Air New Zealand Air Points - Join Air New Zealand Air Points program for free and receive 20% bonus points.

Dear GLEN

We think all American Express® Cardmembers should have the opportunity to do more,
so how about more air travel? If you are an Australian resident and your Card was issued in Australia, you can now benefit from a fantastic opportunity to join Air New Zealand's frequent flyer programme, Air Points.

Receive a 20% Air New Zealand Air Points Bonus

Just by joining the Air Points programme and transferring your American Express Membership Rewards™ points into Air Points, you'll receive a further 20% bonus Air Points. So start turning your points into international travel with Air New Zealand and their 13 partner airlines in the Star Alliance Network. This exclusive offer is only available until 31 August 2002. Click here to visit the Air Points Calculator and find out how far your points could take you.

Join Air Points FREE Online

Joining is easy. And unlike other programmes, it won't cost you a cent when you register online. So register now and become an Air New Zealand Air Points member for FREE. Simply visit www.airnewzealand.com.au (http://www.airnewzealand.com.au) or click on the link below. This offer applies to Australian residents only and is available to the 30th June 2002.

Air Points Will Take You Places

As a member of the Star Alliance Network, Air New Zealand offers you the ultimate in rewards programmes with the world's leading airline alliance. That makes it simple for you to earn points and claim rewards virtually anywhere around the globe. So now, every dollar you spend on your American Express Card can take you one step closer to your next overseas destination. Best of all, Air Points delivers the service and privileges you'd expect from a major international rewards programme. Use your Air Points for an Award Ticket, enjoy an upgrade, or choose a Companion Ticket so your partner can join you on your next trip.

But hurry, the 20% Air Points Bonus is only available until 31 August 2002 – so join now.

Well my Amex points posted promptly ... called them about 16:00 on Friday and they are in the account now at 9:15 Monday (they wern't there last night when I checked) however, they have posted without the 20% bonus. Any suggestions?

For future reference:

After spending the best part of 30 mins on the phone with Amex (and in the process being told that the offer had expired) they finally told me that it was Air NZ who were responsible for the 20% bonus.

So after speaking with the very helpful Amelia in the Air Points service centre I now know that the 20% bonus will be posted approximately 1 week after the Amex points appear in the members account.

So painic not - one only has to wait a week for the bonus miles (so says he, who hasn't a patient bone in his body!).

Best Regards

Bradley

Again for future questions:

For the record the 20% bonus has posted - just under 2 weeks after calling Amex.

Kind of on-topic, I converted some Westpac Altitude (credit card) points into NZ AirPoints the other day. Rang to request it on Monday afternoon, was told to expect the points in two weeks time, and by Wednesday morning they were in my AirPoints account. Quite impressive! Thanks to that I hope to be sampling J-class on the 744 before long... http://www.flyertalk.com/forum/smile.gif (Sadly only SYD-AKL, but it's a start!)

Well, it's now 6 weeks since my AMEX points were posted to my NZ FF account -- no bonus points (transferred before end August cut-off). Rang AirPoints last week and was told they would look into it and make the bonus point posting. Any idea of how long I should wait before REALLY complaining?

Any assistance appreciated!

It took mine one week to post, but after 3 days I called Amex Platinum services and they chased it up for me - I dont know if it made the posting any quicker however? They did not even seem to know about the promotion until I told them!

Suppose it wouldn't be helpful to think that the way to minimise ones liability under a FF program would be to conveniently forget to meet an obligation (that is, if I was an airline!). But that wouldn't happen, would it?

While slightly off topic, some of you might like to know that NZ Amex cardholders were (and maybe still are??) able to pay $NZ50 to Amex and receive double Amex points on all transactions until May 2003. When converting to Air Points, this makes $NZ1 = 2 air points, which is pretty good.

It was certainly worth the $NZ50 I paid for the privilege, and has helped me "pay" for our reward flights in F on NZ1 in 2003.

Pleased to note that the bonus points have appeared. Previous remarks were not intended to be offensive to the airline. I must say that I received excellent attention from the Air Points service centre. The agent (Chris in CHC) was most professional, helpful and a credit to AirNZ. Not only did he take my enquiry and discuss options, but rang back (to Sydney) the next day to say the points had been credited. Great service - I'll be back with more business for NZ.


[This message has been edited by og (edited 10-17-2002).]