Cathay Pacific Asia Miles - CX system glitch? or Sabre system glitch?

I was trying to book the following itinerary in travelocity (Sabre-based) and something strange happened.

1. AC YVR-LAX
2. AA LAX-HKG (CX codeshare)
3. CX HKG-YVR

I was able to get record locators returned from AC, and AA (same as the Sabre record locator), but NOT CX. I called CX and they were able to see my reservation on the AA (CX codeshare flight) from LAX-HKG, but can't find my HKG-YVR reservation! All CX could do was to offer to make a seperate reservation for me using a different PNR.

Luckily I found out before I got it ticketed or else I might have risked the chance of showing up at HKG and being told the HKG-YVR flight is full and that I have no reservation.

You didn't wait did you?

Sometimes such a booking will take up to 24 hours for SABRE to generate a message to the respective PNRs. If you asked the CX agent to make another booking for you.. then you might have created a DUPE.. and in such a case, CX will cancel BOTH reservations.

Then how come other bookings which involve CX segments (without AA op by CX codeshare segments) in the file get a confirmation instantaneously?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by daniellam:
Then how come other bookings which involve CX segments (without AA op by CX codeshare segments) in the file get a confirmation instantaneously?

</font>

It just happens like this SOMETIMES. It's just electronic 'traffic' signals. It's okay. SABRE will guarantee the booking even if there is no PNR # and CX says that they have no booking. But as long as Travelocity's PNR shows that the CX sector is active, ie "HK", SABRE will force CX to honor the booking.