Zaco
Mar 22, 03, 3:48 pm
I found this on the AirNZ website. Glad AirNZ have decided to waive the change fees, this'll be really helpful on my upcoming trip.
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AIR NEW ZEALAND OFFERS TRAVELLERS FLEXIBILITY IN UNCERTAIN TIMES
Air New Zealand today announced a number of flexible options for customers whose travel may be affected by the military conflict in the Middle East.
Air New Zealand is continuing to operate normally and is encouraging customers to feel confident about booking Air New Zealand flights for future travel. It will, however, provide flexibility and support for customers who wish to change their plans as detailed below:
NEW ZEALAND AND PACIFIC ISLANDS
These flights should continue to operate without any disruption at this stage and therefore normal terms and conditions of fares will apply. Customers will not be eligible for any ticketing changes or fare waivers, in accordance with the fare purchased. An exemption to this will be if the ticket is in conjunction with other international travel to or from Europe, the United States, Australia or Asia.
EUROPE, USA, AUSTRALIA & ASIA
Cancelled Flights
If flights are cancelled, then Air New Zealand's normal disruption policy will apply, ie:
the airline will endeavour to rebook ticket-holding customers onto alternative services.
Should Air New Zealand flights be cancelled for an extended period, customers will be able to postpone their travel up to and including 31 July, 2003 by contacting Air New Zealand reservations or a Travelcentre. Change and service fees will be waived.
Customers travelling on Airpoints redemption tickets, whose flights have been cancelled, will be treated the same as normal revenue tickets as outlined above.
Voluntary Changes
Customers who hold a confirmed and ticketed reservation to Europe, the United States, Australia and Asia and wish to change their travel plans due to the military conflict, will be able to postpone their travel or rebook up to and including 31 July, 2003.
In doing so, customers must be rebooked in the same booking class.
For customers changing to an alternative destination their full ticket price will be credited against the fare to their new destination. Any difference in the two fares or additional taxes will need to be paid.
Change and service fees, however, will be waived.
Customers travelling on Airpoints redemption tickets, who wish to change their travel plans due to the military conflict, will be able to postpone their travel or rebook up to and including 31 July, 2003. Any difference in the Airpoints redemption value of differing destinations must be covered by the customer's Airpoints. This also applies to any Airpoints redemption bookings made on our partner airlines and Star Alliance carriers.
Future reservations will remain subject to availability and applicable Airpoints terms and conditions. Change and service fees will be waived.
If Airpoints customers wish to cancel their booking, the booking can be cancelled with the appropriate points re-credited to their Airpoints account.
Customers holding redemption bookings on Air New Zealand operated services, who have had their tickets issued by another Star Alliance carrier, should contact their airline's loyalty programme directly.
Accommodation and other travel expenses
Any disruption resulting from the military conflict is deemed to be beyond Air New Zealand's control and thus the airline is not liable for any ancillary product such as accommodation, meals, ground transportation and other passenger-related expenses.
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Cheers, Zac
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AIR NEW ZEALAND OFFERS TRAVELLERS FLEXIBILITY IN UNCERTAIN TIMES
Air New Zealand today announced a number of flexible options for customers whose travel may be affected by the military conflict in the Middle East.
Air New Zealand is continuing to operate normally and is encouraging customers to feel confident about booking Air New Zealand flights for future travel. It will, however, provide flexibility and support for customers who wish to change their plans as detailed below:
NEW ZEALAND AND PACIFIC ISLANDS
These flights should continue to operate without any disruption at this stage and therefore normal terms and conditions of fares will apply. Customers will not be eligible for any ticketing changes or fare waivers, in accordance with the fare purchased. An exemption to this will be if the ticket is in conjunction with other international travel to or from Europe, the United States, Australia or Asia.
EUROPE, USA, AUSTRALIA & ASIA
Cancelled Flights
If flights are cancelled, then Air New Zealand's normal disruption policy will apply, ie:
the airline will endeavour to rebook ticket-holding customers onto alternative services.
Should Air New Zealand flights be cancelled for an extended period, customers will be able to postpone their travel up to and including 31 July, 2003 by contacting Air New Zealand reservations or a Travelcentre. Change and service fees will be waived.
Customers travelling on Airpoints redemption tickets, whose flights have been cancelled, will be treated the same as normal revenue tickets as outlined above.
Voluntary Changes
Customers who hold a confirmed and ticketed reservation to Europe, the United States, Australia and Asia and wish to change their travel plans due to the military conflict, will be able to postpone their travel or rebook up to and including 31 July, 2003.
In doing so, customers must be rebooked in the same booking class.
For customers changing to an alternative destination their full ticket price will be credited against the fare to their new destination. Any difference in the two fares or additional taxes will need to be paid.
Change and service fees, however, will be waived.
Customers travelling on Airpoints redemption tickets, who wish to change their travel plans due to the military conflict, will be able to postpone their travel or rebook up to and including 31 July, 2003. Any difference in the Airpoints redemption value of differing destinations must be covered by the customer's Airpoints. This also applies to any Airpoints redemption bookings made on our partner airlines and Star Alliance carriers.
Future reservations will remain subject to availability and applicable Airpoints terms and conditions. Change and service fees will be waived.
If Airpoints customers wish to cancel their booking, the booking can be cancelled with the appropriate points re-credited to their Airpoints account.
Customers holding redemption bookings on Air New Zealand operated services, who have had their tickets issued by another Star Alliance carrier, should contact their airline's loyalty programme directly.
Accommodation and other travel expenses
Any disruption resulting from the military conflict is deemed to be beyond Air New Zealand's control and thus the airline is not liable for any ancillary product such as accommodation, meals, ground transportation and other passenger-related expenses.
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Cheers, Zac