Starwood Preferred Guest - Record Overcharge?
UpgradeMe
Apr 5, 04, 4:36 pm
Several weeks ago, I booked a prepaid stay at the Sheraton Gateway ATL for $69 + 12% tax for a total of $77.28.
The hotel finally got around to posting the charge to my Amex yesterday. Except they posted a charge for $7728.00!!!
I'm still waiting for a response to the voicemail I left for the accounting department.
VPescado
Apr 5, 04, 5:19 pm
Atleast you now qualify for the "spend $4000" promo.
tfong007
Apr 6, 04, 11:00 pm
HAHAHA that takes the cookie. What a blunder. ;)
ohbahsan
Apr 6, 04, 11:40 pm
oooh that's a lot of MR points. ask for a cash refund :p
...and then ask the hotel to refund. ;)
UpgradeMe
Apr 7, 04, 8:13 am
Two phone calls later, I have been promised a refund (which has yet to post to my Amex) and 4000 points for my troubles.
observer
Apr 7, 04, 8:50 am
What did you take from the mini bar? :)
What did you take from the mini bar? :)
Or did you take the minibar? ;)
What did you take from the mini bar? :)
Nahh...I have totally emptied numerous Stawood mini-bars at $400 is the most I have ever been charged. :eek:
ryan754
Apr 8, 04, 4:17 am
I bet you got points for the 7 grand too ;)
UpgradeMe
Apr 11, 04, 10:44 am
A final follow-up:
Credit posted within 48 hours.
4000 points posted several days after that.
fly co to see the yanks
Apr 11, 04, 1:55 pm
What did you take from the mini bar? :)
or, who did you take from the minibar? :) :cool: ;) :D
yevlesh2
Apr 11, 04, 9:47 pm
Did you "borrow" the Heavenly Bed ? :D :D
yashan
Apr 12, 04, 4:41 pm
Several weeks ago, I booked a prepaid stay at the Sheraton Gateway ATL for $69 + 12% tax for a total of $77.28.
The hotel finally got around to posting the charge to my Amex yesterday. Except they posted a charge for $7728.00!!!
I'm still waiting for a response to the voicemail I left for the accounting department.
I couldn't find any links to a specific article, but I vaguely recall a hotel having some accounting problems and accidentally moving the decimal point to the right a couple notches. Didn't this also recently happen in a Wal-mart or something?
I guess you still have your receipt showing the proper charges? Maybe they'll credit your charge card the difference but still give you points for a $7728 stay. :)
sbrower
Apr 12, 04, 5:45 pm
15 years ago my father and I upgraded on Korean Air from Coach to First for a flight from HKG to TPE. The charge was supposed to be about $140, but he got charged $14,000, and it took a while to fix.