jeffreyt
Dec 30, 99, 11:27 am
Are they the only ones to do it so far, and why the move to do so? They also promise 24 hour return of delayed baggage (which is far more common than *lost* baggage.
Delta Air Lines Increases Baggage Liability Maximum to $2,500 Effective January 5
PR NEWSWIRE
ATLANTA, Dec. 30 — Delta Air Lines (NYSE http://www.flyertalk.com/forum/biggrin.gifAL) will double the current reimbursement maximum for lost or damaged baggage for domestic travel beginning January 5, 2000. Delta will pay up to $2,500 per ticketed domestic customer for documented lost or damaged baggage, double the current liability limit of $1,250.
As part of its Customer Commitment program, Delta is making sure passengers will have access to more information than ever before about baggage, compensation for baggage when things go wrong, as well as more information about fares, the status of their flight and policies for handling special needs.
"Our commitment to customers in the new, 12-point program that began earlier this month builds on an effort Delta has had underway for more than a year to improve customer service across the board. It is part of our determination to see the world through the eyes of our customers, to save customers time, and to improve their travel experience on Delta," said Vicki Escarra, executive vice president - customer service for Delta.
In addition to the new $2,500 maximum, Delta will strive to return customers' misplaced baggage within 24 hours, and the airline will attempt to contact owners of unclaimed baggage when a name or address or telephone number is available.
Delta utilizes scanning technology to identify the location of unclaimed baggage, assisting in quickly reuniting customers with their property. Delta will initiate daily telephone calls when proper contact information is provided on baggage. Bags unclaimed after five days are sent to Delta's Customer Care Department which will continue efforts to locate bag owners.
To check on the progress of their bag search, passengers may call 1-800-325-8224, fax to 404-773-0691 or log on to Delta's Web site (http://www.delta-air.com/baggage ). By linking the Delta web site with information from WorldTracer (a baggage tracking system) and from Delta's scanning system used to register the exact location of passenger baggage, the feature allows affected customers to obtain updates via their personal computers.
The Web site indicates the latest status of the bag and the address or other arrangements which have been made for its delivery. For example, the Bag Status report may indicate: "This bag has arrived and has been given to the delivery company. Our records indicate that we will be delivering your baggage to 123 Maple Street." The report also provides information on the delivery service company and time of delivery.
To assist Delta in reuniting customers with their property as quickly as possible, Delta recommends that all passengers attach name tags, including a phone where they can be reached at home and their destination, on both the outside and inside their checked baggage. Customers should notify a Delta employee at the airport if they cannot locate their baggage.
Delta Air Lines Increases Baggage Liability Maximum to $2,500 Effective January 5
PR NEWSWIRE
ATLANTA, Dec. 30 — Delta Air Lines (NYSE http://www.flyertalk.com/forum/biggrin.gifAL) will double the current reimbursement maximum for lost or damaged baggage for domestic travel beginning January 5, 2000. Delta will pay up to $2,500 per ticketed domestic customer for documented lost or damaged baggage, double the current liability limit of $1,250.
As part of its Customer Commitment program, Delta is making sure passengers will have access to more information than ever before about baggage, compensation for baggage when things go wrong, as well as more information about fares, the status of their flight and policies for handling special needs.
"Our commitment to customers in the new, 12-point program that began earlier this month builds on an effort Delta has had underway for more than a year to improve customer service across the board. It is part of our determination to see the world through the eyes of our customers, to save customers time, and to improve their travel experience on Delta," said Vicki Escarra, executive vice president - customer service for Delta.
In addition to the new $2,500 maximum, Delta will strive to return customers' misplaced baggage within 24 hours, and the airline will attempt to contact owners of unclaimed baggage when a name or address or telephone number is available.
Delta utilizes scanning technology to identify the location of unclaimed baggage, assisting in quickly reuniting customers with their property. Delta will initiate daily telephone calls when proper contact information is provided on baggage. Bags unclaimed after five days are sent to Delta's Customer Care Department which will continue efforts to locate bag owners.
To check on the progress of their bag search, passengers may call 1-800-325-8224, fax to 404-773-0691 or log on to Delta's Web site (http://www.delta-air.com/baggage ). By linking the Delta web site with information from WorldTracer (a baggage tracking system) and from Delta's scanning system used to register the exact location of passenger baggage, the feature allows affected customers to obtain updates via their personal computers.
The Web site indicates the latest status of the bag and the address or other arrangements which have been made for its delivery. For example, the Bag Status report may indicate: "This bag has arrived and has been given to the delivery company. Our records indicate that we will be delivering your baggage to 123 Maple Street." The report also provides information on the delivery service company and time of delivery.
To assist Delta in reuniting customers with their property as quickly as possible, Delta recommends that all passengers attach name tags, including a phone where they can be reached at home and their destination, on both the outside and inside their checked baggage. Customers should notify a Delta employee at the airport if they cannot locate their baggage.