eric_packer
Feb 5, 04, 5:37 am
http://www.nytimes.com/2004/02/03/business/03kiosks.html
Key points:
-More and more kiosks are coming; JetBlue is the lastest airline, with its first kiosk at JFK.
-"A study in November by Forrester Research showed that self-service check-in costs the airlines 16 cents a passenger, compared with $3.68 using ticket-counter agents."
-Kiosks shared by multiple airlines, or by airlines and hotels, may also be on the way.
Key points:
-More and more kiosks are coming; JetBlue is the lastest airline, with its first kiosk at JFK.
-"A study in November by Forrester Research showed that self-service check-in costs the airlines 16 cents a passenger, compared with $3.68 using ticket-counter agents."
-Kiosks shared by multiple airlines, or by airlines and hotels, may also be on the way.