Wyndham Rewards - Wyndham web is nightmare to cancel

Just a little vent here.I made a reservation on the Wyndham web site for February, a Saturday night with a low rate. My circumstances changed and went to cancel, the web site would't let me cancl, called wyndham they said call the hotel, the hotel gave me back to reservations, they said it was a clickit rate that they could not cancel, gave me the help desk , she said she could't cancel the reservation I have to call the corporate office tomorrow and talk to Mr Weston during regular business hours and maybe he can cancel the reservation. This was a simle reservation straight off there web site, I have the email confirmation and copy of the screen to prove it.

How Absurb!

Thanks for listening

Dear GM99,

I wanted to follow-up with you on the problem your experienced canceling a reservation. I apologize for the inconvenience and understand your frustration.

If you don't mind, I would like to get some additional information from you in order to investigate this problem. Which hotel did you attempt to cancel? Do you remember the message that the site returned to you when you attempted to cancel? And where you able to contact Mr. Weston to help you?

Thank you for your feedback. Wyndham would like to earn your trust and loyalty.

Sincerely,

Michael B. Wylie
Sr. Director eBusiness
Wyndham Hotels & Resorts

Wyndam eBiz -

Nice first post! http://www.flyertalk.com/forum/wink.gif

Welcome to FT! And thanks for offering your help http://www.flyertalk.com/forum/smile.gif

I'm also trying to cancel one reservation and found out that WyndhamRewards website unexpectedly does NOT have a cancellation function. What a website!:td: This is so funny that I have to call to cancel a hotel reservation.

I'm quite sure that there was a cancellation option existed before WyndhamRewards updated the website. Why bother to remove it???

As this discussion is specific to the Wyndham brand, please follow as the thread moves to the dedicated Wyndham forum. Ocn Vw 1K, Moderator, TravelBuzz.

I'm also trying to cancel one reservation and found out that WyndhamRewards website unexpectedly does NOT have a cancellation function. What a website!:td: This is so funny that I have to call to cancel a hotel reservation.

I'm quite sure that there was a cancellation option existed before WyndhamRewards updated the website. Why bother to remove it???

Hello, there actually is an option to cancel a reservation on wyndhamrewards.com. You need to 'Retrieve your Reservation' in order to cancel. This is the page - https://wr.wyndhamrewards.com/WyndhamRewards/control/Booking/retrieval?variant= You also should see a 'cancel' option within your reservation confirmation email. I hope that helps.

And for anyone who didn't notice - the first 3 posts of this thread are from 2001 - and were resurrected from who knows where in the FT archives.

Thankfully, we have a modern day answer to this situation. ^