Chase Ultimate Rewards - Chase really sux.

After getting the Stockback Rebate card...i have been using it for awhile until yesterday while trying to charge it @ Kinkos ($2 only!) and it got denied. Called CS..and was told that there is a security issue on my account. I asked him what kind of security problem..he refused to say and he said that an account security officer will be in touch with me in 48 hours. This sux...i called the CS three times and they told me that they can't do anything! What a horriable horriable company! They truly suck!

I know of someone whose charges were denied as soon as a payment was missed by a single day after the due date. Although I agree that the cardholder has a responsibility to pay by the due date, and that the card issuer has the right to decline additional charges if payment is not made on time, I've not heard of any other bank actually cutting off charges the day after the due date on an account that otherwise is in good standing. Perhaps Chase manages to run off a lot of cardholder they don't want with these policies, but I would think they manage to also alienate a lot of potentially good customers at the same time.

I am never a big fan of Chase. However, I do have the Stockback card, not my primary card though. Sorry about your problems and Please update us MD80!

See http://www.chasebanksucks.com

Thanks.

I called Chase back and they told me that they will have someone contact me in 24 hours, I told them no need, i'm closing my account. Looks like I'm going to Chasebanksucks.com and sign the Guest book.

Edit to add: Is there any good recommendations out there for a nice cash rebate VI/MA? I have the Citi Dividend already. Thanx

[This message has been edited by MD80 (edited 09-16-2002).]

Oh oh...... I actually just opened a checking and savings account with Chase, and have applied for a 0% APR Credit Card. Are things with Chase really that bad...?

http://www.flyertalk.com/forum/eek.gif

OMG.... Ive spent a couple of minutes reading the website.... now Im REALLY worried... http://www.flyertalk.com/forum/eek.gif http://www.flyertalk.com/forum/eek.gif http://www.flyertalk.com/forum/eek.gif

I've had a Chase Visa for 8 years now with nothing but excellent customer service, FWIW.

MD80 Sorry about your problems and kinda glad that you closed the account. I"ll see how they treat me (it's going to be hard, cus i never use the card)...

Yes I heard Chase is very very bad. I used to have a Checking Account with Chemical Bank of Texas when I was in college...it was suppose to be Free Checking...but after it got bought out by Chase..they mysteriously changed my account to a $3000 Minimum Checking Account. Now imagine a college student with $3k in his checking account! The worst thing is that i never got a letter stating the change at all! I immediately closed the account and moved elsewhere!



[This message has been edited by afang (edited 09-17-2002).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Gaucho100K:
Are things with Chase really that bad...?

http://www.flyertalk.com/forum/eek.gif</font>


They are worse than bad

Wow, that site is funny. I used to have a CO Visa from Chase. I cancelled it after 3 years because they would not offer me anything to sign up again and the previous year, they offered me 6k to resign then later told me this offer did not exist and they gave me only 1k. I had the various CSR's and Mgr's giving contradictory information and someone was lying... anyway aside from this, they were decent to me for other issues. They waived my late fee twice - I think it happened because I sent the bill in and after Anthrax, mail was taking longer than I anticipated (I still think that due dates for credit cards should be on postmarked date and not actual date of arrival because there is little proof of the date of arrivel...).

I noted that one person on that site said that Chase said that all CO mileage in the account would be lost if the credit card was cancelled. This is not true at all, I think the customer just misunderstood. What is lost are any unposted miles that were earned. Miles are posted monthly and once they are posted, they are there and out of Chase's control. If you cancel the card before a monthly posting, you lose that month's miles. That is why when I was going to cancel, did not use it for the last month.

Every card issuer has hate websites: Amex, Citi, MBNA, etc.

I'm not sure what's the problem. Wouldn't you expect them, if they suspect your card is stolen, not to discuss it with anyone claiming to be you, until this is resolved by their security dept. after a couple of days?

Chase has been very good to me, approved a credit line increase before I even got the card in the mail, and their Retention also lowered my APR. Now they're offering 0% for a year on balance transfer.


Saar

[This message has been edited by Saar (edited 09-21-2002).]

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[This message has been edited by Saar (edited 09-21-2002).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Saar:
Every card issuer has hate websites: Amex, Citi, MBNA, etc.

I'm not sure what's the problem. Wouldn't you expect them, if they suspect your card is stolen, not to discuss it with anyone claiming to be you, until this is resolved by their security dept. after a couple of days?

Chase has been very good to me, approved a credit line increase before I even got the card in the mail, and their Retention also lowered my APR. Now they're offering 0% for a year on balance transfer.


Saar

[This message has been edited by Saar (edited 09-21-2002).]</font>


I guess what ticked MD80 off was that the way Chase's way of handling this whole thing...

First of all, when I called them the first time they confirmed it was me who was using the card but they said that they still need someone to call me back on it in 2 days, which made me quiet upset.

Secondly, on the last call placed to them which included my termination of the account, not only did the lady offer no apologies, she was also being rude at the same time. I'm sorry if this kind of service sounds normal to you Sarr but it is just not acceptable to me.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Saar:
I'm not sure what's the problem. Wouldn't you expect them, if they suspect your card is stolen, not to discuss it with anyone claiming to be you, until this is resolved by their security dept. after a couple of days?</font>

No, I would not expect this. The problem is that many of us rely heavily on our credit/charge cards, both for day-to-day transactions and while traveling. Personally, I expect my card issuers to be able to handle situations like this in a resonable manner. Assuming that I am within my credit limit, and my account is current, I expect that charges will be authorized.

I fully understand the issuer's need to protect against fraud. Despite what they say ("We're doing this for your protection"), they're really doing it for their protection, as the cardholder is not responsible for fraudulent charges. This is fine with me. What I have a problem with is when the issuer's fraud prevention gets in the way of my legitimate charging activity.

If I was at the point of sale, they have a couple of ways to handle it without declining the charge. Assuming that the charge is declined and I have to call the card issuer, one way for them to handle it is to ask you for information that other people are unlikely to have, such as to name two transactions you made a couple of weeks ago and the approximate amounts. Another is to have the merchant ask for and verify your ID. In any event, they should have a system in place to resolve this at the point of sale.

Assuming you're no longer at the merchant, they should be able to resolve this by either you calling from your home phone, or them calling you at your home or work phone that's on the account. This, along with asking a couple of questions, should allow them to verify who you are.

There's little doubt in my mind as to what the situation is: the regular authorization and customer service departments at Chase are not empowered to handle this situation, and the security department doesn't take inbound calls from customers. As a cardholder, I would find this unacceptable, especially from such a large bank as Chase.

Although they have their own issues, the two companies that I do the most business with, Citibank and American Express, seem to be much better set up to handle this sort of situation.

Every bank has there issues. I have been with chase for about 3 years without a hitch. They continually offer me 0% transfers, and I don't even ask them, they offer them to me. I even received a solicitation from Chase for a 0% card, I called them and told them I already had a card and wanted that rate on that card (even though a 0% rate for a year had just expired) and the lady called me back three times and got the rate put on,I had to do a transfer to initiate it.

I am impressed with Chase and their CS people. Never had a charge denied and had to call them on the spot. Have with some other cards, and they have always approved it with a few questions.

Being a victim of fraud numerous times, believe me, they are protecting you (and themselves) by placing a hold on your account. You may not have to pay, but you have to "prove" through affidavits and numerous phone calls that you did not make the charge. Than you have your credit report to straighten out. It can be very time consuming, especially if your identity is stolen.

Any idea about the Chase Visa Infinite Card...how to get it?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Saar:
Chase has been very good to me, [...] and their Retention also lowered my APR. Now they're offering 0% for a year on balance transfer.</font>

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by wldtrvlr:
[...] I even received a solicitation from Chase for a 0% card, I called them and told them I already had a card and wanted that rate on that card (even though a 0% rate for a year had just expired) and the lady called me back three times and got the rate put on,I had to do a transfer to initiate it. [...] </font>


Saar and wldtrvlr,

Did you have to pay a transaction charge to get the 0%?

I've been getting 0% offers from Chase (with my bill) but they all have a 3% transaction fee ($50 max). Although $50 is a pretty low fee for one year (that equates to about a 0.5% interest rate for a $10,000 loan of 1 year), I of course would like to do better if I can.

[This message has been edited by anthonyanthony (edited 09-28-2002).]

Update on the situation:
Chase Corp called and explained that they put my account on Security Review because my address did not match with their record??I really don't know what they are talking about for I don't usually do business with them and I know all my addresses in my credit report so there is no way for them to mix this up. She also asked me if I wanted to re open the account, I refused, she apologized for the inconvenience that caused me, which was actually the second person from Chase that actually did that.

Chase is on the same customer service level as FirstUSA--PURE, UNADULTERATED SH*T!

Avoid them in the future at all costs.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Wolverine:
Chase is on the same customer service level as FirstUSA--PURE, UNADULTERATED SH*T!

Avoid them in the future at all costs.</font>

Stockback is one of the best card program out there today unfortunately it is run by Chase....

I had the Chase Continental Platinum Card for a year, and I had to called them three times and emailed them twice to get the 10K promotional sign-up bonus posted instead of usual 6K.

Gotta watch out when you deal with them. I know the customer service reps. in general get paid low wages, but they don't seems to be courteous or proactive when you call them.

Yes, I switched to the fee-free Stockback Card after a year only because of the incentives. Anyway, they have fairly high fee structures for "Preferred Cardholders" compare to other big-time banks.

I agree how bad the Chase is.
I lost word when I found out that they calculate monthly interest by "HAND."
Can you imagine that?
I wonder who and how they could calculate interest without any mistakes for such a huge number of accounts....
I have checked the interest payment on my account and realized that they were not paying me enough interest.
The way they calculated monthly average balance was weired, too.
Of course, I transfer my account to somewhere else.

Just got notice today that Chase is doing away with its partnership with Shell Gasoline. Did anyone else get this notice?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Miles Man:
Just got notice today that Chase is doing away with its partnership with Shell Gasoline. Did anyone else get this notice?</font>

http://www.flyertalk.com/forum/Forum112/HTML/000360.html

Hi,

I have had 2 good experiences with Chase Visa. The recent one related travel was that I left my wallet in the back seat of a taxi but the taxi driver found it and gave it back. While wondering where my wallet was, I called my credit card issuers. Sears Mastercard immediately canceled the card and sent me another. Chase offered to put a hold on it temporarily to see if it turned up which it did.

The other experiance was I paid for homeowners insurance wit the card, bit the agent kept the money and didn;t pay for the insurance. I disputed the charge and Chase Visa ate it.


I am sorry to hear of others trouble with Chase.



[This message has been edited by u600213 (edited 12-03-2002).]