MisterNice
May 1, 00, 9:53 pm
This appeared in a local Maui weekly free-but-fairly-good newspaper last week. It was put into electronic form only yesterday.
............finally the flight was rescheduled for 9:30 that evening – 32 hours after the scheduled departure the day earlier. And it finally took off with its weary passengers who received Travel Credit Exchange coupons worth cash towards their next flight for their long ordeal – as much as $500.
Hartmut Bungert, a Captain on Lufthansa German Airlines commented, “This is the most mishandled experience I’ve ever seen in my flying career. And I’m particularly distressed as our flying partner is United.”
His wife, Astrid, a school teacher in Frankfurt agreed, “In Germany, we have the impression that Americans have a high level of service. That was all destroyed by this experience.”
Dr. Don Schmidt and Dr. Anne Barnard of Charlotte, NC. Both medical doctors had patients to see and operations to perform. “I’m hoping we can get replacements to take our place at the hospital,” says Schmidt. Dr. Don Schmidt, a medical doctor from Charlottesville, NC was traveling with Dr. Anne Barnard who is an internist at the same hospital as Schmidt commented, “We’re going to have to find somebody to replace us, as many of our appointments and operations will have to be covered by somebody else.”
Many travelers were flying long distances to get home. “To Germany we have to fly another 17 hours. To add 32 more hours of waiting time to this experience is too much to bear,” said another passenger traveling to Frankfurt.............
Ok, to read the not-so-nice full story go to: http://www.mauiweekly.com/2000/04-27/NEWSSTORY1.htm
............finally the flight was rescheduled for 9:30 that evening – 32 hours after the scheduled departure the day earlier. And it finally took off with its weary passengers who received Travel Credit Exchange coupons worth cash towards their next flight for their long ordeal – as much as $500.
Hartmut Bungert, a Captain on Lufthansa German Airlines commented, “This is the most mishandled experience I’ve ever seen in my flying career. And I’m particularly distressed as our flying partner is United.”
His wife, Astrid, a school teacher in Frankfurt agreed, “In Germany, we have the impression that Americans have a high level of service. That was all destroyed by this experience.”
Dr. Don Schmidt and Dr. Anne Barnard of Charlotte, NC. Both medical doctors had patients to see and operations to perform. “I’m hoping we can get replacements to take our place at the hospital,” says Schmidt. Dr. Don Schmidt, a medical doctor from Charlottesville, NC was traveling with Dr. Anne Barnard who is an internist at the same hospital as Schmidt commented, “We’re going to have to find somebody to replace us, as many of our appointments and operations will have to be covered by somebody else.”
Many travelers were flying long distances to get home. “To Germany we have to fly another 17 hours. To add 32 more hours of waiting time to this experience is too much to bear,” said another passenger traveling to Frankfurt.............
Ok, to read the not-so-nice full story go to: http://www.mauiweekly.com/2000/04-27/NEWSSTORY1.htm