blairvanhorn
Jun 25, 01, 3:58 am
From today's WSJ Online:
By MELANIE TROTTMAN
Staff Reporter of THE WALL STREET JOURNAL
Airlines want customers to book tickets on the Internet because it cuts costs, but recent moves by carriers fly in the face of that goal.
Some airlines are eliminating the option of holding a reservation for 24 hours without paying for it when it is made online -- even while they offer this option to telephone customers. Consumer advocates see this as a further erosion of airline customer service, even as airline executives went before Congress last week touting their joint customer-service plan.
http://interactive.wsj.com/articles/SB993235505583386320.htm
By MELANIE TROTTMAN
Staff Reporter of THE WALL STREET JOURNAL
Airlines want customers to book tickets on the Internet because it cuts costs, but recent moves by carriers fly in the face of that goal.
Some airlines are eliminating the option of holding a reservation for 24 hours without paying for it when it is made online -- even while they offer this option to telephone customers. Consumer advocates see this as a further erosion of airline customer service, even as airline executives went before Congress last week touting their joint customer-service plan.
http://interactive.wsj.com/articles/SB993235505583386320.htm