Stefan Daystrom
Nov 7, 03, 8:02 pm
I had an SNA-DEN flight (#269) at 7:05 pm PT yesterday. I went to try to check in online (FlexCheck) around quarter to 5, and it said that I was too late, that I have to check in at least 90 minutes before the flight. Huh? According to my math, I was doing this more than two hours before the flight.
Ok, so then I decide to check flight status Frontier's website. I first try it by flight number, and it says there's no such flight. Ok, so I try by time of day, and all it shows me is a UNITED flight SAN-DEN at 6:53 pm. Huh, huh, huh? Frontier doesn't even codeshare with United, what's up with this???
So I call customer service. I get an estimated wait time of 7 minutes, and then some stupid message saying they hope I'm noticing that the customer service I'm getting at Frontier is not like what I'm used to from other airlines. (Yes, indeed; it's a lot WORSE than what I'm used to at Southwest! Tho even with these ridiculous glitches, Frontier's website is smooth sailing compared to BA's...)
When I finally get through some minutes later, I mention these problems with the webiste, and the CSR says "it wouldn't be the first time"! Anyway, she is able to tell me my flights exists, but it's 30 minutes late at that point due to weather. (Doesn't tell me it's weather way earlier that day that set their whole day back, but still.)
Ok, so I get to SNA around quarter to 6. The flight is showing "on time" at gate 3, but at checkin (where I had go to get the boarding pass the website wouldn't let me get online) they tell me it's 45 minutes late. When I get to gate 3, I find it's already been moved once to gate 12. Just before 7 pm they announce a move to gate 6, and then two minutes later change it to gate 7! To get there, I walk by several boards which still show the flight on time. Then at gate 6 they're telling us it'll arrive around 7:20, and we'll board around 7:40, but the sign still says it's on time!
We did board late, and it was ok after that. (But I would hope so, that's enough adventure for one flight!)
Ok, so then I decide to check flight status Frontier's website. I first try it by flight number, and it says there's no such flight. Ok, so I try by time of day, and all it shows me is a UNITED flight SAN-DEN at 6:53 pm. Huh, huh, huh? Frontier doesn't even codeshare with United, what's up with this???
So I call customer service. I get an estimated wait time of 7 minutes, and then some stupid message saying they hope I'm noticing that the customer service I'm getting at Frontier is not like what I'm used to from other airlines. (Yes, indeed; it's a lot WORSE than what I'm used to at Southwest! Tho even with these ridiculous glitches, Frontier's website is smooth sailing compared to BA's...)
When I finally get through some minutes later, I mention these problems with the webiste, and the CSR says "it wouldn't be the first time"! Anyway, she is able to tell me my flights exists, but it's 30 minutes late at that point due to weather. (Doesn't tell me it's weather way earlier that day that set their whole day back, but still.)
Ok, so I get to SNA around quarter to 6. The flight is showing "on time" at gate 3, but at checkin (where I had go to get the boarding pass the website wouldn't let me get online) they tell me it's 45 minutes late. When I get to gate 3, I find it's already been moved once to gate 12. Just before 7 pm they announce a move to gate 6, and then two minutes later change it to gate 7! To get there, I walk by several boards which still show the flight on time. Then at gate 6 they're telling us it'll arrive around 7:20, and we'll board around 7:40, but the sign still says it's on time!
We did board late, and it was ok after that. (But I would hope so, that's enough adventure for one flight!)