Online Travel Booking and Bidding Agencies - Didn't get FF points on air ticket purchased through Travelocity LMD

I had a bit of a mix-up on a Last Minute Deal purchased through Travelocity. Although Travelocity promises that plane tix purchased are fully eligible for FF points (unlike Priceline), one of the two segments we flew on Continental was rejected by Northwest as an ineligible fare class. I have been trying to contact a Real Person Who Cares (TM) at Travelocity, to no avail. I have traded emails with people who a/ ignored me, b/ told me to call 1-800-XXX, or c/ told me to phone Continental. I have phone people who a/ told me to phone someone else, b/ told me to email someone else, or c/ put me on hold.

I'm getting fed up and as an "Elite Preferred" customer, I'm thinking of throwing in the Travelocity towel. Does anyone have any ideas on how to reach someone who actually could do something about this at Travelocity? I figure it's too late to do anything about the points (CO/NW has no obligation to give me points for an ineligible fare class) but I'd like some restitution from Travelocity for the blunder(s).

Are you sure the fare class really was ineligible? Northwest has been known to wrongly misclassify on occassion.

Please read this thread (most importantly knowitall's post at the end):

http://www.flyertalk.com/forum/Forum35/HTML/006472.html

Thanks TransWorldOne, that's helpful. Sadly it means me getting on the phone with NW and pleading my case. I'm still miffed that Travelocity hasn't been willing to advocate for me.

[This message has been edited by CanuckFlyer (edited 07-04-2003).]