Cathay Pacific Asia Miles - CX Worlds Best and Worse Check in Service?

Having seen many different levels of check in service I find the staff in HKG very efficient but can lack a smile at times.

The staff in Vancouver are inefficient and I have seen some quite impolite behaviour towards economy class passengers whilst the treatment is quite the opposite in business and first.

What ports make you smile or with a bad taste in your mouth? It would be interesting if the opinion is a general feeling

i generally find the staff at SYD/CDG to be fairly rude. i enjoy the services at KIX/NRT where you do get SERVICE, at HKG and BKK are good with smiles

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Shout:
Having seen many different levels of check in service I find the staff in HKG very efficient but can lack a smile at times.</font>

That was exactly my experience in May. In HKG, the FC check-in staff was very efficient, but not very personable. In LAX, they did their job correctly, if not a bit hap-hazardly, but were extremely polite in doing so.

I've had the same experience in Vancouver (travelling CX economy). Staff were impolite and abrupt, making sure I knew my place. I had a boarding pass reissued no less than five (!) times with seat changes. I've no idea why.

You know that hopeful feeling you get when they call your name in the gate lounge?! I just kept getting economy boarding passes.

After all that, I got on the plane to find a woman in my seat. She had been seated 5 rows back from her 3 year old son who was next to me.

I graciously agreed to swap.

JFK CX business class check-in (BA club world)

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Rude. Indifferent. Slack.

There has been negative posts around here about the CX staff in LHR but i personally find them to be friendly. I guess i am just lucky!

Really bad in LAX, check in is ok, but at the gate, those people are really rude to those economy passengers. Yelling to people to get their passports out with their boarding pass. In HKG is always good, fast and efficient.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by francophile:
JFK CX business class check-in (BA club world)

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Rude. Indifferent. Slack.</font>

JFK is the worst: Rude. Indifferent. and Arrogant

everywhere else is fine.

HKG is the best (most consistent, with real CX staff, not surprised)

I'll put my vote in for JFK being most annoying in my limited experience (LAX, JFK, LHR, YYZ, YVR, HKG, NRT, TPE).

Notice that JFK stands out as the worst as it's handled by contracted BA staff. Who probably hate this flight as it's the last flight of the day... and maybe it's because they think its not a BA flight so that they can be rude to everyone.

Similar experiences occur at BKK where CX is represented by TG staff and staff are ignorant to CX (and for that matter, ONEWORLD) formalities.

LHR and CDG are handled by AA staff and check-in attitudes can be erratic.

I'd have to say that Sydney is quite poor and there is definite selective friendliness. The pilots checking in there, and there are many seem to get preferential treatment even as a passenger.

JFK, well that is a horrible place to check in, the staff frown especially if you are the last few almost to say why are you waiting until the last moment.

Singapore staff panic and they let it be known, the off duty staff stand behind the counter eating which is awful

I find Mumbai quite good but the check in area is dim and gloomy.

NRT is also good as is Brisbane

Hong Kong is by far the best.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy:
Notice that JFK stands out as the worst as it's handled by contracted BA staff. Who probably hate this flight as it's the last flight of the day... and maybe it's because they think its not a BA flight so that they can be rude to everyone.</font>

While I agree the BA personnel on loan probably doesn't care as much about CX pax, the JFK-HKG flight isn't that late.

There's a 10:30pm JFK-LHR flight after all. So checking in the CX flight is only ~30 minutes difference - no reason for them to be rude at 9pm.

well....the JFK BA staff is notorious.
they aren't much better even when u fly BA

There are always good and bad staff in every port. Im my OPINION, HKG would stand out as by far the best because it is CX's home port and they have a lot more staff. All training is based in HKG, so staff there have more refresher courses, and are more up to date on their skills. Also, each employee has a more specialized job function, unlike in other ports where the same agent is probably multi-tasking. You'll always get the employee that could care less, which in my opinion shouldn't be kept as an employee at all. And of course, a good manager would surely be able to boost the morale and work ethic of his or her employees, which will certainly reflect in better service. A couple of suggestions: Write in if you receive an outstanding service just as you would write in to complain for bad service. So shall we start a thread in which we can write the good things that we have experienced with CX, and suggestions as to how things can be better? People from CX management just might be reading.

but will they listen?

OK Betty Boop:

This applies to the ports I have mentioned Sydney, JFK and Singapore for improvement

Please smile, offer good service without being selective about who to offer it to

Treat all customers with respect and remember we pay your salaries when we buy tickets or frequent your services using tickets paid by our company, we also tell others and either encourage or discourage them to use your employees airline

Remember you are here for us, we are not here for you so leave the attitude at home ando don't think you are doing the travelling public a big favour by being nice, that is your job. Equally there is a far greater chance that you will enjoy your jobs more when we are equally as pleasant even when we may not get our way.