Hilton HHonors - Help- Best course of action for complaint

I recently returned from an award stay (GLONP2-175,000) and encountered numerous problems with our visit. I'm hesitant to go into particulars until I can allow Hilton to respond. My question is how as a Diamond member should I proceed? I attempted to resolve the problems on site, but the General Manager was off-site and the MOD was more of a problem than any help.

I'm looking for some compensation in terms of reinstalled points and would like to detail my concerns through the best channels. What do you recommend?

would like to detail my concerns through the best channels. What do you recommend?

It's hard to tell what the best channels would be not knowing the nature of the problems you experienced. There was a very recent thread on a similar situation (Worst Hilton Stay Ever (http://www.flyertalk.com/forum/showthread.php?t=310429)), and assuming your problems were not related to your HHonors status recognition and such, the recommendations I posted there would be valid for your case as well:

First, write a letter to the General Manager. It's a great first step, although not quite a guarantee of satisfaction. While more often than not managers are truly interested in their customers satisfaction, sometimes extra steps are needed to get your message through. If you do not hear back from the manager, find out whether the property in question is corporate owned or franchised (call the hotel and ask who owns it and what are the owner's contact numbers) and follow up with a letter, with a copy to customer relations division of the Hilton corporate headquarters.

Usually, having GM involved is enough, but over the years of travel, I had to follow this "extended" approach on two occasions, once with Hilton, and the other with Starwood. In both cases I received fast responses from the corporate offices with apologies and compensation.

As a Hilton HHonors Diamond member, I would suggest contacting the Diamond desk.

You may also want to write a letter to the general manger of the property, with a copy to Hilton HHonors.

Those are the two areas where I would start first.