America West FlightFund (Discontinued Program) - AWA to Introduce Roving Gate Agents And Elite Security Checkpoint Lanes




Old Gold
Dec 20, 01, 3:14 pm
doc must be taking a well deserved break, third HP Press Release of the day:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Today, America West became the first airline at Sky Harbor to use roving
gate agents. As the airline begins a test phase of the wireless technology,
mobile agents will assist passengers who need to check in for their flights.
The agents can print boarding passes, change seat assignments, provide gate
and flight information, check FlightFund account activity and make future
reservations.
On Monday, the airline began utilizing priority security checkpoint lines
for first class and FlightFund elite customers. The airline has added
equipment in order to offer four check-in lanes at both security checkpoints
A and B in Terminal 4 of Sky Harbor. One of the lanes at each checkpoint will
be dedicated to our most frequent flyers, to ensure they can move efficiently
through security while other customers who haven't flown since Sept. 11 may
need more time to become familiar with the security procedures. This service
will be in effect at least through the holidays.</font>
More (http://www.prnewswire.com/cgi-bin/micro_stories.pl?ACCT=no&TICK=AWA&STORY=/www/story/12-20-2001/0001637843&EDATE)


TransWorldOne
Dec 21, 01, 1:39 am
In passing through PHX Terminal Four today, the Elite priority security checkpoints were in place.

The only time I've ever experienced long security lines there was after the terminal was evacuated due to a person running through the security checkpoint.

FlyMan
Dec 21, 01, 11:23 am
I've been flying in/out PHX every week with HP, but have not seen the elite priority security checkpoint yet. Where is that located?


TransWorldOne
Dec 22, 01, 11:47 pm
I can't remember the setup for Terminal Four's "Security Checkpoint B," but at "Checkpoint A" the Elite/First Class/employee priority security line is located at the far left metal detector/x-ray. The line has a large sign posted at the head, with an America West employee checking credentials. All metal detectors/x-rays to the right remain available to all ticket passengers.

Unfortunately, such a priority line doesn't exist at the Columbus hub (where a much greater need exists).

FlyMan
Dec 23, 01, 2:34 am
I wish they had the same priority line for security check at LAX as well. Unfortunately, HP shares the Terminal 1 with WN (Southwest), ahhhh....nightmare!

jan_az
Dec 24, 01, 12:53 pm
Got my kid flying on WN on Thurs ( dont even go there http://www.flyertalk.com/forum/smile.gif ). Hoping that HP will let us thru the priority checkpoint. Any thoughts on this??

&lt;Out of PHX&gt;

DADISGARYK
Dec 26, 01, 8:59 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jan_az:
Got my kid flying on WN on Thurs ( dont even go there http://www.flyertalk.com/forum/smile.gif ). Hoping that HP will let us thru the priority checkpoint. Any thoughts on this??

&lt;Out of PHX&gt;</font>


And how did you/he make out??

Gary



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