Trip Reports - Observations: BOS-TLV with "Swiss" in Y




JohnnyUMF
Mar 2, 04, 7:55 pm
To begin...
I have not posted on FT for some time, but lately it seems that the boards have become much more friendly and supportive, which is nice! I decided to post this trip because SWISS is the airline I usually fly to TLV and I thought it appropriate since they were joining the OneWorld Alliance.

The trip began and ended very smoothly, it was wonderful to visit relatives in Israel. I shall make a few comments on the flights.

BOS-ZRH
SWISS 53

This flight is operated using the A330, which I think is quite a nice aircraft, much better than the MD-11 that SWISS sometimes have thrown onto this route. The flight itself was nearly full in all classes. I was one of the first to board and proceeded to my bulkhead seat. I find the Y class seating on SWISS to be rather cramped, but the seats themselves recline nicely, and also have a lumbar support. It's strange because I actually can sleep quite well in SWISS Y class, others have said the seats are the worst. I like the mini Y cabin right behind C class on the A330. It was very evident that service is being cut on SWISS since my last flight, which is a shame. No more 'real' glasses in Y, no more hot towels, no bottled water in the seatpocket, and no 'real' wine bottles in Y. The flight attendents were all very nice. I have always gone out of my way to ask them how they are doing, how the company is doing. I tell them that Swissair was one of my favorite airlines and that I hope that SWISS will pull through. I find that many a time these types of comments really seem to bring a genuine smile to their faces. I have always found SWISS crews to be friendly and professional. Needless to say, I fell asleep shortly after the meal service, which was a tad on the small side, although food was ok. Landing is ZRH was early, another usual experience for Flight 53. I was excited to fly to TLV aboard the brand new A340. I find ZRH airport to be very easy to navigate, clean and modern. The flight to TLV boarded promptly, no additional security at the gate. This flight was full (I am told it almost always is). I was sitting near the back of Y class. I took some time to look over the A340. I noticed in First class the seats are unchanged, except the dividers are no longer finished with wood, rather they are just tan. C class is a marked improvement over the A330 and MD-11. The desing is very clean and orderly, it looks slightly narrow and the privacy dividers could be higher from my observations. Y class has in my opinion gone more or less unchanged, tan seats, hard but very supportive and good recline. The PTV is much larger than the A330. The PTV system was actually much more advanced than most U.S airlines. The camera views were interesting. I found the tan coloring around the cabin to be a nice change, its certainly stands out, although it will show dirst and wear very easily. The A340 is a very impressive aircraft, its only a pity SWISS has to cut service and cannot offer an "MRTC" type Y class as they once did with Swissair.


Returning gave me yet another legendary experience with Israeli security. I always have a good attitude and appreciate the sincerity of the security at TLV. I feel that 'we' could learn some very good techniques, mainly I feel that the security people at TLV are more invested in their jobs. I dont want that to sound as if I am being critical of the TSA, I think its just a very different culture.
The return flight from TLV leaves at 5:30 AM to ZRH. On the weekends (Shabbot) it is operated by an A320. The A320 has very nice recaro type blue leather seats, which I think offer more legroom and comfort than any larger aircraft. I promptly fell asleep and we made very good time to ZRH. ZRH to BOS on Flight 52 was on time and full. The aircraft was clean and attendents friendly.

Overall I was always pleased to fly with SWISS, its a shame they had to cut back on things like glassware and wine bottles and the 'little' differences that made them stand out from, let's say Lufthansa or Austrian. Perhaps with expansion of the A340 they will gain some individuality back. I think that SWISS offers a very good route from North America to the Middle East, and usaully offers good pricing as well.

I apologize for not going into more details.
If anyone would like any specifics, please do not hesitate to ask.


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Thanks,
John
AA GLD

[This message has been edited by JohnnyUMF (edited Mar 02, 2004).]


InterflugIL62
Mar 3, 04, 4:54 am
Great report.

I wish you had done this before I had left as I wanted to see an Israeli trip report.

As for Swiss, and you should see Brettee's report, they are making too many cutbacks for their own good and that is just going to hurt them. I loved the service that they used to have.

As for Israel, would def. like to see more details. I was shocked by the security questions when I arrived.

When I departed, the questions were fair, but they need a much bigger area and more organization. BA and LH, as well as CO which leaves later in the evening, leave from the same area, Area D. It was a madhouse and drove me crazy. Most people were checked with everything in their suitcases being torn apart. I was lucky there but upstairs at the security checkpoint they decided to give me the works, which I didn't understand.

Why do the immigration officers take so long and ask so many personal questions?

I was worried that I would never get out of there. The line to my right had barely moved the entire time I was there with a family from Algeria having passport trouble.

Thanks!

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LA-Miami, Raleigh, Gatwick, Frankfurt, Heathrow, Tel Aviv/Jerusalem, LHR, Paris CDG, LHR, New York JFK, and home!
AA Plat,Lifetime Gold, UA P/E, Marriott Silver, Sheraton Gold,
Hilton Silver(for now)

Bretteee
Mar 3, 04, 10:58 am
We seem to have the same observations. Your flight from Boston to Zurich was full. What month did you fly?


InterflugIL62
Mar 3, 04, 12:50 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Bretteee:
We seem to have the same observations. Your flight from Boston to Zurich was full. What month did you fly? </font>

Yeah, your flight was empty from JFK, right?
His was full from Boston... AA has about the same feeder traffic into both airports.

Wery wery inderesting http://www.flyertalk.com/forum/smile.gif

wideman
Mar 3, 04, 1:00 pm
Excellent and informative report, JohnnyUMF.

OT: Is it really true than Fs outnumber Ms by a huge amount at UMF?

JohnnyUMF
Mar 4, 04, 4:04 pm
Well!
Sorry I havent updated this, can you imagine work kept me busy, ha!

First things first, F does outnumber M at UMF. There is a substantial margin of F as a matter of fact!

Secondly,
I have actually never been on a SWISS or Swissair flight that wasnt close to be full, but then again I usually fly the same routes/same times. Usually BOS-ZRH-TLV in December/Jan. It is really to bad that SWISS has to cutback the very nice service amenities that really differentiated themselves from other airlines. My hope is that with the new A340 and Oneworld they will regain some individuality, at least as a choice for AAdvantage members and those travelling in C, compared to STAR offerings in C (At least with tradtional European airlines).

I will promise to report more on Israel and SWISS expereince in regards to TLV and security, but Im running back to a meeting!

Another interesting tidbit, the Station Manager (maybe more than one) a gentleman of Swiss origin perhaps, in his 50's-60's greying hair (name maybe Gene or John), has been at Boston for as many years as I can remember and always offers a positive experience. It strikes me that SWISS continues to have the same top level personel in Boston and they continue to offer high customer service, which would seem to be a very good thing for frequent flyers and full fare customers.

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Thanks,
John
AA GLD

[This message has been edited by JohnnyUMF (edited Mar 04, 2004).]

mauld
Mar 5, 04, 6:10 am
I'm thinking of doing a quick /quasi MR EWR-TLV on CO in BF. You mention the throughness of the Security staff. As I'll only be having a small carry on (and thus if they decide to 'go through it'--it shouldn't take long), I'm more concerned with how they will view such a short trip of 2 nights at most. Can I expect to be under higher scrutiny or questioned more at length? As a 40'ish American woman, traveling solo, will this cause more problems?

JohnnyUMF
Mar 5, 04, 3:47 pm
In response to your question about doing a mini MR to TLV, I think you are very lucky, its unfortunate you couldnt stay a few days longer.

I have had a few friends take the CO flight, its on a 777 and I believe the times of departure are very good for sleeping. Security at EWR is probably slightly higher for the TLV bound flight. I imagine this means secondary screening at the gate, nothing to worry about. Immigration upon arrival will take some time most likely, thats just how arriving in TLV usually is, even for Israeli's. Just tell the officer you are either visiting a friends (have the friends name) or doing a quick visit. I wouldnt get into a lengthy discussion about MR, just be honest and quick and there wouldnt be any problem, unless you had stamps in your passport to other countries on the M.E or Gaza, West Bank, etc.

Upon your return there is (I dont believe) any fastrrack security. You go through the same line as everybody else. I think the only priority handling is for elite or First Class flying with El Al only. Its a rigurous screening, but its really no problem, get there 3 hours before the flight, be honest, get through security head to the lounge and duty free...thats that!

Please tell us, did you get a good price on CO to TLV?

Dont hesitate to ask anymore questions.

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Thanks,
John
AA GLD

airoli
Mar 5, 04, 4:32 pm
Thank you for your informative report.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JohnnyUMF:
No more 'real' glasses in Y, no more hot towels, no bottled water in the seatpocket, and no 'real' wine bottles in Y.
</font>
These are interesting observations, especially since they partly differ from mine on a JFK-ZRH flight two weeks ago. We got hot towels and "real" wine bottles in Y. But also no bottled water or "real" glasses.



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truly yours. airOli.

JohnnyUMF
Mar 5, 04, 5:52 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by airoli:
Thank you for your informative report.

Originally posted by JohnnyUMF:
No more 'real' glasses in Y, no more hot towels, no bottled water in the seatpocket, and no 'real' wine bottles in Y.
</font>
These are interesting observations, especially since they partly differ from mine on a JFK-ZRH flight two weeks ago. We got hot towels and "real" wine bottles in Y. But also no bottled water or "real" glasses.



In regards to the "real" wine bottles I think that it varies from time to time, depending on what is loaded. What is interesting to note is that Air Canada's "Hospitality" Service in Y now features almost all that once defined SWISS Y service including "real" wine bottles and glasses and bottled water, at least from what I noticed. I think its just a nice touch if individuality. Also I should note that the FA's on all my SWISS flights have been very nice to get me eyeshades, earplugs, toothbrush and toothpaste, which are very nice touches. Of course even without the bottled water in the seatpocket, I have never had a problem getting anything to drink at any point during a flight!

------------------
Thanks,
John
AA GLD

[This message has been edited by JohnnyUMF (edited Mar 05, 2004).]

Dovster
Mar 5, 04, 10:04 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mauld:
As a 40'ish American woman, traveling solo, will this cause more problems? </font>

Only if you agree to meet me in Tel Aviv. http://www.flyertalk.com/forum/biggrin.gif



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Sir Dovster, OBE
(Omni Boycotter Extraordinaire)

Bretteee
Mar 6, 04, 11:30 am
True the water is no longer in the seat pocket but if you ask they will give it to you. They actually gave us a bottle without asking on the eastbound night flight after dinner.

InterflugIL62
Mar 8, 04, 4:41 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Dovster:
Only if you agree to meet me in Tel Aviv. http://www.flyertalk.com/forum/biggrin.gif

</font>

Smooth operator! LOL

InterflugIL62
Mar 8, 04, 4:48 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mauld:
I'm thinking of doing a quick /quasi MR EWR-TLV on CO in BF. You mention the throughness of the Security staff. As I'll only be having a small carry on (and thus if they decide to 'go through it'--it shouldn't take long), I'm more concerned with how they will view such a short trip of 2 nights at most. Can I expect to be under higher scrutiny or questioned more at length? As a 40'ish American woman, traveling solo, will this cause more problems? </font>

If I may kindly share my .02c, notwithstanding the studman's (Dov) generous offer, and he is alot of fun, I wouldn't do a mileage run to Israel.

I did a quickie to Athens, one night, come and go. That was fine.

With Israel and all that security crud, would you really want to do all that if you don't have to? If you are Jewish!?, it helps a bit, if Christian, I would def. say pass.

They look at: alone, time, why ya coming, etc. Of course the religous/ethnicity stuff, why I played the Jewish card hard.

I just wouldn't want to go through that 'fun' more than I would have to.

If you go for a week for a vacation, not so bad.

Do a M/R to Western Europe and back and then add a quickie domestic to top off the miles.

Also, fyi, I have been hassled by airline security in Europe (Milan-AA was nasty) for being there a short time and they do get suspicious. Israel would be way more so.

Also, once, US customs went after me for being away a short time, for one night. M/R

Sad days of travel, I would agree. We should be able to come and go as often as we wish. That would be true freedom.

Bretteee
Mar 9, 04, 8:45 am
&gt;&gt;I just wouldn't want to go through that 'fun' more than I would have to. &gt;&gt;

I think you are making a storm out of a teacup about Israeli security. I am always targeted more because my passport states I was born in an Arab country and my name. Once they called me on landing and took me into a van to be interrogated. It's no big deal and can be fun.



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