tom911
Sep 2, 03, 10:11 am
On a trip to Vancouver, B.C., this summer from Washington's Reagan National Airport, Robert Volmer accidentally left his squash racket at a security checkpoint. During a stopover in Memphis, he phoned security officials at National. They said no one could help him.
Then Volmer tried Patty Plunkett, who has worked in Northwest Airlines' airport lounge for 12 years. Volmer, a frequent flier who racks up more than 200,000 miles a year, had befriended Plunkett during his frequent waits in the lounge over the years.
Getting to know ticket agents and airport lounge staff -- whom they see regularly -- makes good business sense. In a pinch, a friendly face can smooth ruffled travel plans, finding that last seat on a flight or giving a welcome bump to first class.
http://www.washingtonpost.com/wp-dyn/articles/A12315-2003Sep1.html
Then Volmer tried Patty Plunkett, who has worked in Northwest Airlines' airport lounge for 12 years. Volmer, a frequent flier who racks up more than 200,000 miles a year, had befriended Plunkett during his frequent waits in the lounge over the years.
Getting to know ticket agents and airport lounge staff -- whom they see regularly -- makes good business sense. In a pinch, a friendly face can smooth ruffled travel plans, finding that last seat on a flight or giving a welcome bump to first class.
http://www.washingtonpost.com/wp-dyn/articles/A12315-2003Sep1.html