All Nippon Airways Mileage Club - Complicated booking error - ANA policy on date changes.

Firstly, recently flew ANA c class (new style) NRT-BKK and was excellent, will be finishing my trip report soon enough. Will be sure to get some photos on teh way back too.

Anyway, I booked a Domestic flight with ANA from Tokyo-Osaka. The booking was made through Virgin Atlantic's flying club paid with flying club miles. At some point there seems to have been a mix up and the return date is 1 day earlier than expected. This is not the end of the world but its not perfect. Im in the middle of nowhere right now and dont want to fork our $10 a minute calling ANA's office in Bangkok to sort this out. I've only just noticed this by the way. Because this is a reward booking it probably has a weird booking class so do you guys reckon ANA will change the return date for me for free? I would assume there would be plenty of availibility since there is something like 20 flights per day between the 2 cities, most on 747s. Would it make any difference if I called them now or waited till a week before my flight when I will be back in Bangkok and able to go into the office there, or the ticket desk at the airport.

Thanks in advance.

IMHO, they are either going to have a problem with you changing the award ticket or not. Here are the date change conditions for domestic award tickets from ANA. Wether this information is applicable to the Virgin ticket or not seems to be the only real hurdle you'll have so long as you are 4 days out.


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Changes on reserved flight date

(Sectors and passenger's name cannot be changed).
If you wish to change your reserved flight, reservation change must be made 4 days prior to the new departure date (not including the day of departure). However, the change must be made prior to the originally reserved flight. Open sector is not accepted. Confirmed reservation must be required. Please contact ANA Mileage Club Award Reservation Desk for the reservation changes. However, when a seat is available on the same sector fight prior to the reserved flight on the same day at the airport, you may board that flight. Open ticket issue is not permitted. The entire itinerary must be reserved. Please contact the ANA Mileage Club Award Reservation Desk for reservation changes. When changing resevations on the date of travel, please note that you can board the previous flight of the same sector on which you have made reservations if there are seats available on arrival at the airport.

From this page http://www.ana.co.jp/amc_e/guide/tokuten/muryou_jp.html

Because this is a reward booking it probably has a weird booking class so do you guys reckon ANA will change the return date for me for free?

On a pure ANA award ticket (i.e. booked with ANA miles), there are no fees/restrictions changing the return date. It would probably apply in your case as well, of course subject to availability. But remember, lots of seats does not equal award availability.

Right thanks for that. Hopefully it wont be a problem. One other thing. Does anyone have the address of the ANA office in Bangkok?

Right thanks for that. Hopefully it wont be a problem. One other thing. Does anyone have the address of the ANA office in Bangkok?

2nd Floor, C.P. Tower, 313 Silom Rd.
Bangkok 10500
02-238-5121
02-504-2812 (airport)

C.P Tower is right off the Saladaeng BTS station, about 40 yards away in a westerly direction. Do not confuse with CP Tower 2 which is in Ratchadapisek. While you are there, there is a good dentist on the same floor. US$15 or so for a cleaning :)

To my knowledge, CryptKeeper has redeemed Virgin Flying Club miles for this ticket, so the ANA Mileage Club redemption rules does not apply in his case.

CryptKeeper - You would need to phone the VS FC helpline to check with them the rules for changing dates on a VS reward ticket for NH flights.