, I did and they were very nice going through all bids in question and fixing those that hadn't posted. I think I'm up to date. ^ ^

All my missing Priceline points posted yesterday also.... I made no contact to paypal or priceline. A perhaps interesting data point was my missing Idine and MasterCard points posted yesterday also.

rich