Guy Betsy
Apr 5, 02, 6:09 pm
Just because it is the only hotel for miles doesn't call for this kind of service or attitude!
I booked a room at the Regal Airport Hotel tonight as I arrive from SIN and connect to travel to DPS the next day with Techgirl when she arrives from DFW via SFO.
I couldn't find a good rate on the webs, so I called the hotel directly.
They first offered the 'special' - HK$1120. But really, for that kind of money, I'd rather take the train into town and still save money! After much prodding, I was advised that I could get a special overnight rate. Check in after 10pm and checkout before 9am for HK$499 nett (inclusive of taxes and service). So I said go for it. She asked for my number and fax, which I gave and from that she can see that I am not a HK resident.
Anyway, I checked in and was told very abruptly by the check-in person that I cannot use this rate because it's for local residents only. I told him that I know nothing of this and I have been simply offered this rate. If I knew it was for HK residents only, would I bother to book knowing full well that I do not have a HK ID card? But since this was the rate confirmed to me, the hotel should at least honor it.
Something that he just doesn't understand... he kept saying that he cannot honor the rate because I have to be a resident of HK. I keep repeating myself that I was offered this rate with only the time conditions. I then ask to speak to the manager. HE came and asked me what he can do. I told him to ask the check-in person. They chatter away in Cantonese.
The manager said that NO, he cannot give me that rate because it states very clearly that ... HELLO??? What ever happened to CUSTOMER SERVICE??
After much *****ing (from me), he disgrudgingly said that he will honor the rate this time but literally wagged his finger at me NOT TO DO IT AGAIN. I wagged it back at him and said NOT to tell me about it but rather TRAIN his staff to read rules and wag his little pinkie to the staff who booked me this rate and gave me grief instead. No apologies from him.
Room:
Really really bad condition. Something that in HK itself could only charge $800 for and nothing else. I really will not pay anything higher than $499 really. Sheets are dirty, carpet well, you get the idea.
Oh yeah, no Asiamiles miles either.
WELCOME TO HONGKONG!
I booked a room at the Regal Airport Hotel tonight as I arrive from SIN and connect to travel to DPS the next day with Techgirl when she arrives from DFW via SFO.
I couldn't find a good rate on the webs, so I called the hotel directly.
They first offered the 'special' - HK$1120. But really, for that kind of money, I'd rather take the train into town and still save money! After much prodding, I was advised that I could get a special overnight rate. Check in after 10pm and checkout before 9am for HK$499 nett (inclusive of taxes and service). So I said go for it. She asked for my number and fax, which I gave and from that she can see that I am not a HK resident.
Anyway, I checked in and was told very abruptly by the check-in person that I cannot use this rate because it's for local residents only. I told him that I know nothing of this and I have been simply offered this rate. If I knew it was for HK residents only, would I bother to book knowing full well that I do not have a HK ID card? But since this was the rate confirmed to me, the hotel should at least honor it.
Something that he just doesn't understand... he kept saying that he cannot honor the rate because I have to be a resident of HK. I keep repeating myself that I was offered this rate with only the time conditions. I then ask to speak to the manager. HE came and asked me what he can do. I told him to ask the check-in person. They chatter away in Cantonese.
The manager said that NO, he cannot give me that rate because it states very clearly that ... HELLO??? What ever happened to CUSTOMER SERVICE??
After much *****ing (from me), he disgrudgingly said that he will honor the rate this time but literally wagged his finger at me NOT TO DO IT AGAIN. I wagged it back at him and said NOT to tell me about it but rather TRAIN his staff to read rules and wag his little pinkie to the staff who booked me this rate and gave me grief instead. No apologies from him.
Room:
Really really bad condition. Something that in HK itself could only charge $800 for and nothing else. I really will not pay anything higher than $499 really. Sheets are dirty, carpet well, you get the idea.
Oh yeah, no Asiamiles miles either.
WELCOME TO HONGKONG!