JenniferNAz
Feb 22, 04, 11:28 pm
I am curious about HP and what they are thinking/planning for the future.
I would like see what others here think. I am not posting this to complain, but to open up a little discussion about the company that I, and many on this board, spend a fair amount of money and a lot of time interacting with each year. I have posed a few questions below, and would love to hear anyone’s input.
I think we all can understand that HP is in business, so we can’t have everything we might want. On the other hand, we are the customer. If they don’t make their product equal or better than others we can find, we will go elsewhere. I think the past few years have proven that loyalty doesn’t get you very far anymore.
What direction do you think that HP is going in? Who are they trying to attract?
It appears, on one hand, that they are trying to get the frequent business flyer, the one who will pay more to get first class, but who doesn’t want to pay a few thousand for it. I am referring to the new lower first class fares, the transcon service.
While they seem to be trying to attract the frequent business flyer, they have decreased the elite bonus, increased the number of miles needed for first class award travel (what many, if not most, frequent fliers redeem), and have decreased the “special” part of flying first class. All of these moves have the effect of making the ff less likely to choose HP as their carrier of choice.
On the other hand, they appear to be trying to get the attention of the casual traveler with the lower number of miles needed for coach award travel, more flights in and out of places like Las Vegas, and if rumors spreading on this board are true, a total revamp of the on-board entertainment system.
The downside to the casual traveler seems to be the fact that fares have risen from where they were a little over a year ago and decreased service in coach (some flights don’t even have peanuts/pretzels anymore).
What do you think HP will look like 5 years from now?
What should they improve on? What should they cut back on?
Finally, do you think that they will actually listen to the people who fly their airline and what we want?
I am looking forward to hearing everyone's thoughts.
I would like see what others here think. I am not posting this to complain, but to open up a little discussion about the company that I, and many on this board, spend a fair amount of money and a lot of time interacting with each year. I have posed a few questions below, and would love to hear anyone’s input.
I think we all can understand that HP is in business, so we can’t have everything we might want. On the other hand, we are the customer. If they don’t make their product equal or better than others we can find, we will go elsewhere. I think the past few years have proven that loyalty doesn’t get you very far anymore.
What direction do you think that HP is going in? Who are they trying to attract?
It appears, on one hand, that they are trying to get the frequent business flyer, the one who will pay more to get first class, but who doesn’t want to pay a few thousand for it. I am referring to the new lower first class fares, the transcon service.
While they seem to be trying to attract the frequent business flyer, they have decreased the elite bonus, increased the number of miles needed for first class award travel (what many, if not most, frequent fliers redeem), and have decreased the “special” part of flying first class. All of these moves have the effect of making the ff less likely to choose HP as their carrier of choice.
On the other hand, they appear to be trying to get the attention of the casual traveler with the lower number of miles needed for coach award travel, more flights in and out of places like Las Vegas, and if rumors spreading on this board are true, a total revamp of the on-board entertainment system.
The downside to the casual traveler seems to be the fact that fares have risen from where they were a little over a year ago and decreased service in coach (some flights don’t even have peanuts/pretzels anymore).
What do you think HP will look like 5 years from now?
What should they improve on? What should they cut back on?
Finally, do you think that they will actually listen to the people who fly their airline and what we want?
I am looking forward to hearing everyone's thoughts.