Phones Programs/Partners - Wow! Only 6 months, 3 weeks for bonus miles to post

Here's my story of frustration with MCI:

12/14/01: I moved to Virginia from Washington, start new phone service, sign up with MCI for 5k AA miles offer.

1/13/02: First 1k miles post
2/12/02: Second 1k posts
3/13/02: Third 1k posts
4/13/02: Fourth 1k posts
5/13/02: Fifth and final 1k posts

(this is pretty boring so far, eh?)

6/02/02: Adelphia Cable company calls and offers me a month of free premium cable and cable modem access (about $90 value) to switch to their long distance service. No monthly fees, only .07/min so I switch.

7/01/02: MCI calls and is depressed that I left them for some crappy local cable company. Offers me 10,000 miles, no monthly fee for 6 months to come back!

10/15/02: I call MCI to ask inquire about no bonus posting. Miles for long distance are posting so I know they have the correct AAdvantage number linked to the account. Agent clicks and clacks her keyboard for 5 minutes and I am told the miles will post within 30 days.

11/27/02: Still no bonus. Supervisor Amy looks into it. After putting me on hold 12 minutes, tells me that no bonus was listed for my account but she fixed it. Wait another 30 days for miles to post. Arggghh!

1/03/03: No bonus miles. I call and get an agent that speaks maybe 40 words of English. Fortunately, he understands "supervisor please" and transfers me. Supervisor Danielle apologizes so much that I am concerned she is slipping into depression and will commit suicide on her coffee break. At least she sounds like she knows what she is doing. Sets up a three way conversation with another MCI lady who is in charge of entering mileage info. She also waives the monthly fee on my account for another 6 months.

1/29/03 No bonus miles. I call MCI and ask the agent about a terrific offer with Sprint and Alaska Airlines. I mess with her mind for a while telling her how the Sprint agent said so many people are switching to Sprint because MCI never posts their bonus miles. After getting the point across that I have no more patience and my bonus mileage problem needs to be resolved TODAY or I will switch in a week. After 7 minutes on hold, she said the supervisor told her that my miles will post on the next cycle due on 2/7.

2/7/03: I turn on my computer, head over to AA.com and log in. I do a double take and almost fall off my chair. 6k miles of the 10k have posted. Since the switch back to MCI happened 6 months ago, I am satisfied with only 6 of the 10 posting at this time. However, if the next 1k doesn't post in 30 days, I'm not going to waste any more time with these bankrupt losers.

I can only wonder how many people never get their bonus miles because they forget, don't have time to call MCI, etc. What a sad way to conduct business.

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I think that AT&T and Sprint are not (much) better. I had problems with all of them.
Tip: When you switch to another company, write/e-mail MCI to cancel any and all of the services (like this 1-800 service they established for you0.

Actually, you're lucky. My experience, with both AT&T and MCI, is that more often than not they'll deny that the bonus you signed up for ever existed -- particularly when you got it from one of their telemarketers, and therefore have no proof that it was ever promised. (In my case, Sprint has been great and never stiffed me. But AT&T and MCI bonuses have almost always required several follow-up calls and e-mails.)

As I read this post, I'm on hold with MCI looking for the 5000 AAdvantage miles promised to me back in November. I had switched to Verizon long distance and MCI called me with the offer to come back. What a bunch of scam artists! I doubt I'll ever see the miles.

I, too am not getting my miles. I signed up for the 10 k UAL miles in 6 months promotion listed on plgary's website in October. The 6 months are up, and (big surprise) no bonus miles! I get the minimal monthly miles so I know my account is set up correstly.
I have spoken w\ 2 CSR's in the last 2 months, the last promised me a call back today to straighten this out. We'll see....

You got a supervisior??? Last time I did business with MCI they claimed the supervisor didn't have a phone!

QL

This is funny!!

Now, I just called "my" supervisor to check if my line was switched correctly. Some guy picks up and I ask for the supervisor. He says she's not in. I asked him if he's the supervisor too, he replies: yes.

So I say, would you please check if my order went through fine. He said, he doesn't know how to do that. I say, you are the supervisor and you do not know how to pull up the account?!! He says, NO!

I say, sorry for my language, but what the he** are you doing there then? He replies, I'm the OUTBOUND supervisor. So I say, so what are you going picking up the INBOUND calls? LOL!

My gosh! Morons!

I called regular CS and asked the rep to state all the promos and services on her own - she passed http://www.flyertalk.com/forum/smile.gif

We will see if the miles post.

[This message has been edited by Damian (edited 03-05-2003).]