Starwood Preferred Guest - Enroll in NHL Promo and Earn Double Starpoints?

I recieved an email to enroll in the "Let Sheraton Take You to the Stanley Cup(R) Finals!: promotion.

After I enrolled by clicking on the link in the email and using my exisiting SPG account, I received an email back entitled: "Earn Double Starpoints!" and:

Congratulations! You are now a Starwood Preferred Guest®.

Your Starwood Preferred Guest membership number is: XXXXXXXXXXX.

You are now registered to win a trip to an NHL Stanley Cup game. And if you arrive on a Friday or Saturday at a participating Sheraton by May 15, 2004, you'll enjoy 20% off weekend rates! Book Now.

Please present your Starwood Preferred Guest card or membership number at the hotel upon check-in to ensure your stay earns the bonus.

If any of this information is not correct, please contact your local Customer Contact Center.

Click here to log on to spg.com and update your Starwood Preferred Guest profile.

With no blackout dates at over 750 hotels and resorts in more than 80 countries worldwide, you can redeem your Starpoints any time you want to go anywhere in the world. Now that's True Redemption.

I think the system may think I am a new member, but I am happy about the double starpoints! ^

I got the same e-mail, but it doesn't say anything about an earning period for double starpoints. The only menntion of the double starpoints is the subject line. My guess is that we will NOT be receiving double starpoints...but I hope so!!

I received this email too.

I was going to post this too -- got same here. Maybe they just used the reg. confirmation from a template of a past promo???

Check under rate details under "wonderful weekend " rates, it should say double starpoints.

Check under rate details under "wonderful weekend " rates, it should say double starpoints.

Thanks, I just noticed that myself. Too bad I don't have any weekend stays (wonderful or not) coming up to actually participate in this contest/promo.

i got the offer but nothing about double starpoints. here we go again....

:rolleyes: :rolleyes: :mad: ^_

edited to add: the original email i received didn't mention anything about double starpoints.

but the confirmation email i received from spg about the contest says: "Earn Double Starpoints!" in the subject line but doesn't mention anything about it in the body.

actual body text:

"Congratulations! You are now a Starwood Preferred Guest®.

Your Starwood Preferred Guest membership number is: xxxxxxxxx .

You are now registered to win a trip to an NHL Stanley Cup game. And if you arrive on a Friday or Saturday at a participating Sheraton by May 15, 2004, you'll enjoy 20% off weekend rates! Book Now < http://www.starwood.com/preferredguest/search/index.html >

Please present your Starwood Preferred Guest card or membership number at the hotel upon check-in to ensure your stay earns the bonus.

If any of this information is not correct, please contact your local Customer Contact Center.

Click here <https://www.starwood.com/preferredguest/account/index.html >to log on to spg.com and update your Starwood Preferred Guest profile.

With no blackout dates at over 750 hotels and resorts in more than 80 countries worldwide, you can redeem your Starpoints any time you want to go anywhere in the world. Now that's True Redemption."

hmmmmm

I got the same email that fly co to see the yanks got. Subject says double starpoints, but no reference to it in the body of the email. So now I am registered for the sweepstake, but have no clue regarding the double points. :mad:

I tried looking for the wonderful weekend rates to which ski refers, but can't find that anywhere, both on spg.com and sheraton.com. Can someone tell me where I can find that link?

Many thanks!

Edited right after my post to add following:

:( And now all of a sudden I received THREE more of the SAME email! :rolleyes:

I got the same email that fly co to see the yanks got. Subject says double starpoints, but no reference to it in the body of the email. So now I am registered for the sweepstake, but have no clue regarding the double points. :mad:

I presume if I got an email that says "Earn Double Starpoints", I will get double Starpoints, one way or another.

I presume if I got an email that says "Earn Double Starpoints", I will get double Starpoints, one way or another.

I do hope you are right. Don't mind getting double something, since I was not targeted for the Double Double. On the other hand, the email also thinks we are new spg members, and I'd rather not presume that I am one ;)

I do hope you are right.

while hope is nice, i wish someone from spg would weigh in on the subject. where are the back-up lurkers?

regardless, i am holding onto my email that says "double starpoints." ;)

while hope is nice, i wish someone from spg would weigh in on the subject. where are the back-up lurkers?

regardless, i am holding onto my email that says "double starpoints." ;)

bump. thank you. ;) :)

Well, I just completed a stay last weekend. The stay credit and points were posted a couple of days ago, but no double point bonus. Still hoping.... :)

I'll check and post a response after getting some clarification.

Diana Kaeding
SPG Supervisor, Program Services
Starwood Preferred Guest

Sheraton brand is offering a sweepstakes with the National Hockey League, offering members a chance to enroll to win a trip to the Stanley Cup finals in June. The registration page and details can be found at http://www.starwood.com/preferredguest/promotions/registration/landing_page.html?promoID=NHL.

Sheraton is offering this in conjuction with an offer of 20% off a two-night weekend stay, but a person will receive an entry just for registering and will be eligible without a stay. However, each stay at a participating Sheraton hotel in the U.S. and Canada through May 10, 2004 will qualify for an additional entry.

As to the issue of the registration confirmation e-mails with the subject "Earn Double Starpoints", this is an error as there is no Starpoint component to this offer. We're in the process of getting this error corrected.

Regards,

Diana Kaeding
SPG Supervisor, Program Services
Starwood Preferred Guest

Thank you, Diana, for the feedback and clarification.

As to the issue of the registration confirmation e-mails with the subject "Earn Double Starpoints", this is an error as there is no Starpoint component to this offer. We're in the process of getting this error corrected.
:rolleyes:

let me guess...another "web guru special?" :rolleyes:

Hey it could be worse. They could change from NHL tickets to the 9 and 10 year old AA Midget game of Glassboro vs Highland ala The Olympic promo. ;)
John

Sheraton brand is offering a sweepstakes with the National Hockey League, offering members a chance to enroll to win a trip to the Stanley Cup finals in June. The registration page and details can be found at http://www.starwood.com/preferredguest/promotions/registration/landing_page.html?promoID=NHL.

Sheraton is offering this in conjuction with an offer of 20% off a two-night weekend stay, but a person will receive an entry just for registering and will be eligible without a stay. However, each stay at a participating Sheraton hotel in the U.S. and Canada through May 10, 2004 will qualify for an additional entry.

As to the issue of the registration confirmation e-mails with the subject "Earn Double Starpoints", this is an error as there is no Starpoint component to this offer. We're in the process of getting this error corrected.

Regards,

Diana Kaeding
SPG Supervisor, Program Services
Starwood Preferred Guest

before lurker responded, i wrote spg customer care from spg.com regarding the double points. here is the response:

"To: Mr. fly co to see the yanks
Platinum Preferred Guest Number: xxxxxxxxx

Dear Mr. xxxxxx,

Thank you for your recent e-mail message concerning the NHL Stanley Cup Promotion. I welcome this opportunity to assist you.

The Double Starpoints that the promotion is referring to is for every eligible dollar you spend at the hotel, restaurant, or room service, before the taxes. These are twice the number of Starpoints regularly earned.

We appreciate your patronage of Starwood Hotels & Resorts Worldwide. If you have further customer service questions or concerns, please feel free to contact us at starwood.preferred.guest@starwoodhotels.com .

Best Regards,

xxxxx xxxxx
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

www.starwood.com

Starwood Preferred Guest, winner of 13 prestigious 2002 Freddie Awards. Including Best Customer Service, Best Website, and Program of the Year for the 4th consecutive year.

TRACKING NUMBER: xxxxxxxxx-xxxxxxxxxx"




huh? wasn't there a post about confusing spg promotions? ;) :rolleyes: :D :mad:

fly co to see the yanks - My apologies. That email response should not have happened as the information that I posted on Flyertalk about the subject line error was available to the associates from our Training department. I have forwarded this to the E-communications Manager to be addressed.

Sincerely,

Diana Kaeding
SPG Supervisor, Program Services
Starwood Preferred Guest

fly co to see the yanks - My apologies. That email response should not have happened as the information that I posted on Flyertalk about the subject line error was available to the associates from our Training department. I have forwarded this to the E-communications Manager to be addressed.

Sincerely,

Diana Kaeding
SPG Supervisor, Program Services
Starwood Preferred Guest

not to be a tattle tale, but i can forward the name of the associate that sent me the email, if you would like. :( :eek:

Diana, I can't register as a new OR existing member! Says info is wrong & to re-input, but doesn't tell me what's wrong - email, password, account #, what? I don't even care about double points; I'd just to sort out the problem.

Did not receive this promotion either. In fact, have received no such true promotions since September. (Plat status)