stimpy
Jan 8, 04, 12:02 am
For those who are still on AWS, they now match T-Mobile's rates for Europe (99 cents)and even beat T-Mobile in places such as the U.A.E. by 30 cents! But you have to sign up for it.
Travel Technology - New AT&T international roaming rates
View Full Version : New AT&T international roaming rates
cordelli
Jan 8, 04, 7:47 am
Cool, thanks.
I called to sign up (877-400-1080) at 8:46 eastern and go the following
your call is important to us, however our center is closed, please try again later
It's good to know that should I need assistnace while traveling overseas they keep US bankers hours (assuming they do, they didn't really say)
[This message has been edited by cordelli (edited Jan 08, 2004).]
I called to sign up (877-400-1080) at 8:46 eastern and go the following
your call is important to us, however our center is closed, please try again later
It's good to know that should I need assistnace while traveling overseas they keep US bankers hours (assuming they do, they didn't really say)
[This message has been edited by cordelli (edited Jan 08, 2004).]
DisgruntledGoat
Jan 8, 04, 12:29 pm
They're in line with T-mobile for the most part for Europe, which is good.
NickP 1K
Jan 8, 04, 1:07 pm
You know ATTWS is really starting to "suck" on the customer call center side. When GSM first launched, call wait times were 1-4 mins, now 1-3 hours is the norm. This is even worse than Cingular now. On top of this now they cut back the non Seattle area call centers, hence when the Seattle area center was short staffed, they just closed it...
DisgruntledGoat
Jan 8, 04, 1:24 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NickP 1K:
You know ATTWS is really starting to "suck" on the customer call center side. When GSM first launched, call wait times were 1-4 mins, now 1-3 hours is the norm. This is even worse than Cingular now. On top of this now they cut back the non Seattle area call centers, hence when the Seattle area center was short staffed, they just closed it...</font>
When I was moving my number over to T-Mobile, I had to wait 90 mins x2 in the same day over a billing question. Makes me feel better that I moved.
You know ATTWS is really starting to "suck" on the customer call center side. When GSM first launched, call wait times were 1-4 mins, now 1-3 hours is the norm. This is even worse than Cingular now. On top of this now they cut back the non Seattle area call centers, hence when the Seattle area center was short staffed, they just closed it...</font>
When I was moving my number over to T-Mobile, I had to wait 90 mins x2 in the same day over a billing question. Makes me feel better that I moved.
auh2o
Jan 8, 04, 1:40 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NickP 1K:
You know ATTWS is really starting to "suck" on the customer call center side. When GSM first launched, call wait times were 1-4 mins, now 1-3 hours is the norm. This is even worse than Cingular now. On top of this now they cut back the non Seattle area call centers, hence when the Seattle area center was short staffed, they just closed it...</font>
Short sell Siebel. That is the problem not the call centers.
You know ATTWS is really starting to "suck" on the customer call center side. When GSM first launched, call wait times were 1-4 mins, now 1-3 hours is the norm. This is even worse than Cingular now. On top of this now they cut back the non Seattle area call centers, hence when the Seattle area center was short staffed, they just closed it...</font>
Short sell Siebel. That is the problem not the call centers.
cordelli
Jan 8, 04, 2:28 pm
From the small print:
The convenience of a single handset -- now one phone is all you need! The same Next Generation or Next Generation Multi-band phone that you use at home for all of your domestic calls can go with you as you travel abroad. And for only $5.99 per month, your calls while traveling in select European countries are just $.99 per minute.
Sort of not worth it for the casual traveler if they have to pay $5.99 a month to use it. I have to look at my bill to see how much it would actually save in call coses, I don't think I travel enough to cover the $6 a month.
The convenience of a single handset -- now one phone is all you need! The same Next Generation or Next Generation Multi-band phone that you use at home for all of your domestic calls can go with you as you travel abroad. And for only $5.99 per month, your calls while traveling in select European countries are just $.99 per minute.
Sort of not worth it for the casual traveler if they have to pay $5.99 a month to use it. I have to look at my bill to see how much it would actually save in call coses, I don't think I travel enough to cover the $6 a month.
kanebear
Jan 8, 04, 5:25 pm
At least AT&T doesn't make you use a separate SIM for int'l roaming anymore. I understood when they were TDMA but a GSM carrier requiring a separate SIM for roaming? http://www.flyertalk.com/travel/fttravel_forum/rolleyes.gif.
Their CS has gone to hell in a handbasket... T-mobile may not be any better on giving you the right answer but at least they pick up in less than 3-4 minutes almost every time. I can't tell you how many times I've been driving and needed to talk to an AT&T CSR and haven't been able to keep a call going long enough to get through. http://www.flyertalk.com/travel/fttravel_forum/mad.gif
Their CS has gone to hell in a handbasket... T-mobile may not be any better on giving you the right answer but at least they pick up in less than 3-4 minutes almost every time. I can't tell you how many times I've been driving and needed to talk to an AT&T CSR and haven't been able to keep a call going long enough to get through. http://www.flyertalk.com/travel/fttravel_forum/mad.gif
SNA_Flyer
Jan 9, 04, 1:10 am
I've been with AT&T for a long time, basically since they introduced OneRate. It suited me well for my travels, and saved quite a bit of money compared to the other carriers. They served me well.
Today is a different story. I switched to GSM about a year ago, and my reception has actually become worse rather than better. The hold times with customer service are insane. The people they have staffing the desks don't care about any of the problems you have, nor can fix them without sitting on hold with their technical support (to whom you can not talk to directly). They don't have competitive international roaming rates (I don't call paying a fee to have the same rates as T-mobiile competitive). They don't have a competitive flat-rate GPRS plan either. They have been sneaky and changed their off peak times.
I'm done with them as soon as my contract is up. From what I understand, a lot of other people are also - AT&T has lost the most customers since number portability has been in effect.
I hope they rot in hell.
Today is a different story. I switched to GSM about a year ago, and my reception has actually become worse rather than better. The hold times with customer service are insane. The people they have staffing the desks don't care about any of the problems you have, nor can fix them without sitting on hold with their technical support (to whom you can not talk to directly). They don't have competitive international roaming rates (I don't call paying a fee to have the same rates as T-mobiile competitive). They don't have a competitive flat-rate GPRS plan either. They have been sneaky and changed their off peak times.
I'm done with them as soon as my contract is up. From what I understand, a lot of other people are also - AT&T has lost the most customers since number portability has been in effect.
I hope they rot in hell.
NickP 1K
Jan 10, 04, 5:03 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SNA_Flyer:
I've been with AT&T for a long time, basically since they introduced OneRate. It suited me well for my travels, and saved quite a bit of money compared to the other carriers. They served me well.
Today is a different story. I switched to GSM about a year ago, and my reception has actually become worse rather than better. The hold times with customer service are insane. The people they have staffing the desks don't care about any of the problems you have, nor can fix them without sitting on hold with their technical support (to whom you can not talk to directly). They don't have competitive international roaming rates (I don't call paying a fee to have the same rates as T-mobiile competitive). They don't have a competitive flat-rate GPRS plan either. They have been sneaky and changed their off peak times.
I'm done with them as soon as my contract is up. From what I understand, a lot of other people are also - AT&T has lost the most customers since number portability has been in effect.
I hope they rot in hell.</font>
RANT WARNING!
SNA flyer.. I'm also done once my contract expires - I'm moving the voice phone to T-Mobile, already have a Blackberry with them. I signed up as a GSM charter member, needed to nuke my old Cingular number anyway so number portability at the time wasn't an issue. Assuming from your tag you are in the Irvine area. At ATTWS GSM launch coverage was REALLY good. Since they've retuned all the sites (last year) it's abysmal. They keep saying the field techs don't find a problem. I got so ticked off I drove around with a borrowed Agilent network tester. Cingular/T-Mobile has MUCH MUCH MUCH better coverage throughout town. Some of the ATTWS towers/cell sites had basic issues with antenna installations as well as a GSM site would fade in and out for no reason when I was line of site to the antenna only .5 miles away. What worries me more about ATTWS is that they HAVE THE CELL sites on GSM and they think they don't need anymore. You cannot just overlay GSM1900 onto a TDMA800 network and expect good coverage. Even still many TDMA towers have MARGINAL GSM1900 coverage.
Seems their network engineering folks need to be canned.
BTW I'm under .6 miles to SIX ATTWS towers, my signal fades in and out from no service to 6 bars, IRRESPECTIVE of the phone. If I use my non-US SIM and choose Cingular I do NOT see these issues.
[This message has been edited by NickP 1K (edited Jan 10, 2004).]
I've been with AT&T for a long time, basically since they introduced OneRate. It suited me well for my travels, and saved quite a bit of money compared to the other carriers. They served me well.
Today is a different story. I switched to GSM about a year ago, and my reception has actually become worse rather than better. The hold times with customer service are insane. The people they have staffing the desks don't care about any of the problems you have, nor can fix them without sitting on hold with their technical support (to whom you can not talk to directly). They don't have competitive international roaming rates (I don't call paying a fee to have the same rates as T-mobiile competitive). They don't have a competitive flat-rate GPRS plan either. They have been sneaky and changed their off peak times.
I'm done with them as soon as my contract is up. From what I understand, a lot of other people are also - AT&T has lost the most customers since number portability has been in effect.
I hope they rot in hell.</font>
RANT WARNING!
SNA flyer.. I'm also done once my contract expires - I'm moving the voice phone to T-Mobile, already have a Blackberry with them. I signed up as a GSM charter member, needed to nuke my old Cingular number anyway so number portability at the time wasn't an issue. Assuming from your tag you are in the Irvine area. At ATTWS GSM launch coverage was REALLY good. Since they've retuned all the sites (last year) it's abysmal. They keep saying the field techs don't find a problem. I got so ticked off I drove around with a borrowed Agilent network tester. Cingular/T-Mobile has MUCH MUCH MUCH better coverage throughout town. Some of the ATTWS towers/cell sites had basic issues with antenna installations as well as a GSM site would fade in and out for no reason when I was line of site to the antenna only .5 miles away. What worries me more about ATTWS is that they HAVE THE CELL sites on GSM and they think they don't need anymore. You cannot just overlay GSM1900 onto a TDMA800 network and expect good coverage. Even still many TDMA towers have MARGINAL GSM1900 coverage.
Seems their network engineering folks need to be canned.
BTW I'm under .6 miles to SIX ATTWS towers, my signal fades in and out from no service to 6 bars, IRRESPECTIVE of the phone. If I use my non-US SIM and choose Cingular I do NOT see these issues.
[This message has been edited by NickP 1K (edited Jan 10, 2004).]
SNA_Flyer
Jan 13, 04, 12:06 am
Yeah, I seriously don't know what they have been doing. I even got a SE T616 hoping that they might have GSM 850 running which would improve indoor reception - which it has not.
One more thing, so that it relates to the topic, is that these morons will NOT provide the SIM unlock code for your phone un ANY circumstances. T-Mobile and Cingular will once you have been with them for a while or even complete your contract. I had to go get it unlocked for $10 so I could use overseas SIMs while travelling to avoid their insane roaming rates!
[This message has been edited by SNA_Flyer (edited Jan 12, 2004).]
One more thing, so that it relates to the topic, is that these morons will NOT provide the SIM unlock code for your phone un ANY circumstances. T-Mobile and Cingular will once you have been with them for a while or even complete your contract. I had to go get it unlocked for $10 so I could use overseas SIMs while travelling to avoid their insane roaming rates!
[This message has been edited by SNA_Flyer (edited Jan 12, 2004).]